The problem, and what warrants the one-star review, is their customer service in the months, and now years, following the event. There was a bit of a delay in processing and shipping the wedding album last year, which is fine. But my wife and I have gone through a ridiculous, two-month process to obtain digital copies of all our photos (which HARPER NOEL only makes available on DVD one year after you order your album). The process involved a string of unreturned voice mails (we had to keep calling as we'd never hear back otherwise), unfulfilled promises about the date that the disc would be ready, and finally a ridiculous kabuki show in their office today. I was told when I called on Monday that the disc had been ready since last Friday (so why not call and tell us?) and that I could pick it up at the reception desk. When I arrived, I was told that when they double-checked the disc they found a corrupt file, so they were burning me a new copy. After waiting for 15 minutes, I received the DVD of our photos, and I insisted that they give me the original "corrupt" disc as well. Unsurprisingly, the disc that they claimed was corrupted was actually a blank, unformatted DVD that they stuck a label on to appease me.
It's one thing to be short staffed and fall behind on work (especially for customers who paid in full almost two years ago). But breaking promises and outright lying to customers is not acceptable for any business. My recent experience has completely soured me on HARPER NOEL, regardless of the quality of the photography.
The photography done was professional. However, the prints were not high resolution as what was indicated on their website. Harper and Shane Photography Atlanta Wedding Photographer. formerly: Harper Noel Photography Atlanta, GA 470.331.9557. Serving Metro Atlanta wedding photography and engagement portraits. Harper and Shane are a husband and wife dynamic wedding photography duo. They are Atlanta's premiere wedding, engagement and children's photographers. They specialize in modern lifestyle wedding portraiture; artful children photography and documentary style family photography. Harper and Shane offer stunning and unforgettable wedding and bridal portraiture. They offer sessions throughout Georgia including Metro Atlanta and Savannah. Offering child photography, engagement photos and wedding photography in Atlanta, GA, they are also available for travel to your destination wedding! Wedding Photography Atlanta Metro Atlanta Wedding Photographer Bridal Photography Children's Photography Family Photography Atlanta GA Savannah wedding photographer Baby photography Newborn portraits Children's photography. All photographs and content in this website are copyrighted by Harper and Shane Photography. please disable any popup blockers. minimum recommended screen resolution: 1024 x 768 px. this site requires Flash Player 8 or later.
This is a scam targeting photographers.... I have never worked with this person and they continue to email me saying that I need to pay or they will ruin my business. Please do not take this person as a serious relevant review.
The problem, and what warrants the one-star review, is their customer service in the months, and now years, following the event. There was a bit of a delay in processing and shipping the wedding album last year, which is fine. But my wife and I have gone through a ridiculous, two-month process to obtain digital copies of all our photos (which HARPER NOEL only makes available on DVD one year after you order your album). The process involved a string of unreturned voice mails (we had to keep calling as we'd never hear back otherwise), unfulfilled promises about the date that the disc would be ready, and finally a ridiculous kabuki show in their office today. I was told when I called on Monday that the disc had been ready since last Friday (so why not call and tell us?) and that I could pick it up at the reception desk. When I arrived, I was told that when they double-checked the disc they found a corrupt file, so they were burning me a new copy. After waiting for 15 minutes, I received the DVD of our photos, and I insisted that they give me the original "corrupt" disc as well. Unsurprisingly, the disc that they claimed was corrupted was actually a blank, unformatted DVD that they stuck a label on to appease me.
It's one thing to be short staffed and fall behind on work (especially for customers who paid in full almost two years ago). But breaking promises and outright lying to customers is not acceptable for any business. My recent experience has completely soured me on HARPER NOEL, regardless of the quality of the photography.
The photography done was professional. However, the prints were not high resolution as what was indicated on their website.
Harper and Shane Photography Atlanta Wedding Photographer. formerly: Harper Noel Photography Atlanta, GA 470.331.9557. Serving Metro Atlanta wedding photography and engagement portraits. Harper and Shane are a husband and wife dynamic wedding photography duo. They are Atlanta's premiere wedding, engagement and children's photographers. They specialize in modern lifestyle wedding portraiture; artful children photography and documentary style family photography. Harper and Shane offer stunning and unforgettable wedding and bridal portraiture. They offer sessions throughout Georgia including Metro Atlanta and Savannah. Offering child photography, engagement photos and wedding photography in Atlanta, GA, they are also available for travel to your destination wedding! Wedding Photography Atlanta Metro Atlanta Wedding Photographer Bridal Photography Children's Photography Family Photography Atlanta GA Savannah wedding photographer Baby photography Newborn portraits Children's photography. All photographs and content in this website are copyrighted by Harper and Shane Photography. please disable any popup blockers. minimum recommended screen resolution: 1024 x 768 px. this site requires Flash Player 8 or later.
Harper Noel Photography Reviews
The problem, and what warrants the one-star review, is their customer service in the months, and now years, following the event. There was a bit of a delay in processing and shipping the wedding album last year, which is fine. But my wife and I have gone through a ridiculous, two-month process to obtain digital copies of all our photos (which HARPER NOEL only makes available on DVD one year after you order your album). The process involved a string of unreturned voice mails (we had to keep calling as we'd never hear back otherwise), unfulfilled promises about the date that the disc would be ready, and finally a ridiculous kabuki show in their office today. I was told when I called on Monday that the disc had been ready since last Friday (so why not call and tell us?) and that I could pick it up at the reception desk. When I arrived, I was told that when they double-checked the disc they found a corrupt file, so they were burning me a new copy. After waiting for 15 minutes, I received the DVD of our photos, and I insisted that they give me the original "corrupt" disc as well. Unsurprisingly, the disc that they claimed was corrupted was actually a blank, unformatted DVD that they stuck a label on to appease me.
It's one thing to be short staffed and fall behind on work (especially for customers who paid in full almost two years ago). But breaking promises and outright lying to customers is not acceptable for any business. My recent experience has completely soured me on HARPER NOEL, regardless of the quality of the photography.
The photography done was professional. However, the prints were not high resolution as what was indicated on their website. Harper and Shane Photography Atlanta Wedding Photographer. formerly: Harper Noel Photography Atlanta, GA 470.331.9557. Serving Metro Atlanta wedding photography and engagement portraits. Harper and Shane are a husband and wife dynamic wedding photography duo. They are Atlanta's premiere wedding, engagement and children's photographers. They specialize in modern lifestyle wedding portraiture; artful children photography and documentary style family photography. Harper and Shane offer stunning and unforgettable wedding and bridal portraiture. They offer sessions throughout Georgia including Metro Atlanta and Savannah. Offering child photography, engagement photos and wedding photography in Atlanta, GA, they are also available for travel to your destination wedding! Wedding Photography Atlanta Metro Atlanta Wedding Photographer Bridal Photography Children's Photography Family Photography Atlanta GA Savannah wedding photographer Baby photography Newborn portraits Children's photography. All photographs and content in this website are copyrighted by Harper and Shane Photography. please disable any popup blockers. minimum recommended screen resolution: 1024 x 768 px. this site requires Flash Player 8 or later.
this is a SCAM used to extort money from me !!
This is a scam targeting photographers.... I have never worked with this person and they continue to email me saying that I need to pay or they will ruin my business. Please do not take this person as a serious relevant review.
Thank you!
The problem, and what warrants the one-star review, is their customer service in the months, and now years, following the event. There was a bit of a delay in processing and shipping the wedding album last year, which is fine. But my wife and I have gone through a ridiculous, two-month process to obtain digital copies of all our photos (which HARPER NOEL only makes available on DVD one year after you order your album). The process involved a string of unreturned voice mails (we had to keep calling as we'd never hear back otherwise), unfulfilled promises about the date that the disc would be ready, and finally a ridiculous kabuki show in their office today. I was told when I called on Monday that the disc had been ready since last Friday (so why not call and tell us?) and that I could pick it up at the reception desk. When I arrived, I was told that when they double-checked the disc they found a corrupt file, so they were burning me a new copy. After waiting for 15 minutes, I received the DVD of our photos, and I insisted that they give me the original "corrupt" disc as well. Unsurprisingly, the disc that they claimed was corrupted was actually a blank, unformatted DVD that they stuck a label on to appease me.
It's one thing to be short staffed and fall behind on work (especially for customers who paid in full almost two years ago). But breaking promises and outright lying to customers is not acceptable for any business. My recent experience has completely soured me on HARPER NOEL, regardless of the quality of the photography.
The photography done was professional. However, the prints were not high resolution as what was indicated on their website.
Harper and Shane Photography Atlanta Wedding Photographer. formerly: Harper Noel Photography Atlanta, GA 470.331.9557. Serving Metro Atlanta wedding photography and engagement portraits. Harper and Shane are a husband and wife dynamic wedding photography duo. They are Atlanta's premiere wedding, engagement and children's photographers. They specialize in modern lifestyle wedding portraiture; artful children photography and documentary style family photography. Harper and Shane offer stunning and unforgettable wedding and bridal portraiture. They offer sessions throughout Georgia including Metro Atlanta and Savannah. Offering child photography, engagement photos and wedding photography in Atlanta, GA, they are also available for travel to your destination wedding! Wedding Photography Atlanta Metro Atlanta Wedding Photographer Bridal Photography Children's Photography Family Photography Atlanta GA Savannah wedding photographer Baby photography Newborn portraits Children's photography. All photographs and content in this website are copyrighted by Harper and Shane Photography. please disable any popup blockers. minimum recommended screen resolution: 1024 x 768 px. this site requires Flash Player 8 or later.