10/12/14, I purchased a Heartpup Carrier and paid for it thru PayPal. Never received, on 10/21/14 I called & spoke with owner Anastasia, she agreed to mail me the summer cashmere fabric in light gray for $99.99 that I had paid. Once received I found it to be way to way to small. Sounding so sweet on the phone with her again 10/27/14, and sending pics to her, she advised me to purchase another carrier in leather for $298.00. She would custom size it bigger for me. Anastasia said she was going to sit down and sew my carrier that night and mail it out overnight the next morning. I agreed only because of her promise to get it to me asap, due to me having surgery.
My additional payment was made while I was on the phone with her. She advised me to wait until I received the newer leather carrier before retuning the summer carrier for a new custom summer carrier in the correct size.
Waiting for leather carrier, I left her messages on 12/2 & 12/4/14. Finially recieving the leather carrier, what was to be 2 days ended up being 6 weeks. I feel there is no way this plastic /rubber feeling type material is $298.00 of expensive leather as she had told me it was. I overlooked that issue and the fact that this carrier is way to big. I've just been focused on the fact that she is keeping my money and she's not mailing me my merchandise. We spoke again and I sent her pics 12/7/14 while talking about size, I returned the small summer carrier via USPS Tracking #9405 9036 9930 0321 0133 80 which was delivered to her on 12/22/14.
I followed up with a phone call on 1/2/15 and left a message because I never heard from her. Again leaving messages on 1/6/15, 1/27/15, 2/26/15 and 3/23/2015 MY SUMMER CARRIER WAS NEVER RECEIVED!
Her business messages keep changing. At first she said, no email to only make contact by phone. Now it says no phone calls only make contact by email.
On 4/19/15 I sent an email thru her website. I also tried to contact her on her website where it says "Leave Us A Message" 2 times! NOTHING still! She doen't return any calls anymore. Her machine says to wait 8 weeks for exchanges, it's been 4 months!
Can you hear my frustration? This is going on 6 months now, today being 5/17/15 $397.00 later. She went to school to become a lawyer and instead because a RIPOFF SCAM BAIT AND SWITCH business with no conscious.
I can’t understand how anyone can run a business this way and thought everyone needs to be aware of her tactics.
Heart Pup LLC. Reviews
10/12/14, I purchased a Heartpup Carrier and paid for it thru PayPal. Never received, on 10/21/14 I called & spoke with owner Anastasia, she agreed to mail me the summer cashmere fabric in light gray for $99.99 that I had paid. Once received I found it to be way to way to small. Sounding so sweet on the phone with her again 10/27/14, and sending pics to her, she advised me to purchase another carrier in leather for $298.00. She would custom size it bigger for me. Anastasia said she was going to sit down and sew my carrier that night and mail it out overnight the next morning. I agreed only because of her promise to get it to me asap, due to me having surgery.
My additional payment was made while I was on the phone with her. She advised me to wait until I received the newer leather carrier before retuning the summer carrier for a new custom summer carrier in the correct size.
Waiting for leather carrier, I left her messages on 12/2 & 12/4/14. Finially recieving the leather carrier, what was to be 2 days ended up being 6 weeks. I feel there is no way this plastic /rubber feeling type material is $298.00 of expensive leather as she had told me it was. I overlooked that issue and the fact that this carrier is way to big. I've just been focused on the fact that she is keeping my money and she's not mailing me my merchandise. We spoke again and I sent her pics 12/7/14 while talking about size, I returned the small summer carrier via USPS Tracking #9405 9036 9930 0321 0133 80 which was delivered to her on 12/22/14.
I followed up with a phone call on 1/2/15 and left a message because I never heard from her. Again leaving messages on 1/6/15, 1/27/15, 2/26/15 and 3/23/2015 MY SUMMER CARRIER WAS NEVER RECEIVED!
Her business messages keep changing. At first she said, no email to only make contact by phone. Now it says no phone calls only make contact by email.
On 4/19/15 I sent an email thru her website. I also tried to contact her on her website where it says "Leave Us A Message" 2 times! NOTHING still! She doen't return any calls anymore. Her machine says to wait 8 weeks for exchanges, it's been 4 months!
Can you hear my frustration? This is going on 6 months now, today being 5/17/15 $397.00 later. She went to school to become a lawyer and instead because a RIPOFF SCAM BAIT AND SWITCH business with no conscious.
I can’t understand how anyone can run a business this way and thought everyone needs to be aware of her tactics.