Received stand alone wifi swipe device, Hurit model. Worked poorly, many dead spots for usage. They replaced promptly. Second just about as bad. Replaced promptly. Third similar. Replaced with Pax S90. Works pretty good. Issues. With the Hurit, sent manuals on DVD to another model, not the one they sent, but really not that hard to work out. When calling their Customer Service line, long wait times for help. Many of the issues would have been resolved by providing operators manual.
With the Pax S90, sent nothing. Works differently but we sort of worked out the issues. Came with just a partial roll of paper. Ran out and found out that the paper we had from the Hurit did not fit the Pax, so caught empty handed, quickly purchased new paper from local store so we could provide customer service. 2. Had a refund, but it charged the customer again! Called Customer Service, long wait time on only to find out that the S90 resets refund key in 3 seconds. Not really long enought unless you are poised with the customer's card in the swipe slot. Again might have been resolved via owner's manual not provided. Had a customer phone and order product (we do this rarely) Again, could not configure the S90 to charge. Called the dreaded Customer Service line. Robot required Merchant Account No., finally got a human, who also needed Merchant No. since the Robo device doesn't transfer the number to their computer. How antiquated/out of date/elementary their operating software must be.
Female JR with thick accent told us how to charge a phone order, said she would put us on hold for 1 second, her words exactly! 4 minutes later on hold, I hung up. Called Customer Service again, got Megan who also insisted that she had to have the Mer. No. to transfer me thru to a superviser. She refused over & over so I hung up.
Hours later JR called. Informed me that she had gone out of her way to email instructions (that should have been provided originally) to our email address. Then tried to pat herself on her back as an exemplary employee.
?? Is this not what Customer Service is supposed to do?? Asked for her supervisor, over 12 times, since I wanted to complain about such abysmal service and attitude. She refused, over and over. Eventually she put me on hold again. Over 4 minutes, hung up.
3 hours later, Mark called. Was tech support! Wanted to know if he could resolve the issues. TECH SUPPORT?
Told him that it was Customer Service who needed training/brain washing/help/firing. Said he would pass it on.
They have long hold times, do not know about their own devices and operations, failed to correctly reprogram one of the replacement Hurits 4 times before succeeding. Sent the S90 Pax, crowing about the new Smart Card/Chip swipe feature, only to find out that their software for Smart Cart/Chip cards does not work and may be ready by October 2015, even tho they said it worked March 2015.
HarborTouch is full of slow/poorly trained/irresponsible/chaotic Customer Service people who do not know what they are doing!~
Received stand alone wifi swipe device, Hurit model. Worked poorly, many dead spots for usage. They replaced promptly. Second just about as bad. Replaced promptly. Third similar. Replaced with Pax S90. Works pretty good. Issues. With the Hurit, sent manuals on DVD to another model, not the one they sent, but really not that hard to work out. When calling their Customer Service line, long wait times for help. Many of the issues would have been resolved by providing operators manual.
With the Pax S90, sent nothing. Works differently but we sort of worked out the issues. Came with just a partial roll of paper. Ran out and found out that the paper we had from the Hurit did not fit the Pax, so caught empty handed, quickly purchased new paper from local store so we could provide customer service. 2. Had a refund, but it charged the customer again! Called Customer Service, long wait time on only to find out that the S90 resets refund key in 3 seconds. Not really long enought unless you are poised with the customer's card in the swipe slot. Again might have been resolved via owner's manual not provided. Had a customer phone and order product (we do this rarely) Again, could not configure the S90 to charge. Called the dreaded Customer Service line. Robot required Merchant Account No., finally got a human, who also needed Merchant No. since the Robo device doesn't transfer the number to their computer. How antiquated/out of date/elementary their operating software must be.
Female JR with thick accent told us how to charge a phone order, said she would put us on hold for 1 second, her words exactly! 4 minutes later on hold, I hung up. Called Customer Service again, got Megan who also insisted that she had to have the Mer. No. to transfer me thru to a superviser. She refused over & over so I hung up.
Hours later JR called. Informed me that she had gone out of her way to email instructions (that should have been provided originally) to our email address. Then tried to pat herself on her back as an exemplary employee.
?? Is this not what Customer Service is supposed to do?? Asked for her supervisor, over 12 times, since I wanted to complain about such abysmal service and attitude. She refused, over and over. Eventually she put me on hold again. Over 4 minutes, hung up.
3 hours later, Mark called. Was tech support! Wanted to know if he could resolve the issues. TECH SUPPORT?
Told him that it was Customer Service who needed training/brain washing/help/firing. Said he would pass it on.
They have long hold times, do not know about their own devices and operations, failed to correctly reprogram one of the replacement Hurits 4 times before succeeding. Sent the S90 Pax, crowing about the new Smart Card/Chip swipe feature, only to find out that their software for Smart Cart/Chip cards does not work and may be ready by October 2015, even tho they said it worked March 2015.
Harbor Freight is full of slow/poorly trained/irresponsible/chaotic Customer Service people who do not know what they are doing!~
This company is the biggest scam operation I have ever witnessed. Signed up with these freaks in 2005 and processed with them for years. I thought I cancelled my account in April 0f 2013. At that time, I thought I cancelled the account and requested an RMA to return their equipment in which I did. Having several businesses and thousands of transactions a month, I was unaware that I was still getting charged when we were no longer processing with them. I was unaware at the time that I was required to sign a cancellation form and send it in physically. They continued to charge my account for two years at $38.50 a month plus a $25 fee because they say "the credit card did not go through". Ironically, they charged both fees for 24 months without processing anything during this time. The extra fee is absolutely criminal when clearly the card was never really rejected. After discovering the continued fees, I cancelled my account on April 2015. It took them a week in a half to send me a cancellation request by email after stating it would take no longer than 48 hours and after having to call them several times that week. Keep in mind your monthly fee keeps accruing while you are waiting for them to send you a cancellation request that should take two seconds. I cancelled the account and they continued to charge me the $38.50 and the $25 fee until May 22, 2015. I assumed I was done with this criminal operation until I discovered another charge on May 23rd for $450. They had charged me for the 7 year old Nurit 8320 which is worth exactly $15 that had been returned two years ago. It's very convenient that they somehow lost the RMA when the equipment was returned. I have not been able to find the postage RMA after two years and told them I would send them another Nurit 8320 on the new RMA they created because I can buy one for next to nothing. They will not accept that because the seriel number doesn't match. They should all be in prison.
On 3/29/2012 I completed an application with this company for credit card processing services. It was submitted to Harbor Touch by the company agent (John) and a couple days later the agent told me that the application had a problem and would not be processed. I then decided to stay with my current credit card company. Recently I was alerted by my accountant about a monthly payment of $36 and with further investigation I discovered this was a charge by Harbor Touch. Today 01/26/2015 I contacted the company customer service department and demanded a refund of all payments paid totaling $900. The CSR refused to refund the $900 so I asked for a supervisor. I then spoke with Joel A. who refused to give last name and he also rudely refused a refund saying the application was a contract in force. Mr. Joel A. claimed that a $.01 was processed on the machine which constituted service. This $.01 was not done by my business and likely a test transaction by the agent or Harbor Touch. The company breached the application and did not perform any services to my business. I have also never received any communications from Harbor Touch regarding application/account. I see Harbor Touch has the same standard generic response to all compliants.
HarborTouch Reviews
Received stand alone wifi swipe device, Hurit model. Worked poorly, many dead spots for usage. They replaced promptly. Second just about as bad. Replaced promptly. Third similar. Replaced with Pax S90. Works pretty good. Issues. With the Hurit, sent manuals on DVD to another model, not the one they sent, but really not that hard to work out. When calling their Customer Service line, long wait times for help. Many of the issues would have been resolved by providing operators manual.
With the Pax S90, sent nothing. Works differently but we sort of worked out the issues. Came with just a partial roll of paper. Ran out and found out that the paper we had from the Hurit did not fit the Pax, so caught empty handed, quickly purchased new paper from local store so we could provide customer service. 2. Had a refund, but it charged the customer again! Called Customer Service, long wait time on only to find out that the S90 resets refund key in 3 seconds. Not really long enought unless you are poised with the customer's card in the swipe slot. Again might have been resolved via owner's manual not provided. Had a customer phone and order product (we do this rarely) Again, could not configure the S90 to charge. Called the dreaded Customer Service line. Robot required Merchant Account No., finally got a human, who also needed Merchant No. since the Robo device doesn't transfer the number to their computer. How antiquated/out of date/elementary their operating software must be.
Female JR with thick accent told us how to charge a phone order, said she would put us on hold for 1 second, her words exactly! 4 minutes later on hold, I hung up. Called Customer Service again, got Megan who also insisted that she had to have the Mer. No. to transfer me thru to a superviser. She refused over & over so I hung up.
Hours later JR called. Informed me that she had gone out of her way to email instructions (that should have been provided originally) to our email address. Then tried to pat herself on her back as an exemplary employee.
?? Is this not what Customer Service is supposed to do?? Asked for her supervisor, over 12 times, since I wanted to complain about such abysmal service and attitude. She refused, over and over. Eventually she put me on hold again. Over 4 minutes, hung up.
3 hours later, Mark called. Was tech support! Wanted to know if he could resolve the issues. TECH SUPPORT?
Told him that it was Customer Service who needed training/brain washing/help/firing. Said he would pass it on.
They have long hold times, do not know about their own devices and operations, failed to correctly reprogram one of the replacement Hurits 4 times before succeeding. Sent the S90 Pax, crowing about the new Smart Card/Chip swipe feature, only to find out that their software for Smart Cart/Chip cards does not work and may be ready by October 2015, even tho they said it worked March 2015.
HarborTouch is full of slow/poorly trained/irresponsible/chaotic Customer Service people who do not know what they are doing!~
Received stand alone wifi swipe device, Hurit model. Worked poorly, many dead spots for usage. They replaced promptly. Second just about as bad. Replaced promptly. Third similar. Replaced with Pax S90. Works pretty good. Issues. With the Hurit, sent manuals on DVD to another model, not the one they sent, but really not that hard to work out. When calling their Customer Service line, long wait times for help. Many of the issues would have been resolved by providing operators manual.
With the Pax S90, sent nothing. Works differently but we sort of worked out the issues. Came with just a partial roll of paper. Ran out and found out that the paper we had from the Hurit did not fit the Pax, so caught empty handed, quickly purchased new paper from local store so we could provide customer service. 2. Had a refund, but it charged the customer again! Called Customer Service, long wait time on only to find out that the S90 resets refund key in 3 seconds. Not really long enought unless you are poised with the customer's card in the swipe slot. Again might have been resolved via owner's manual not provided. Had a customer phone and order product (we do this rarely) Again, could not configure the S90 to charge. Called the dreaded Customer Service line. Robot required Merchant Account No., finally got a human, who also needed Merchant No. since the Robo device doesn't transfer the number to their computer. How antiquated/out of date/elementary their operating software must be.
Female JR with thick accent told us how to charge a phone order, said she would put us on hold for 1 second, her words exactly! 4 minutes later on hold, I hung up. Called Customer Service again, got Megan who also insisted that she had to have the Mer. No. to transfer me thru to a superviser. She refused over & over so I hung up.
Hours later JR called. Informed me that she had gone out of her way to email instructions (that should have been provided originally) to our email address. Then tried to pat herself on her back as an exemplary employee.
?? Is this not what Customer Service is supposed to do?? Asked for her supervisor, over 12 times, since I wanted to complain about such abysmal service and attitude. She refused, over and over. Eventually she put me on hold again. Over 4 minutes, hung up.
3 hours later, Mark called. Was tech support! Wanted to know if he could resolve the issues. TECH SUPPORT?
Told him that it was Customer Service who needed training/brain washing/help/firing. Said he would pass it on.
They have long hold times, do not know about their own devices and operations, failed to correctly reprogram one of the replacement Hurits 4 times before succeeding. Sent the S90 Pax, crowing about the new Smart Card/Chip swipe feature, only to find out that their software for Smart Cart/Chip cards does not work and may be ready by October 2015, even tho they said it worked March 2015.
Harbor Freight is full of slow/poorly trained/irresponsible/chaotic Customer Service people who do not know what they are doing!~
This company is the biggest scam operation I have ever witnessed. Signed up with these freaks in 2005 and processed with them for years. I thought I cancelled my account in April 0f 2013. At that time, I thought I cancelled the account and requested an RMA to return their equipment in which I did. Having several businesses and thousands of transactions a month, I was unaware that I was still getting charged when we were no longer processing with them. I was unaware at the time that I was required to sign a cancellation form and send it in physically. They continued to charge my account for two years at $38.50 a month plus a $25 fee because they say "the credit card did not go through". Ironically, they charged both fees for 24 months without processing anything during this time. The extra fee is absolutely criminal when clearly the card was never really rejected. After discovering the continued fees, I cancelled my account on April 2015. It took them a week in a half to send me a cancellation request by email after stating it would take no longer than 48 hours and after having to call them several times that week. Keep in mind your monthly fee keeps accruing while you are waiting for them to send you a cancellation request that should take two seconds. I cancelled the account and they continued to charge me the $38.50 and the $25 fee until May 22, 2015. I assumed I was done with this criminal operation until I discovered another charge on May 23rd for $450. They had charged me for the 7 year old Nurit 8320 which is worth exactly $15 that had been returned two years ago. It's very convenient that they somehow lost the RMA when the equipment was returned. I have not been able to find the postage RMA after two years and told them I would send them another Nurit 8320 on the new RMA they created because I can buy one for next to nothing. They will not accept that because the seriel number doesn't match. They should all be in prison.
On 3/29/2012 I completed an application with this company for credit card processing services. It was submitted to Harbor Touch by the company agent (John) and a couple days later the agent told me that the application had a problem and would not be processed. I then decided to stay with my current credit card company. Recently I was alerted by my accountant about a monthly payment of $36 and with further investigation I discovered this was a charge by Harbor Touch. Today 01/26/2015 I contacted the company customer service department and demanded a refund of all payments paid totaling $900. The CSR refused to refund the $900 so I asked for a supervisor. I then spoke with Joel A. who refused to give last name and he also rudely refused a refund saying the application was a contract in force. Mr. Joel A. claimed that a $.01 was processed on the machine which constituted service. This $.01 was not done by my business and likely a test transaction by the agent or Harbor Touch. The company breached the application and did not perform any services to my business. I have also never received any communications from Harbor Touch regarding application/account. I see Harbor Touch has the same standard generic response to all compliants.