We bought a computer approximately 2 months ago. It was a brand new laptop. Since we have had the laptop, we have had nothing but issues with it. Whenever we turn the laptop on, we cannot enter the password, we have to close the computer and then open it in order to be able to enter the password. The computer is also extremely slow and is definitely not what we paid for.
When we called, we spoke to a very rude representative named "clarence." "clarence" informed us that to fix this laptop, it would cost $50 at the time of repair and then $15 a month! this is absolutely ludicrous. A computer should not have these issues within 2 months of purchasing it. We were told that this is a software issue and is not a hardware issue. Since it is not a hardware issue it is not covered by warranty.
When we asked to speak to a supervisor, "clarence" said that since we did not pay the $50 that we could not speak to a supervisor. I asked for an employee number, and apparently we were not eligible for that either unless we paid the $50.
This is not good customer service! this is a scam! the apparently are now into selling defective products and then charging a flat and monthly fee in order for your computer to work.
We do have numerous numerous hp computers. We have always supported hp due to their high quality of merchandise. The lack of support and the obviously malfunctioning laptop that we received is making us question that. We were currently looking to buy 2 more lap tops from hp but, we will now look elsewhere.
We am going to make sure that no other customer has to go through, what we are currently going through. Unless hp corrects this issue immediately, it will be very well known as to the type of service that loyal customers receive!
I bought an HP computer in August of 2013 and it carried a two-year warranty. I received a pop-up on my computer monitor that stated my warranty would expire on 8/7/15 and I could buy extended coverage from a list of offers and also save 25% on the cost if I bought before my warranty ran out. I tested it out by listing out all the offers, selecting one, putting it in my shopping cart and applying the discount code. True to their word, the correct amount was calculated and appeared to be accurate.
In reading the fine print, it indicated that all of the extended warranty offers would begin on the day I purchased the computer. In other words, I would pay for a two year extension that would expire on the same day as the warranty I was given when I purchased the computer. Talk about a potential money maker.
The offer I chose stated that if I had questions, I could call lthe extended warranty department at 866-234-1377. I called and was not surprised to hear an East Indian voice on the other end. I explained what I had done and the price I was offered for three additional years of coverage minus the discount(a little over $92) was calculated by the system. He placed me on hold while he spoke with his supervisor and was only gone a short time. He said there was a "technical glitch" in the pricing I was seeing on THEIR website and that ONE additional year of coverage would cost me almost $200. I thanked him and told him I sure hope his company survived by overcharging current customers and hung up.
I found a link on their site that would allow me to communicate with the Sr Vice President of Customer Support if I had any comments about their service(sure, he reads these personally). That was last night and I have not gotten a response yet(about 24 hours). There was no promise of when he would reply. With HP it might take a year and cost me $200. I am almost sure it will be after 8/7/15 when my warranty expires.
I will update this fiasco if and when I hear anything more. In the meantime, be careful dealiig with HP--there might be another "glitch" in their system.
I purchased an HP laptop in December 2013. I immediately noticed that the laptop did not run as fast as promised in the ad descriptions, and the reviews. There were so many unnecessary apps and programs on the unit, I chalked it up to that. Also, I only needed the unit for writing and basic internet usage. It ran fine for the first 6-7 months. All of a sudden, I was losing my network and printer connections every day, sometimes multiple times a day. My personal settings would be lost, and I would have to reset everything according to my preferences. It took several attempts to open both internet and non-internet programs. Internet Explorer would just drop off out of nowhere, so I had to go back onto the internet and try to locate the website I was viewing when it dropped. I checked for viruses multiple times and nothing showed. I also checked the registration keys and other logs to make sure I was not hacked. Everything came up clear every single time.
I originally thought it was related to the cable/router issues I was having. However, a few months later that issue was resolved, but my laptop was acting up far worse. I was having to reboot just to unfreeze my unit when it tried to download items from the internet. The internet speed was even more sluggish than when I purchased the laptop.
I contacted HP, they took three weeks to respond. They said that I was out of my warranty when I contacted them, I think I was about 2-3 weeks out? The first agent stated I would have to pay $350 or more to repair my unit. I filed a BBB case, as I should not have been having such issues, and multiple issues, so early on. The second agent that contacted me was much more helpful. He offered to do a free repair. However, the repair lasted only 2-3 weeks, and now my laptop is in FAR WORSE shape than ever! I have to reboot all the time because the screen will black out completely out of nowhere, it freezes, programs shut down by themselves, as well as a continuation of the previous problems.
I opened a second BBB case, and they responded saying it sounded like a virus. I told them I had already run a program confirming no virus issues. I also ran a second program that also confirmed no viurs. I opened 1-2 more BBB cases, and crickets. I finally notified the FTC so that this won't happen again to another consumer. I had told them I just wanted an exact replacement of my unit, nothing fancier, no extra bells and whistles. They said they don't give replacements past the 30 day buyer's remorse period. I told them I did not have buyer's remorse, I had a lemon! They then offered a refund at a discounted rate for as long as I've owned the laptop, or a discount on a new laptop. Why should I have to buy a new laptop after only a little over a year??
In January 2015, called HP tech support about printer problem. Was sold refurbished printer and paid shipping. Later, that day went back to site, found new printer cheaper than the refurbished and with free shipping. Called HP was told to refuse printer delivery and I would be issued a refund for printer and shipping. March 1, 2015, finally got claim number and promise for reimbursement. Today's date no refund, no help by phone. HP is indeed a RipOff Pro.
In 2013, shortly after I had relocated from the U.S. back to my home country (Netherlands), I bought an HP laptop. The model that I wanted was not available in the Netherlands, and when I contacted HP, they recommended that I buy the model in the U.S. with the help of a friend, which I did.
When I got the laptop (in the Netherlands), I immediately noticed that the keyboard was not mounted properly, but was curved in the middle, as if the board was too wide for the opening in which it was fitted. I quickly noticed also that keystrokes were not always detected, and that certain keys—especially those in the middle—often had to be struck twice to be recorded.
Sadly, when I contacted HP in the U.
S., they said that my international warrantee was only valid in the U.S., and that I had to contact HP in the Netherlands. They, however, were unable or unwilling to help because my model was not sold in the Netherlands.
Luckily, I was traveling to the U.S. and I had informed HP that I would send in my laptop for repair. They acknowledged the issue—the picture attached was also sent to HP—and assured me it would be taken care of. On the last day of my trip, HP returned the laptop by mail. To my surprise, the keyboard was left untouched. As I needed the laptop and would not be traveling to the U.S. any time soon again, I decided to take the laptop back home with me.
Back home, I switched on the laptop and got another bad surprise: HP had replaced my hard drive, which had been working perfectly fine and was never reported as a problem. As a result, I lost on my data (and still suffered from a poor keyboard).
In Janurary of 2014, I bought an HP Deskjet 2540 printer. This printer stopped working in August. We bought another on and it quit working in November. I have contected HP several times and all I get is an email of apology. No help and no assistance. I will be contacting the FTC on this issue. HP does build some fine products but this printer is not. I want a refund of BOTH printers and acknowledgement that this is a defective product.
On November 7, 2014 I contacted hp to find out if I was eligible for a new battery under my warranty or would I have to pay for one.A tech agent then decided to go into my computer and delete something off of my computer.I think he deleted a partition and now my system is not stable but since the incident I have spoken with hp and they want me to send in my laptop for repair.I do not know what do do because the company claimed that have trained technical support but how am I as a consumer supposed to trust that when I send in my laptop that it's not going to come back more messed up then it is now? They didn't even tell me how long it would take.They told me to send it in for repair and wait.This is not acceptable I need my laptop for businiess purposes.I really don't know what to do from this point.I think it is unfair for the company to not offer any other options since they were the ones who cause this fiasco in the first place.
ATTENTION !! EVERY ONE !!! The software that comes with your printer there are some hidden sottware that is no need to be on the disk . The Compnay , HP, put other software on the disk like coupon companion and Yahoo Tool bar which are both virus programs and we can't removed the program and I;m getting pop-ups and it is bugging me and I have all readied deleted it form my main hard drive be it is still on the web site and I can't get it off and I can't afford to take it to the shop because it is not my problem it is the HP comapny problem so they are required to pay for the bill because it is there software that has the virus no my computer !
Called HPon the advice of a friend and had a custom built Laptop sent. 3 months after arrival the DVD drive won't close so it's useless.
I paid quite a bit more for an extended 3-year ON SITE warranty. Chatted with a rep who REMOVED THE DRIVER FOR THE DVD WITHOUT MY KNOWLEDGE, then sent me an email where I could PURCHASE THE DRIVER FOR THE DVD. i'M NOT SPENDING ANOTHERPENNY ON THIS. i SPENT OVER $2,000 FOR THIS LAPTOP; THEY HAVE MY MONEY FORTHE ON-SITE WARRANTY.
Hewlett Packard Reviews
We bought a computer approximately 2 months ago. It was a brand new laptop. Since we have had the laptop, we have had nothing but issues with it. Whenever we turn the laptop on, we cannot enter the password, we have to close the computer and then open it in order to be able to enter the password. The computer is also extremely slow and is definitely not what we paid for.
When we called, we spoke to a very rude representative named "clarence." "clarence" informed us that to fix this laptop, it would cost $50 at the time of repair and then $15 a month! this is absolutely ludicrous. A computer should not have these issues within 2 months of purchasing it. We were told that this is a software issue and is not a hardware issue. Since it is not a hardware issue it is not covered by warranty.
When we asked to speak to a supervisor, "clarence" said that since we did not pay the $50 that we could not speak to a supervisor. I asked for an employee number, and apparently we were not eligible for that either unless we paid the $50.
This is not good customer service! this is a scam! the apparently are now into selling defective products and then charging a flat and monthly fee in order for your computer to work.
We do have numerous numerous hp computers. We have always supported hp due to their high quality of merchandise. The lack of support and the obviously malfunctioning laptop that we received is making us question that. We were currently looking to buy 2 more lap tops from hp but, we will now look elsewhere.
We am going to make sure that no other customer has to go through, what we are currently going through. Unless hp corrects this issue immediately, it will be very well known as to the type of service that loyal customers receive!
I bought an HP computer in August of 2013 and it carried a two-year warranty. I received a pop-up on my computer monitor that stated my warranty would expire on 8/7/15 and I could buy extended coverage from a list of offers and also save 25% on the cost if I bought before my warranty ran out. I tested it out by listing out all the offers, selecting one, putting it in my shopping cart and applying the discount code. True to their word, the correct amount was calculated and appeared to be accurate.
In reading the fine print, it indicated that all of the extended warranty offers would begin on the day I purchased the computer. In other words, I would pay for a two year extension that would expire on the same day as the warranty I was given when I purchased the computer. Talk about a potential money maker.
The offer I chose stated that if I had questions, I could call lthe extended warranty department at 866-234-1377. I called and was not surprised to hear an East Indian voice on the other end. I explained what I had done and the price I was offered for three additional years of coverage minus the discount(a little over $92) was calculated by the system. He placed me on hold while he spoke with his supervisor and was only gone a short time. He said there was a "technical glitch" in the pricing I was seeing on THEIR website and that ONE additional year of coverage would cost me almost $200. I thanked him and told him I sure hope his company survived by overcharging current customers and hung up.
I found a link on their site that would allow me to communicate with the Sr Vice President of Customer Support if I had any comments about their service(sure, he reads these personally). That was last night and I have not gotten a response yet(about 24 hours). There was no promise of when he would reply. With HP it might take a year and cost me $200. I am almost sure it will be after 8/7/15 when my warranty expires.
I will update this fiasco if and when I hear anything more. In the meantime, be careful dealiig with HP--there might be another "glitch" in their system.
I purchased an HP laptop in December 2013. I immediately noticed that the laptop did not run as fast as promised in the ad descriptions, and the reviews. There were so many unnecessary apps and programs on the unit, I chalked it up to that. Also, I only needed the unit for writing and basic internet usage. It ran fine for the first 6-7 months. All of a sudden, I was losing my network and printer connections every day, sometimes multiple times a day. My personal settings would be lost, and I would have to reset everything according to my preferences. It took several attempts to open both internet and non-internet programs. Internet Explorer would just drop off out of nowhere, so I had to go back onto the internet and try to locate the website I was viewing when it dropped. I checked for viruses multiple times and nothing showed. I also checked the registration keys and other logs to make sure I was not hacked. Everything came up clear every single time.
I originally thought it was related to the cable/router issues I was having. However, a few months later that issue was resolved, but my laptop was acting up far worse. I was having to reboot just to unfreeze my unit when it tried to download items from the internet. The internet speed was even more sluggish than when I purchased the laptop.
I contacted HP, they took three weeks to respond. They said that I was out of my warranty when I contacted them, I think I was about 2-3 weeks out? The first agent stated I would have to pay $350 or more to repair my unit. I filed a BBB case, as I should not have been having such issues, and multiple issues, so early on. The second agent that contacted me was much more helpful. He offered to do a free repair. However, the repair lasted only 2-3 weeks, and now my laptop is in FAR WORSE shape than ever! I have to reboot all the time because the screen will black out completely out of nowhere, it freezes, programs shut down by themselves, as well as a continuation of the previous problems.
I opened a second BBB case, and they responded saying it sounded like a virus. I told them I had already run a program confirming no virus issues. I also ran a second program that also confirmed no viurs. I opened 1-2 more BBB cases, and crickets. I finally notified the FTC so that this won't happen again to another consumer. I had told them I just wanted an exact replacement of my unit, nothing fancier, no extra bells and whistles. They said they don't give replacements past the 30 day buyer's remorse period. I told them I did not have buyer's remorse, I had a lemon! They then offered a refund at a discounted rate for as long as I've owned the laptop, or a discount on a new laptop. Why should I have to buy a new laptop after only a little over a year??
In January 2015, called HP tech support about printer problem. Was sold refurbished printer and paid shipping. Later, that day went back to site, found new printer cheaper than the refurbished and with free shipping. Called HP was told to refuse printer delivery and I would be issued a refund for printer and shipping. March 1, 2015, finally got claim number and promise for reimbursement. Today's date no refund, no help by phone. HP is indeed a RipOff Pro.
In 2013, shortly after I had relocated from the U.S. back to my home country (Netherlands), I bought an HP laptop. The model that I wanted was not available in the Netherlands, and when I contacted HP, they recommended that I buy the model in the U.S. with the help of a friend, which I did.
When I got the laptop (in the Netherlands), I immediately noticed that the keyboard was not mounted properly, but was curved in the middle, as if the board was too wide for the opening in which it was fitted. I quickly noticed also that keystrokes were not always detected, and that certain keys—especially those in the middle—often had to be struck twice to be recorded.
Sadly, when I contacted HP in the U.
S., they said that my international warrantee was only valid in the U.S., and that I had to contact HP in the Netherlands. They, however, were unable or unwilling to help because my model was not sold in the Netherlands.
Luckily, I was traveling to the U.S. and I had informed HP that I would send in my laptop for repair. They acknowledged the issue—the picture attached was also sent to HP—and assured me it would be taken care of. On the last day of my trip, HP returned the laptop by mail. To my surprise, the keyboard was left untouched. As I needed the laptop and would not be traveling to the U.S. any time soon again, I decided to take the laptop back home with me.
Back home, I switched on the laptop and got another bad surprise: HP had replaced my hard drive, which had been working perfectly fine and was never reported as a problem. As a result, I lost on my data (and still suffered from a poor keyboard).
In Janurary of 2014, I bought an HP Deskjet 2540 printer. This printer stopped working in August. We bought another on and it quit working in November. I have contected HP several times and all I get is an email of apology. No help and no assistance. I will be contacting the FTC on this issue. HP does build some fine products but this printer is not. I want a refund of BOTH printers and acknowledgement that this is a defective product.
On November 7, 2014 I contacted hp to find out if I was eligible for a new battery under my warranty or would I have to pay for one.A tech agent then decided to go into my computer and delete something off of my computer.I think he deleted a partition and now my system is not stable but since the incident I have spoken with hp and they want me to send in my laptop for repair.I do not know what do do because the company claimed that have trained technical support but how am I as a consumer supposed to trust that when I send in my laptop that it's not going to come back more messed up then it is now? They didn't even tell me how long it would take.They told me to send it in for repair and wait.This is not acceptable I need my laptop for businiess purposes.I really don't know what to do from this point.I think it is unfair for the company to not offer any other options since they were the ones who cause this fiasco in the first place.
ATTENTION !! EVERY ONE !!! The software that comes with your printer there are some hidden sottware that is no need to be on the disk . The Compnay , HP, put other software on the disk like coupon companion and Yahoo Tool bar which are both virus programs and we can't removed the program and I;m getting pop-ups and it is bugging me and I have all readied deleted it form my main hard drive be it is still on the web site and I can't get it off and I can't afford to take it to the shop because it is not my problem it is the HP comapny problem so they are required to pay for the bill because it is there software that has the virus no my computer !
Called HPon the advice of a friend and had a custom built Laptop sent. 3 months after arrival the DVD drive won't close so it's useless.
I paid quite a bit more for an extended 3-year ON SITE warranty. Chatted with a rep who REMOVED THE DRIVER FOR THE DVD WITHOUT MY KNOWLEDGE, then sent me an email where I could PURCHASE THE DRIVER FOR THE DVD. i'M NOT SPENDING ANOTHERPENNY ON THIS. i SPENT OVER $2,000 FOR THIS LAPTOP; THEY HAVE MY MONEY FORTHE ON-SITE WARRANTY.
WHAT A FRAUD!