I brought my car back 4 times for the same problem and they still didn't fix it. I had a burning smell that blew into the cabin, smoke coming from or around the turbo, and the smell of raw fuel in cold weather. They forgot to bolt parts back in that caused damage to the coolant reservoir that wasn't damaged in the first place. They also forgot to put the splash guard that goes underneath the entire engine and had to order another one.
They first said it was the head gaskets. Then they said it was the oil pan. Then they said it was the power steering pump (which they lied to me and said the pump was mentioned on day one). I have detailed records of everything.
I also had a new fuel filter installed that did not fix the raw fuel smell. I also opted for new brakes, rotors, and timing belt thinking my car would be drivable after the first time. On the phone, they pretended to know what was going on, but the results showed otherwise.
They have been playing guessing games and making mistakes at my own expense. I was ripped off for almost $3000 and have a car sitting in the driveway for over two months without being driven. I don't know anybody that would drive a car with a visual of smoke, smell of raw fuel and missing bolts.
There is much more that I left out but I think I got the point across. I will never ever recommend their services to anybody.
Haldeman Subaru Reviews
I brought my car back 4 times for the same problem and they still didn't fix it. I had a burning smell that blew into the cabin, smoke coming from or around the turbo, and the smell of raw fuel in cold weather. They forgot to bolt parts back in that caused damage to the coolant reservoir that wasn't damaged in the first place. They also forgot to put the splash guard that goes underneath the entire engine and had to order another one.
They first said it was the head gaskets. Then they said it was the oil pan. Then they said it was the power steering pump (which they lied to me and said the pump was mentioned on day one). I have detailed records of everything.
I also had a new fuel filter installed that did not fix the raw fuel smell. I also opted for new brakes, rotors, and timing belt thinking my car would be drivable after the first time. On the phone, they pretended to know what was going on, but the results showed otherwise.
They have been playing guessing games and making mistakes at my own expense. I was ripped off for almost $3000 and have a car sitting in the driveway for over two months without being driven. I don't know anybody that would drive a car with a visual of smoke, smell of raw fuel and missing bolts.
There is much more that I left out but I think I got the point across. I will never ever recommend their services to anybody.