Gunbroker.com says its auctions are legal and binding agreements, However they don't enforce them. They take sides on issues and allow slanderous feedback and wont remove it!
I had specific terms on my auction. The buyer, bought the auction, and refused to honor the terms of the auction, and gave me bad feedback. Customer refused to follow manufacutre warantee procedures, which is not my problem. I sell gun parts, and have strict policies of no returns, for liability and safety reasons. Manufactures prefer handling issue directly with customer, and the product I sold had a lifetime warantee.
I honored the terms of the contract. IF the buyer doesnt like the terms of the agreement/ contract, then he shouldnt buy the product. Gunbroker shouldn't allow him to leave negative feedback and slander me and the manufacture, when he blatently violated the terms of the agreement/contract.
I have several other issues with gunbroker as well. They allow illegal transactions on their website. They say its not their responsibility, but if they were auctioning off alcohol to minors, they would be shut down,( or would they) so why is it legal for them to auction off illegal gun parts that are restricted?
Gunbroker should block illegal bids, but they don't. I feel they have a responsibility to try and prevent illegal bidding, butthey dont in my opinion, certainly not enough.
Gunbroker seems to be focused on getting commision, even if the transaction is illegal, and makes it very difficult fro seller to get refunds onillegal tranasactions and force sellers to wait 4 days. I am buisy, If I have to wait 4 days, I forget,a nd I think thatis what they want.
The only reason I use gunbroekr.com is because I need them. I ahve tried to get them to reconsider their policies to no avail. I ahve reported them to the authorities to no avail. i think Public shame is the best way to deal with them.
The last school shooting in Sandy Hook, I think used some items that were bought online, legally, but I think it would be wise for gunbroekr to ensure all their auctionsare legal. I pray for the Families affected by that senseless tragedy! God Bless them all!
I have the same argument as another complainant. I also was required to give a credit card number. I was also charged, but i don't see how this credit card number could be used to verify anything. I tried to sell some products on the website, but had to fill out a questionaire on my personal credit first. I asnwered the questions, but the Gunbroker site kept telling me I was wrong. The questions detailed, how much i was paying for a car payment, or the balance of my home loan. I was pretty sure I answered the questions correctly, but the cite said no. Problem is, I don't know which questions I did not asnwer correctly, and no way to ask.
I sent an email to customer service, and they told me that I could send two forms of I.D. to them. when the police pull me over, or when I buy a gun, I only need my driver's licence. What other form of ID do I need to send, and why? Why wasn't the $1.00 charge on my credit card enough to verify my exsistence? You won't get the answer from ginbroker Customer Service. I have dealt with them before, and all you get are open ended questions in response.
Seller left neg feedback and refused to ship item because I wouldn't pay twice. Claimed I failed to send enough to cover sales tax. My original payment was more than 7% (NE sales tax amount) over the sales price on the invoice the seller provided. The original invoice did not show how much of what I paid OVER the sales price was for shipping and handling or how much was for taxes. Invoice was for $119.99 from customer. I paid in full. I received a 2nd invoice for more than $128.00 after they already received $119.99, not an invoice for $8 additional dollars. I asked for a refund. Seller stated they would refund. Today I received my postal money order, torn apart in the mail. I doubt I can cash it in now. I have copies of all emails.
Then Gunbroker removed my negative feedback for this seller. I guess they pay enough for Gunbroker to allow this type of client. How is it my responsibility to double check a seller's invoice to make sure they charge sales tax. Especially when the amount they provide in their invoice more than covered the 7% NE sales tax. There is no way I could itemize their invoice based on the info they provided. They screwed up. Gunbroker is screwing up by allowing honest buyers to get screwed. They didn't send the item at the price THEY told me to pay. They did not refund my money. That's theft.
Gunbroker lets any who'll pay them steal money from honest people.
Pathetic
Also Google Gerbig militaria, in trouble with ATF for selling guns to felons. Just the people Gunbroker should promote.
This auction offers aupport in the event a seller or buyer is deceptive and/or fradulant. Specifically they offer to protect buyers with a $400 fraud protection (Minus a $100 deductible).
After being defrauded by a seller Gunbroker did nothing to sanction the seller even though Gunbroker told the seller to accept the retuern of the item refund my money. When I jumped through their hoops and filed a Fraud Claim Gunbroker has ignored my claim and will not return my e-mails.
Bottom line is. (7% of the sellers are honest but when it comes to the bad apples Gunbroker hides in the shadows!
I sell gun parts for a living online. Some of my products are restricted in some States, so I do not ship those items to States that have restrictions because that would be illegal. Obviously!
If you list an item for sale on gunbroker.com, you have no control of who buys it. You can't prevent people from illegally bidding on your item. I believe that is gunbroker.com's responsibility.
As a seller, you can only block bidders after they bid, you have no way of blocking out illegal bid attempts! gunbroker should implement the software to fix that problem.
Example : If gunbroker.com auctioned alcohol,( they don' auction alcohol) would they be rsponsible to make sure that the alcohol was only sold to adults old enough(21), or could they just let anyone by alcohol on auction?
This report is going to be a series of questions for gunbroker.com, so they can respond to my questions, and answer publically, and be held accountable for their policies, procedures, and business practices. It will also give gunbroker.com an opportunity to explain their customer support policies and procedures.
Why does gunbroker charge auction fees on transactions that are reported as illegal? Why dont they have software that prevents illegal bidding/transactions in the first place? Why aren't the auction fees refunded on illegal transactions?
How is it legal to profit from an illegal transaction?
How much money in auction fees has gunbroker collected in illegal transactions? Will those fees be refunded?
Why doesn't gunbroker.com attempt to prevent illegal transactions with software that would block people from bidding on products that is illegal to be shipped to their location? Online distributors do that in the firearms industry, why doesnt gunbroker?
Why doesn't gunbroker have customer support contact information, such as email address, and phone numbers available for its memebers?
Why does gunbroker.com ignore issues reported to them?
Why doesn't gunbroker.com give the name of the person in customer support, that is handling your support isssue? even when requested?
Why doesn't gunbroker.com give out customer support contact information when requested? Why are those requests ignored?
Is it gunbroker.com's policy to avoid direct contact, via email, or phone with customers requesting customer support?
Doesn't gunbroker have a moral and legal responsibility to protect its sellers from buyers who attempt illegal transactions? Or from people making illegal sales?
Example, If I list my products for sale on gunbroker.com and 10 people decided to buy them illegally, I cant stop them!I can't prevent that as a seller, only gunbroker can control the auction like that! Those transactions would be posted on the internent, even though I never completed the transactions and reported those transaction attempts to gunbroker as illegal transactions. That policy could destroy my business, and make people think I operate illegally, which I do not. Those transactions should of been prevented from happening in the first place, by gunbroker.com in my opinion! Its slander and liable in my opinion for gunbroker.com to post ended auctions that were illegal online, that the selller did not complete the transaction and reported it. There is no way for the seller to protect his reputation or prevent illegal transactions, other than to stop using gunbroker.com, which is in fact, what I did!
If gunbroker.com auctioned off alcohol, would they be responsible to make sure those transactions were legal? IF so, why not on High capacity magazines, guns, and ammunition?
I reported gunbroker.com to the federal authorities! I am a life member of the NRA! I dont like the new gun laws that take the rights and freedoms away of law abiding citizens. Ben Franklin basically said any nation who gives up liberty for freedom, doesnt deserves neither freedom or security. I agree with that! With that said, I do make every effort to obey the laws in my everyday life and in my business. I feel gunbroker needs to be held accountable, both in public and in criminal court, on their policies and procedures. Some of which I believe to be illegal and highly un-ethical in my opinion.
I would like to thank the Rip off report, for not deleting my other ripoff report, even after I requested them to delete it. Gunbroker.com responded to my first rip off report via a phone call and they told me that my report hurt my business and we should move forward. When I asked him about Why gunbroker.com charges auction fees on auctions that are reported as illegal, he responded by saying" If we did that , then everyone would report all auctions as illegal transactions to avoid paying auction fees" That is not an exact quote, but does represent what he said. I think that answer is absurd! At that time, I had over 350 active auctions on gunbroker, and I felt intimidated and pressured to try and get my rip off report removed. Gunbroker did not tell me to directly get it removed. I told them I couldnt get it removed, and the gunbroker, rep said he thought I could,so it is obvious that was on his mind, at the very least. How else would he know that, if he didnt previously think about it? He mentioned my feedback, and seemed to use that to get me to remove or delete my rip off report. He didnt directly say, delete the rip of report,and I will remove all your negative feedback, he isnt that stupid.
After my last rip off report, gunbroker.com called me on the phone as I stated above, and gave me contact information, and he asked me to contact him anytime I had Issues. I did that, and he never responded to my emails.
I had another issue with gunbroker. I made a mistake and I listed an item I needed to get $379 for, for 1-penny accidentally, and that item sold for far less than $379. Auctions are legally binding agreements, so I contacted the buyer, and told him the auction was an accident and I asked him to let me out of the auction, and he agreed too. I cancelled the order on the gunbroker checkout system, and created a support issue and asked for a refund on my auction fee and I explained to gunbroker that my listing was an accident. Gunbroker.com refused to credit my auction fee and pointed to their rule! I feel they are hypocrits! IF gunbroker.com accidentally forgot to charge listing fees for a couple million transactions, would they let that go, or would they charge it to the members? People make mistkakes, and legal transactions are not governed by gunbroker, that I am aware of, espcecially when both parties agree to change the agreement. Gunbroker has no legal right to deny them from changing a legal transaction, that I am aware of. Gunbroker, could easily see, that I dont list penny auctions,and can easily see it was an accident. The buyer realized it was an accident too, and he agreed to let me out of the auction. Gunbroker could of contacted the buyer too, and use taht information in a response tomy support issue and request fora refund on my listing fee, but they didn't. All they do is refer to rules, and policies, and change the satus of the support isue to "Issue resolved"
I believe gunbroker.com's customer support, to be the worst I have ever encountered.
I also believe some of gunbrokers policies and provedures to be illegal and criminal. That is my opinion, and I have reported gunbroker.com to the authorities.
These are some of my opinions based on my experience selling products on gunbroker.com
I no longer sell my products on gunbroker.com based on how they handle customer support issues!
GunBroker.com, LLC Reviews
Gunbroker.com says its auctions are legal and binding agreements, However they don't enforce them. They take sides on issues and allow slanderous feedback and wont remove it!
I had specific terms on my auction. The buyer, bought the auction, and refused to honor the terms of the auction, and gave me bad feedback. Customer refused to follow manufacutre warantee procedures, which is not my problem. I sell gun parts, and have strict policies of no returns, for liability and safety reasons. Manufactures prefer handling issue directly with customer, and the product I sold had a lifetime warantee.
I honored the terms of the contract. IF the buyer doesnt like the terms of the agreement/ contract, then he shouldnt buy the product. Gunbroker shouldn't allow him to leave negative feedback and slander me and the manufacture, when he blatently violated the terms of the agreement/contract.
I have several other issues with gunbroker as well. They allow illegal transactions on their website. They say its not their responsibility, but if they were auctioning off alcohol to minors, they would be shut down,( or would they) so why is it legal for them to auction off illegal gun parts that are restricted?
Gunbroker should block illegal bids, but they don't. I feel they have a responsibility to try and prevent illegal bidding, butthey dont in my opinion, certainly not enough.
Gunbroker seems to be focused on getting commision, even if the transaction is illegal, and makes it very difficult fro seller to get refunds onillegal tranasactions and force sellers to wait 4 days. I am buisy, If I have to wait 4 days, I forget,a nd I think thatis what they want.
The only reason I use gunbroekr.com is because I need them. I ahve tried to get them to reconsider their policies to no avail. I ahve reported them to the authorities to no avail. i think Public shame is the best way to deal with them.
The last school shooting in Sandy Hook, I think used some items that were bought online, legally, but I think it would be wise for gunbroekr to ensure all their auctionsare legal. I pray for the Families affected by that senseless tragedy! God Bless them all!
I have the same argument as another complainant. I also was required to give a credit card number. I was also charged, but i don't see how this credit card number could be used to verify anything. I tried to sell some products on the website, but had to fill out a questionaire on my personal credit first. I asnwered the questions, but the Gunbroker site kept telling me I was wrong. The questions detailed, how much i was paying for a car payment, or the balance of my home loan. I was pretty sure I answered the questions correctly, but the cite said no. Problem is, I don't know which questions I did not asnwer correctly, and no way to ask.
I sent an email to customer service, and they told me that I could send two forms of I.D. to them. when the police pull me over, or when I buy a gun, I only need my driver's licence. What other form of ID do I need to send, and why? Why wasn't the $1.00 charge on my credit card enough to verify my exsistence? You won't get the answer from ginbroker Customer Service. I have dealt with them before, and all you get are open ended questions in response.
Auction # 432456211 - seller Gerbig militaria
Seller left neg feedback and refused to ship item because I wouldn't pay twice. Claimed I failed to send enough to cover sales tax. My original payment was more than 7% (NE sales tax amount) over the sales price on the invoice the seller provided. The original invoice did not show how much of what I paid OVER the sales price was for shipping and handling or how much was for taxes. Invoice was for $119.99 from customer. I paid in full. I received a 2nd invoice for more than $128.00 after they already received $119.99, not an invoice for $8 additional dollars. I asked for a refund. Seller stated they would refund. Today I received my postal money order, torn apart in the mail. I doubt I can cash it in now. I have copies of all emails.
Then Gunbroker removed my negative feedback for this seller. I guess they pay enough for Gunbroker to allow this type of client. How is it my responsibility to double check a seller's invoice to make sure they charge sales tax. Especially when the amount they provide in their invoice more than covered the 7% NE sales tax. There is no way I could itemize their invoice based on the info they provided. They screwed up. Gunbroker is screwing up by allowing honest buyers to get screwed. They didn't send the item at the price THEY told me to pay. They did not refund my money. That's theft.
Gunbroker lets any who'll pay them steal money from honest people.
Pathetic
Also Google Gerbig militaria, in trouble with ATF for selling guns to felons. Just the people Gunbroker should promote.
This auction offers aupport in the event a seller or buyer is deceptive and/or fradulant. Specifically they offer to protect buyers with a $400 fraud protection (Minus a $100 deductible).
After being defrauded by a seller Gunbroker did nothing to sanction the seller even though Gunbroker told the seller to accept the retuern of the item refund my money. When I jumped through their hoops and filed a Fraud Claim Gunbroker has ignored my claim and will not return my e-mails.
Bottom line is. (7% of the sellers are honest but when it comes to the bad apples Gunbroker hides in the shadows!
I sell gun parts for a living online. Some of my products are restricted in some States, so I do not ship those items to States that have restrictions because that would be illegal. Obviously!
If you list an item for sale on gunbroker.com, you have no control of who buys it. You can't prevent people from illegally bidding on your item. I believe that is gunbroker.com's responsibility.
As a seller, you can only block bidders after they bid, you have no way of blocking out illegal bid attempts! gunbroker should implement the software to fix that problem.
Example : If gunbroker.com auctioned alcohol,( they don' auction alcohol) would they be rsponsible to make sure that the alcohol was only sold to adults old enough(21), or could they just let anyone by alcohol on auction?
This report is going to be a series of questions for gunbroker.com, so they can respond to my questions, and answer publically, and be held accountable for their policies, procedures, and business practices. It will also give gunbroker.com an opportunity to explain their customer support policies and procedures.
Why does gunbroker charge auction fees on transactions that are reported as illegal? Why dont they have software that prevents illegal bidding/transactions in the first place? Why aren't the auction fees refunded on illegal transactions?
How is it legal to profit from an illegal transaction?
How much money in auction fees has gunbroker collected in illegal transactions? Will those fees be refunded?
Why doesn't gunbroker.com attempt to prevent illegal transactions with software that would block people from bidding on products that is illegal to be shipped to their location? Online distributors do that in the firearms industry, why doesnt gunbroker?
Why doesn't gunbroker have customer support contact information, such as email address, and phone numbers available for its memebers?
Why does gunbroker.com ignore issues reported to them?
Why doesn't gunbroker.com give the name of the person in customer support, that is handling your support isssue? even when requested?
Why doesn't gunbroker.com give out customer support contact information when requested? Why are those requests ignored?
Is it gunbroker.com's policy to avoid direct contact, via email, or phone with customers requesting customer support?
Doesn't gunbroker have a moral and legal responsibility to protect its sellers from buyers who attempt illegal transactions? Or from people making illegal sales?
Example, If I list my products for sale on gunbroker.com and 10 people decided to buy them illegally, I cant stop them!I can't prevent that as a seller, only gunbroker can control the auction like that! Those transactions would be posted on the internent, even though I never completed the transactions and reported those transaction attempts to gunbroker as illegal transactions. That policy could destroy my business, and make people think I operate illegally, which I do not. Those transactions should of been prevented from happening in the first place, by gunbroker.com in my opinion! Its slander and liable in my opinion for gunbroker.com to post ended auctions that were illegal online, that the selller did not complete the transaction and reported it. There is no way for the seller to protect his reputation or prevent illegal transactions, other than to stop using gunbroker.com, which is in fact, what I did!
If gunbroker.com auctioned off alcohol, would they be responsible to make sure those transactions were legal? IF so, why not on High capacity magazines, guns, and ammunition?
I reported gunbroker.com to the federal authorities! I am a life member of the NRA! I dont like the new gun laws that take the rights and freedoms away of law abiding citizens. Ben Franklin basically said any nation who gives up liberty for freedom, doesnt deserves neither freedom or security. I agree with that! With that said, I do make every effort to obey the laws in my everyday life and in my business. I feel gunbroker needs to be held accountable, both in public and in criminal court, on their policies and procedures. Some of which I believe to be illegal and highly un-ethical in my opinion.
I would like to thank the Rip off report, for not deleting my other ripoff report, even after I requested them to delete it. Gunbroker.com responded to my first rip off report via a phone call and they told me that my report hurt my business and we should move forward. When I asked him about Why gunbroker.com charges auction fees on auctions that are reported as illegal, he responded by saying" If we did that , then everyone would report all auctions as illegal transactions to avoid paying auction fees" That is not an exact quote, but does represent what he said. I think that answer is absurd! At that time, I had over 350 active auctions on gunbroker, and I felt intimidated and pressured to try and get my rip off report removed. Gunbroker did not tell me to directly get it removed. I told them I couldnt get it removed, and the gunbroker, rep said he thought I could,so it is obvious that was on his mind, at the very least. How else would he know that, if he didnt previously think about it? He mentioned my feedback, and seemed to use that to get me to remove or delete my rip off report. He didnt directly say, delete the rip of report,and I will remove all your negative feedback, he isnt that stupid.
After my last rip off report, gunbroker.com called me on the phone as I stated above, and gave me contact information, and he asked me to contact him anytime I had Issues. I did that, and he never responded to my emails.
I had another issue with gunbroker. I made a mistake and I listed an item I needed to get $379 for, for 1-penny accidentally, and that item sold for far less than $379. Auctions are legally binding agreements, so I contacted the buyer, and told him the auction was an accident and I asked him to let me out of the auction, and he agreed too. I cancelled the order on the gunbroker checkout system, and created a support issue and asked for a refund on my auction fee and I explained to gunbroker that my listing was an accident. Gunbroker.com refused to credit my auction fee and pointed to their rule! I feel they are hypocrits! IF gunbroker.com accidentally forgot to charge listing fees for a couple million transactions, would they let that go, or would they charge it to the members? People make mistkakes, and legal transactions are not governed by gunbroker, that I am aware of, espcecially when both parties agree to change the agreement. Gunbroker has no legal right to deny them from changing a legal transaction, that I am aware of. Gunbroker, could easily see, that I dont list penny auctions,and can easily see it was an accident. The buyer realized it was an accident too, and he agreed to let me out of the auction. Gunbroker could of contacted the buyer too, and use taht information in a response tomy support issue and request fora refund on my listing fee, but they didn't. All they do is refer to rules, and policies, and change the satus of the support isue to "Issue resolved"
I believe gunbroker.com's customer support, to be the worst I have ever encountered.
I also believe some of gunbrokers policies and provedures to be illegal and criminal. That is my opinion, and I have reported gunbroker.com to the authorities.
These are some of my opinions based on my experience selling products on gunbroker.com
I no longer sell my products on gunbroker.com based on how they handle customer support issues!