HRL is preying on seniors particularly, and others with health problems
My experience was very similar to the above, except that I did not ask for a refund, I simply stopped the automatic re-order process.
I need to mention that Health Research Labs LLC received a Warning letter from the U.S. Food and Drug Administration dated Oct. 9, 2014, from the Dallas, Texas office, warning HRL to correct their false advertising claims (File # 2015-DAL-WL-002)
or risk legal action without warning.
They (HRL) also bombarded me with a unbelievable amount of Addressed Admail (Junk mail) and they refuse to stop even after multiple written notices.
I finally resorted to a complaint with the Canadian Better Business Bureau
Health Research Labs (HRL) is pushing a supplement called Bio Stem that promises to STOP (actually they said "may STOP," but you're supposed to gloss over that) just about everything that ails you, including old age. The only reason I tried the product was because of the "60 Day Free Trial Offer."
I ordered the product on 7/8/13 and calculated that 9/5/13 would constitute "60 day Free Trial Offer." Not true. The 60 day clock started ticking on the day I ORDERED the product. Seven days later I received Bio Stem leaving me 53 days left to the " 60 Day Free Trial Offer."
In the 53 days left I took the product as directed and got nothing, zilch, zero, nada. No change in dandruff, hemmeroids, varicose veins, tinnitus, hypertension, osteoporosis, prostate, insomnia, and I definately did not stop aging.
When I tried to call HRL on Thursday, 9/5/13, the phone lines were busy or not responding. I went to the company website "Contact Us" tab and sent a message requesting an Authorization to Return Merchandise for refund. I received no response on Friday, took off for the week-end and called HRL on Monday, 9/9/13.
The slick telemarketer at HRL told me that I was not qualified. It turns out that, not only did I lose the 7 days at the beginning of the "60 Day Free Trial Offer," I lose another 5 to 7 days at the end of the "60 Day Free Trial Offer" because of the fine print on their bulletin BSOF1 which states that I have to "simply return the unused portion within 60 days." That left me 45 days (+ -) of the "60 Day Free Trial Offer.
Further, he told me that HRL did respond to my email and suggested that I check the Junk folder. The response was not from "Bio Stem" or "Health Research Lab," but from "Heather Nanartowich ([email protected])" titled "Money-Back Guarantee" (as opposed to "Your request for Return Authorization," or similar) along with 100 or so other junk mail solicitations that the average person receives over the course of a few days.
When "B.J." of HRL told me to check the junk mail, that was another clue that HRL is not selling a viable supplement in a prefessional and ethical manner. They're selling colored capsules with a lot of fake hyperbole and a tricky "60 Day Free Trial Offer" I'm on a fixed Social Security income and these slick bastards are making off with my $80.
Health Research Laboratories, LLC Reviews
HRL is preying on seniors particularly, and others with health problems
My experience was very similar to the above, except that I did not ask for a refund, I simply stopped the automatic re-order process.
I need to mention that Health Research Labs LLC received a Warning letter from the U.S. Food and Drug Administration dated Oct. 9, 2014, from the Dallas, Texas office, warning HRL to correct their false advertising claims (File # 2015-DAL-WL-002)
or risk legal action without warning.
They (HRL) also bombarded me with a unbelievable amount of Addressed Admail (Junk mail) and they refuse to stop even after multiple written notices.
I finally resorted to a complaint with the Canadian Better Business Bureau
Health Research Labs (HRL) is pushing a supplement called Bio Stem that promises to STOP (actually they said "may STOP," but you're supposed to gloss over that) just about everything that ails you, including old age. The only reason I tried the product was because of the "60 Day Free Trial Offer."
I ordered the product on 7/8/13 and calculated that 9/5/13 would constitute "60 day Free Trial Offer." Not true. The 60 day clock started ticking on the day I ORDERED the product. Seven days later I received Bio Stem leaving me 53 days left to the " 60 Day Free Trial Offer."
In the 53 days left I took the product as directed and got nothing, zilch, zero, nada. No change in dandruff, hemmeroids, varicose veins, tinnitus, hypertension, osteoporosis, prostate, insomnia, and I definately did not stop aging.
When I tried to call HRL on Thursday, 9/5/13, the phone lines were busy or not responding. I went to the company website "Contact Us" tab and sent a message requesting an Authorization to Return Merchandise for refund. I received no response on Friday, took off for the week-end and called HRL on Monday, 9/9/13.
The slick telemarketer at HRL told me that I was not qualified. It turns out that, not only did I lose the 7 days at the beginning of the "60 Day Free Trial Offer," I lose another 5 to 7 days at the end of the "60 Day Free Trial Offer" because of the fine print on their bulletin BSOF1 which states that I have to "simply return the unused portion within 60 days." That left me 45 days (+ -) of the "60 Day Free Trial Offer.
Further, he told me that HRL did respond to my email and suggested that I check the Junk folder. The response was not from "Bio Stem" or "Health Research Lab," but from "Heather Nanartowich ([email protected])" titled "Money-Back Guarantee" (as opposed to "Your request for Return Authorization," or similar) along with 100 or so other junk mail solicitations that the average person receives over the course of a few days.
When "B.J." of HRL told me to check the junk mail, that was another clue that HRL is not selling a viable supplement in a prefessional and ethical manner. They're selling colored capsules with a lot of fake hyperbole and a tricky "60 Day Free Trial Offer" I'm on a fixed Social Security income and these slick bastards are making off with my $80.