Almost 2 years ago I signed up for a policy for my Mustang and at the time went for historic plates, then after realizing the limitations on the plates, I switched to regular. Fast forward to renewal... The issue was that online, it does not let you modify the plate type and so after verifying that there was no difference in a new quote for the plate type, I increased the amount insured for, payed for everything and thought it was done for another year. Nope. In their infinite wisdom, they want new pictures of the car (they had pics from the previous year) in the middle of winter. Who brings out their classic in the middle of snow? They decided instead to cancel the extra amount and adjust my coverage to the same as the previous year.
In January while I was on vacation, they requested proof of my plate. Since I did not send it in, they sent me a letter stating that they were adjusting the policy to be a normal plate. Then came the almost 100% increase. I sent them a letter to cancel my insurance, they sent me an invoice, repeat, repeat. I call them and they refuse to cancel the policy, invoice, or anything else. Keep in mind, I did not approve the change, they do not have anything proving I agreed to the new amount or that I still wanted their coverage.
So they decide that they will "work with me" and if I send them my declaration page from the other insurance company, they will cancel to that date.How about canceling back to when I asked? How about giving me the option as to if I want to continue with your coverage once the rate changes? I told them I will send them the declaration page if they send me a copy of my approval of the change in coverage or premium. They hung up.
Hagerty Insurance Agency, LLC Reviews
Almost 2 years ago I signed up for a policy for my Mustang and at the time went for historic plates, then after realizing the limitations on the plates, I switched to regular. Fast forward to renewal... The issue was that online, it does not let you modify the plate type and so after verifying that there was no difference in a new quote for the plate type, I increased the amount insured for, payed for everything and thought it was done for another year. Nope. In their infinite wisdom, they want new pictures of the car (they had pics from the previous year) in the middle of winter. Who brings out their classic in the middle of snow? They decided instead to cancel the extra amount and adjust my coverage to the same as the previous year.
In January while I was on vacation, they requested proof of my plate. Since I did not send it in, they sent me a letter stating that they were adjusting the policy to be a normal plate. Then came the almost 100% increase. I sent them a letter to cancel my insurance, they sent me an invoice, repeat, repeat. I call them and they refuse to cancel the policy, invoice, or anything else. Keep in mind, I did not approve the change, they do not have anything proving I agreed to the new amount or that I still wanted their coverage.
So they decide that they will "work with me" and if I send them my declaration page from the other insurance company, they will cancel to that date.How about canceling back to when I asked? How about giving me the option as to if I want to continue with your coverage once the rate changes? I told them I will send them the declaration page if they send me a copy of my approval of the change in coverage or premium. They hung up.