Warning Do Not purchase weave product from Her Imports, I purchased Brazilian Body Wave from the Greenbelt, MD Location, I washed it 5 times and let it sit in a highly fragrant shampoo for 2 hours, then I placed it in conditioner for 4 hours with heat to allow for a deep conditioning. I had the hair installed and had it washed again before the installation, it smelled so foul, that I was back in the salon 3 days later and had it washed with a detoxifying shampoo, Lemon juice and Baking Soda Solution, sat with that in my hair for 30 minutes.... still it was putrid! .... I contacted Her Imports via Instagram and also their direct website to asked for their guidance in removing of this stinch and they deleted my post for assistance; they first of all blamed me saying that I was "Smell Sensitive" ... no damn it, how about I am " Odor Aware! " and so was everyone that I came in contact with! I told them that I have washed the hair 5 times and I cannot get rid of the odor, it smells like something dead and dipped in cheese! .... they never apologized , nor offered any resolve to the issue! ... the only thing that they have done was accuse me of being over sensitive, and told me to wash the hair again. I have now washed the hair 8 Times all within two weeks; I have spent over $ 600 between their hair, salon services, shampoos, conditioners, odor removing products and other services..... today I was so desperate that I used Nature's Miracle Carpet Shampoo and alsot h e Nature's Miracle Stain & Odor Remover Spray ( I soaked my head in this with a plastic cap for 40 mins) for those who do not know Nature's Miracle is a Pet Odor Product line which their label states that it : Removes Urine, Feces, Drool, Vomit and Other Pet Odors and Messes; and again I applied a Baking Soda Soak..... This is utterly ridiculous! .... why the F*** should a customer have to resort to using Animal Odor Removal Products on their Damn Hair!!!!? ... Why? .... and guess what ? ... this garbage Still Stinks!!!! .... its embarrassing! ... totally humiliating to be out in public and have people holding their nose and make comments about your head stinking! .... And Her Imports has not offered any type of resolution....
I am turning them into the Better Business Bureau for Maryland. .... I also informed them accordingly, of course they have not responded ..... I have asked that everyone on fb and Instagram please post my experience with Her Imports and tell their Family, Friends and Stylist Not To Purchase any Product from any Her Imports destributors or locations, for as I see I am not the only client that has experienced this problem ..... Total Stinch, Rancid smelling hair, and their Customer Service is nonexistent! they completely Ripped Me Off and sold me some hair that smells of A** and Filthy Feet, T h ey Need To Be Shut Tge Hell Down !... I Couldn't Believe That They Removed My Post Asking For Assistance How I Might Remove The Foul Odor From The Hair?.... They clearly Do Not Want Anyone To Know Of This Major Issue.... I will have to have this installation taken out $600.00 down the toilet (that's exactly what this hair smells like, something that should be flushed) and I will order from S. Adams Collection, she's more expensive, but I truly believe that I will not have this problem with her product line.
I called herimports to get a price quote. THE lady answered the phone and was verrrry rude. It was if she didn't want my business.Everytime i asked her a question she would yell 'Oh my God'.....I was in the state of shock at how rude she was...I asked her another question and she sucked her teeth and answered my question Very sarcasticly......I didn't know how to react....please don't order from the one in Greenbelt..... the girl who answered the phone sounded like she belonged in school....for your hard earned minefield, go somewhere where your money will be appreciated.... I wish there was another herimports around here besides this one.....they need a 1800 number because I did not appreciate they're business.thanks for listening!
Her Imports Reviews
Warning Do Not purchase weave product from Her Imports, I purchased Brazilian Body Wave from the Greenbelt, MD Location, I washed it 5 times and let it sit in a highly fragrant shampoo for 2 hours, then I placed it in conditioner for 4 hours with heat to allow for a deep conditioning. I had the hair installed and had it washed again before the installation, it smelled so foul, that I was back in the salon 3 days later and had it washed with a detoxifying shampoo, Lemon juice and Baking Soda Solution, sat with that in my hair for 30 minutes.... still it was putrid! .... I contacted Her Imports via Instagram and also their direct website to asked for their guidance in removing of this stinch and they deleted my post for assistance; they first of all blamed me saying that I was "Smell Sensitive" ... no damn it, how about I am " Odor Aware! " and so was everyone that I came in contact with! I told them that I have washed the hair 5 times and I cannot get rid of the odor, it smells like something dead and dipped in cheese! .... they never apologized , nor offered any resolve to the issue! ... the only thing that they have done was accuse me of being over sensitive, and told me to wash the hair again. I have now washed the hair 8 Times all within two weeks; I have spent over $ 600 between their hair, salon services, shampoos, conditioners, odor removing products and other services..... today I was so desperate that I used Nature's Miracle Carpet Shampoo and alsot h e Nature's Miracle Stain & Odor Remover Spray ( I soaked my head in this with a plastic cap for 40 mins) for those who do not know Nature's Miracle is a Pet Odor Product line which their label states that it : Removes Urine, Feces, Drool, Vomit and Other Pet Odors and Messes; and again I applied a Baking Soda Soak..... This is utterly ridiculous! .... why the F*** should a customer have to resort to using Animal Odor Removal Products on their Damn Hair!!!!? ... Why? .... and guess what ? ... this garbage Still Stinks!!!! .... its embarrassing! ... totally humiliating to be out in public and have people holding their nose and make comments about your head stinking! .... And Her Imports has not offered any type of resolution....
I am turning them into the Better Business Bureau for Maryland. .... I also informed them accordingly, of course they have not responded ..... I have asked that everyone on fb and Instagram please post my experience with Her Imports and tell their Family, Friends and Stylist Not To Purchase any Product from any Her Imports destributors or locations, for as I see I am not the only client that has experienced this problem ..... Total Stinch, Rancid smelling hair, and their Customer Service is nonexistent! they completely Ripped Me Off and sold me some hair that smells of A** and Filthy Feet, T h ey Need To Be Shut Tge Hell Down !... I Couldn't Believe That They Removed My Post Asking For Assistance How I Might Remove The Foul Odor From The Hair?.... They clearly Do Not Want Anyone To Know Of This Major Issue.... I will have to have this installation taken out $600.00 down the toilet (that's exactly what this hair smells like, something that should be flushed) and I will order from S. Adams Collection, she's more expensive, but I truly believe that I will not have this problem with her product line.
I called herimports to get a price quote. THE lady answered the phone and was verrrry rude. It was if she didn't want my business.Everytime i asked her a question she would yell 'Oh my God'.....I was in the state of shock at how rude she was...I asked her another question and she sucked her teeth and answered my question Very sarcasticly......I didn't know how to react....please don't order from the one in Greenbelt..... the girl who answered the phone sounded like she belonged in school....for your hard earned minefield, go somewhere where your money will be appreciated.... I wish there was another herimports around here besides this one.....they need a 1800 number because I did not appreciate they're business.thanks for listening!