I have complaint against a custom writng company called Hep in Essay. Their website advertised that they have qualified writers for different type of wrtings and subject and their company provides premium quaqlity writikng services and also that their writng is finished within deadline and they provide several drafts if the customers are not satisfied with the paper they will provide several drafts and if nessesary they will change the writer. If the customer still not satisfied they will refund the money.
I realised how misleading their website is after I ordered a paper from their company. I paid for a premium quality paper and also paid extra to get it in 4 days. I uploaded all the documents required and left detailed instruction for the writer so they will know what I require in the paper. I also asked for a writer who was familiar with the type of writing I paid for.
The company assigned me a writer who didn't know how to write that type of paper at all and when I got my first draft after 2 days I was shocked by it's lack of standard. It was no where near a premium quality paper it looked like a highschool student has written the paper not a professional writer.
Then I contacted the customer service and asked them to assgin a different writer for my paper and informed them to notify me when could I see the mext draft as I needed the paper by the deadline and couldn't give any extra time. I contacted them repeatedly after that to ask about the draft and every time I asked they just told "Don't worry you will get your paper on time" When I didn't get a draft or a final paper 5 hours before deadline I asked to speak to the manager directly and I was told that the manager was busy and couldn't speak to me and they will contact me soon.
I waited for nearly 2 days to speak to the manager but they kept telling me that the manager was busy. It was really hard for me to contact them as I don't live in USA nad due to the time difference sometimes I had to be awake until 4 am and waited to speak to the manager to resilve the problem but the customer service rep on online chat kept telling me the manager was busy and will contact me soon.
After the deadline I still didn't receive anything from the company and when I asked for a refund they kept pushing me to give the writer more time. I gave pn extar day but still didn't get the paper I paid for.
Finaly after 5th day I told them I didn't want to speak to any one any more and wanted refund and details of the contact person so I could take legal action against the company the customer service finaly sid they will refund the money but it will take 10- 14 days and might take more depending on the bank but never gave me any details for a contcat person for their company.
The website doesn't show a physical address or give any contcat details who you can contact if you have a complaint against the company. They don't have a complaint link or a feedback link to post your feedback or complaints.
On their website in my account it is showing that my order has been refunded but I am still waiting for the money to show up in my bank. I placed the order on 24th April and they said they refunded the money on 29th April.
The whole experience was very stressful and left me with very short time to write the paper by myself as I didn't have time to place my ordre with another company. The lack of interest from the managment towards their client was unbelievable and the advertisment in their website was misleading.
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I have complaint against a custom writng company called Hep in Essay. Their website advertised that they have qualified writers for different type of wrtings and subject and their company provides premium quaqlity writikng services and also that their writng is finished within deadline and they provide several drafts if the customers are not satisfied with the paper they will provide several drafts and if nessesary they will change the writer. If the customer still not satisfied they will refund the money.
I realised how misleading their website is after I ordered a paper from their company. I paid for a premium quality paper and also paid extra to get it in 4 days. I uploaded all the documents required and left detailed instruction for the writer so they will know what I require in the paper. I also asked for a writer who was familiar with the type of writing I paid for.
The company assigned me a writer who didn't know how to write that type of paper at all and when I got my first draft after 2 days I was shocked by it's lack of standard. It was no where near a premium quality paper it looked like a highschool student has written the paper not a professional writer.
Then I contacted the customer service and asked them to assgin a different writer for my paper and informed them to notify me when could I see the mext draft as I needed the paper by the deadline and couldn't give any extra time. I contacted them repeatedly after that to ask about the draft and every time I asked they just told "Don't worry you will get your paper on time" When I didn't get a draft or a final paper 5 hours before deadline I asked to speak to the manager directly and I was told that the manager was busy and couldn't speak to me and they will contact me soon.
I waited for nearly 2 days to speak to the manager but they kept telling me that the manager was busy. It was really hard for me to contact them as I don't live in USA nad due to the time difference sometimes I had to be awake until 4 am and waited to speak to the manager to resilve the problem but the customer service rep on online chat kept telling me the manager was busy and will contact me soon.
After the deadline I still didn't receive anything from the company and when I asked for a refund they kept pushing me to give the writer more time. I gave pn extar day but still didn't get the paper I paid for.
Finaly after 5th day I told them I didn't want to speak to any one any more and wanted refund and details of the contact person so I could take legal action against the company the customer service finaly sid they will refund the money but it will take 10- 14 days and might take more depending on the bank but never gave me any details for a contcat person for their company.
The website doesn't show a physical address or give any contcat details who you can contact if you have a complaint against the company. They don't have a complaint link or a feedback link to post your feedback or complaints.
On their website in my account it is showing that my order has been refunded but I am still waiting for the money to show up in my bank. I placed the order on 24th April and they said they refunded the money on 29th April.
The whole experience was very stressful and left me with very short time to write the paper by myself as I didn't have time to place my ordre with another company. The lack of interest from the managment towards their client was unbelievable and the advertisment in their website was misleading.