Terrible product. Shoddy work. My dog was not comfortable. They should be ashamed to sell such a product !! After I told them the size of my dog and weight (5 lbs) they send be this pouch which would fit a 2 lb. dog. Fabric was streatchy so dog could not
Be comfortable. Ask for refund, but told no refund since they are custom? If you advertise custom and dog does not fit than what
Is custom ? So for $120.their advise was go to a tailor to make alterations . This is custom!
I am calling AMEX and BBB to complain.
Beware do not buy this product as others have had similar experiences.!
I ordered a dog along carrier from Heart Pup at the end of November 2014. Two weeks later after I would have expected to have it already I got an email apologizing for the delay saying they are on back order and will be several more weeks. It was over a month before it arrived. Once it did I was very excited to finally have my $80 dog carrier (that's how much it cost me after a 25% discount coupon). As soon as I took it out of the package I knew I had been ripped off, it was scratchy thin fabric, terrible quality!! I tried my dog in the carrier anyways and he didn't like it, his legs were too long and was not comfortable with the material. I emailed heart pup and they told me my dog didn't like it because I was wearing it wrong. I went along with what they said and watched videos on how to properly use the carrier but it didn't help. I emailed asking to return the carrier once again and was told they would not return it (they responded to my email every few weeks). I was told every dog likes the carrier so I was in the wrong and if I wanted to return it they would only refund half of my money to cover their costs because "who would want a carrier someone else's dog has sat in." They even tried to sell me a more expensive carrier because they bought my dog might like it better. They convinced me to make an exchange and I paid for the return shipping (unprofessional). I was sent an email saying they received it several weeks later and a couple of months later that the new carrier had been shipped back to.
It has been over a month since that email and the tracking shows a label was made but it was never shipped. I have emailed them many times and gotten no response. It has been SIX MONTHS since my original order!!!!! They are rude and unprofessional and I would be not surprised at all of I never receive a refund or my new carrier. I am a college student with a little puppy so when I saw the presentation on Shark Tank I started saving up bits of money here and there and waited for my coupon to be able to purchase the carrier that had raving reviews. They obviously monitor their social media very well because I can not find a negative comment besides on this site. I wish I had read the reviews before I put my hard earned money I to this carrier. I am so disappointed and have never dealt with such unprofessional people in my life!! I am going on every site I can find to try and spread my story because Heart Pup is a complete and total scam!! PLEASE do not buy anythingn from thai company- you will see the horrible quality, if your expensive package ever actually comes!!
I too had a terrible experience. After several months of no responses I reported them to the BBB, the California Attorney General and disputed the charges with my credit card company. I won the dispute. A few weeks after winning the dispute I received an email from Heartpup telling me that my paypal acct (which I do not have) received a full refund and I should retract all my complaints since it was my fault, their customer's fault, Daymond John's fault, the manufacturers fault and Shark Tank's fault.
Heart Pup LLC Reviews
Heart pup scam
Terrible product. Shoddy work. My dog was not comfortable. They should be ashamed to sell such a product !! After I told them the size of my dog and weight (5 lbs) they send be this pouch which would fit a 2 lb. dog. Fabric was streatchy so dog could not
Be comfortable. Ask for refund, but told no refund since they are custom? If you advertise custom and dog does not fit than what
Is custom ? So for $120.their advise was go to a tailor to make alterations . This is custom!
I am calling AMEX and BBB to complain.
Beware do not buy this product as others have had similar experiences.!
I ordered a dog along carrier from Heart Pup at the end of November 2014. Two weeks later after I would have expected to have it already I got an email apologizing for the delay saying they are on back order and will be several more weeks. It was over a month before it arrived. Once it did I was very excited to finally have my $80 dog carrier (that's how much it cost me after a 25% discount coupon). As soon as I took it out of the package I knew I had been ripped off, it was scratchy thin fabric, terrible quality!! I tried my dog in the carrier anyways and he didn't like it, his legs were too long and was not comfortable with the material. I emailed heart pup and they told me my dog didn't like it because I was wearing it wrong. I went along with what they said and watched videos on how to properly use the carrier but it didn't help. I emailed asking to return the carrier once again and was told they would not return it (they responded to my email every few weeks). I was told every dog likes the carrier so I was in the wrong and if I wanted to return it they would only refund half of my money to cover their costs because "who would want a carrier someone else's dog has sat in." They even tried to sell me a more expensive carrier because they bought my dog might like it better. They convinced me to make an exchange and I paid for the return shipping (unprofessional). I was sent an email saying they received it several weeks later and a couple of months later that the new carrier had been shipped back to.
It has been over a month since that email and the tracking shows a label was made but it was never shipped. I have emailed them many times and gotten no response. It has been SIX MONTHS since my original order!!!!! They are rude and unprofessional and I would be not surprised at all of I never receive a refund or my new carrier. I am a college student with a little puppy so when I saw the presentation on Shark Tank I started saving up bits of money here and there and waited for my coupon to be able to purchase the carrier that had raving reviews. They obviously monitor their social media very well because I can not find a negative comment besides on this site. I wish I had read the reviews before I put my hard earned money I to this carrier. I am so disappointed and have never dealt with such unprofessional people in my life!! I am going on every site I can find to try and spread my story because Heart Pup is a complete and total scam!! PLEASE do not buy anythingn from thai company- you will see the horrible quality, if your expensive package ever actually comes!!
heartpup review
I too had a terrible experience. After several months of no responses I reported them to the BBB, the California Attorney General and disputed the charges with my credit card company. I won the dispute. A few weeks after winning the dispute I received an email from Heartpup telling me that my paypal acct (which I do not have) received a full refund and I should retract all my complaints since it was my fault, their customer's fault, Daymond John's fault, the manufacturers fault and Shark Tank's fault.