I thought that the prices were great, and they seemed to offer a money-back guarantee, so I took a chance on a new health supplement store. Two weeks after I ordered, their site stated it was still processing. I contacted them via email and phone with absolutely no response. Finally, after I requested a reversal of charges on my credit card with my credit card company, VitaminsHub.com sent a shipping notice. They also indicated a partial refund. Apparently, they had a discontinued item on their website marked as in stock and ready to ship. Rather than communicating at all with a customer, they chose to ignore me completely, including my request to cancel the order altogether. So, they still charged me for the other item, and also for shipping, despite it supposedly going out over two weeks late. Now, two days after receiving the shipping notice, the UPS site states that it has no info on that shipment, so if it was ever going to get sent out, it hasn't at this point.
So, with this company, expect extremely long processing and shipping times (even though you're charged shipping/handling), and you might want to expect NEVER receiving anything. Further, their website has a chat feature, but apparently, no one is EVER online. Also, zero response to email. Zero. Lastly, a call to their "help" line goes directly to a voicemail. I left a message. Just like everything else, no response.
I urge you to steer clear of this group completely.
Health Concepts. LLC Reviews
I thought that the prices were great, and they seemed to offer a money-back guarantee, so I took a chance on a new health supplement store. Two weeks after I ordered, their site stated it was still processing. I contacted them via email and phone with absolutely no response. Finally, after I requested a reversal of charges on my credit card with my credit card company, VitaminsHub.com sent a shipping notice. They also indicated a partial refund. Apparently, they had a discontinued item on their website marked as in stock and ready to ship. Rather than communicating at all with a customer, they chose to ignore me completely, including my request to cancel the order altogether. So, they still charged me for the other item, and also for shipping, despite it supposedly going out over two weeks late. Now, two days after receiving the shipping notice, the UPS site states that it has no info on that shipment, so if it was ever going to get sent out, it hasn't at this point.
So, with this company, expect extremely long processing and shipping times (even though you're charged shipping/handling), and you might want to expect NEVER receiving anything. Further, their website has a chat feature, but apparently, no one is EVER online. Also, zero response to email. Zero. Lastly, a call to their "help" line goes directly to a voicemail. I left a message. Just like everything else, no response.
I urge you to steer clear of this group completely.