I recently attempted to utilize my account with Gunbroker.com which I have had for at least seven years. The website required that I update my contact address and billing information for a fee of $1.00 which I paid via credit card. Their automated database then informed me that my identity could not be confirmed and that an additional $2.00 fee was required to accomplish this. Once again I paid this fee with my credit card. Their database system then informed that it still could not validate my identity. I contacted their supposed "customer service and/or support" department and was informed (in a very rude manner) that they could not establish my identity and that they would require an additional $2.00 fee for each automated attempt with no other attempt at resolution of the issue being offered. I informed them that if their automated systems are deficient it should not be the fault of the customer and that I wished my account to be closed.This process transpired over the period of a week.
I find their customer service to be apathetic and unresponsive to their customers and their fees for account management to be nothing more than a means to generate profit. I recommend not selling or purchasing items through Gunbroker.com as an on-line auction house. At least not until there is a positive customer service philosophy paradigm shift.
I have been a very happy seller and ocasonsl buyer on GunBroker for over eight years. I mainly sell old stock inventory from my closed gun shop. My feedback is an A+ with 1456 feedbacks. June 9, 2014 a GunBroker email informed me that they have temperairly closed my account for a complaint from a customer that I had been tring to contact for an over sold item. The buyers GunBroker listed phone number was disconnected and the address did not match the return address on the buyers letter that I received. I emailed the buyer and requested the correct address to send a refund check. I was given a third address and sent the refund 6/19/2014. It is now July 4, 2014 and GunBroker "Customer Service" has not reopened my acount despite an email from the buyer reporting that the refund check was received. I have found that it is impossible to comucate with GunBroker. I had 90 items listed, some with bids when they "temporairly" closed my account. I am a 67 year old US Army Veteran living on social security. THe money from the GunBroker account was very much needed. I will be forced to use another auction sight to list my many items for sale. It will mean hundreds of new photographs and discriptions for the new auction sight. For the new seller I would recommend an on line auction sight that has Real Customer Service, not GunBroker.Com!
Prior to purchasing a gun on Gunbroker.com I emailed the seller with questions about the condition of the gun. Seller replied that condition was ""fine"" in both areas of concern. I saved the email correspondence.
I purchased the gun and since it was an interstate transaction it had to go through a Federal Firearms Licensee. I received and email from my Federal Firearma licensee that when he received the gun and unpacked and checked to see if the gun was loaded a broken piece fell out. I emailed back and asked it the packaging was damaged and the FFL replied no, it was undamaged.
When I went to pick up the gun the two misrepresented condition issues were apparent. The wood stock was cracked in two palces and the bore of one barrel was pitted badly. These were the two issues I had asked specifically about. My FFL verified this and signed a copy of his email to me.
I contacted the seller, Urban Essentials, and he replied that the gun was in good shape and not broken when it left his shop. He told me to file a claim with the Postal Service. The gun was not damged by the PO, the packaging was undamaged. The part that was broken was an internal part. The bore pitting and cracks in the stock were also old damage.
I contacted Gunbroker support and was told to ship the gun back to the seller who refused the shipment. I then filed a fraud claim with Gunbroker as they claim to have buyer protection. I sumbited my email correspondence with Urban Essentials, the seller, and my email correspondence with my FFL to Gunbroker.
They said since the broken part was small and inexpensive they would do nothing. They ignore the fact that the gun would need to be completely disassembled to replace the broken part. This would entail a number of hours from a gunsmith which would be costly. They ignored the seller's misrepresentation of the condition of the stock and bore. The replacement cost of these would exceed the value of the gun.
They do not answer any further contact from me. How can anyone have confidence buying a gun on Gunbroker.com if they allow sellers to lie about gun condition and get away with it.
Gunbroker.com Reviews
I recently attempted to utilize my account with Gunbroker.com which I have had for at least seven years. The website required that I update my contact address and billing information for a fee of $1.00 which I paid via credit card. Their automated database then informed me that my identity could not be confirmed and that an additional $2.00 fee was required to accomplish this. Once again I paid this fee with my credit card. Their database system then informed that it still could not validate my identity. I contacted their supposed "customer service and/or support" department and was informed (in a very rude manner) that they could not establish my identity and that they would require an additional $2.00 fee for each automated attempt with no other attempt at resolution of the issue being offered. I informed them that if their automated systems are deficient it should not be the fault of the customer and that I wished my account to be closed.This process transpired over the period of a week.
I find their customer service to be apathetic and unresponsive to their customers and their fees for account management to be nothing more than a means to generate profit. I recommend not selling or purchasing items through Gunbroker.com as an on-line auction house. At least not until there is a positive customer service philosophy paradigm shift.
Gunbrokers.com
They are the worst and best to get them out of business!!
I have been a very happy seller and ocasonsl buyer on GunBroker for over eight years. I mainly sell old stock inventory from my closed gun shop. My feedback is an A+ with 1456 feedbacks. June 9, 2014 a GunBroker email informed me that they have temperairly closed my account for a complaint from a customer that I had been tring to contact for an over sold item. The buyers GunBroker listed phone number was disconnected and the address did not match the return address on the buyers letter that I received. I emailed the buyer and requested the correct address to send a refund check. I was given a third address and sent the refund 6/19/2014. It is now July 4, 2014 and GunBroker "Customer Service" has not reopened my acount despite an email from the buyer reporting that the refund check was received. I have found that it is impossible to comucate with GunBroker. I had 90 items listed, some with bids when they "temporairly" closed my account. I am a 67 year old US Army Veteran living on social security. THe money from the GunBroker account was very much needed. I will be forced to use another auction sight to list my many items for sale. It will mean hundreds of new photographs and discriptions for the new auction sight. For the new seller I would recommend an on line auction sight that has Real Customer Service, not GunBroker.Com!
Tony B
Richmond Hill, Ga.
Prior to purchasing a gun on Gunbroker.com I emailed the seller with questions about the condition of the gun. Seller replied that condition was ""fine"" in both areas of concern. I saved the email correspondence.
I purchased the gun and since it was an interstate transaction it had to go through a Federal Firearms Licensee. I received and email from my Federal Firearma licensee that when he received the gun and unpacked and checked to see if the gun was loaded a broken piece fell out. I emailed back and asked it the packaging was damaged and the FFL replied no, it was undamaged.
When I went to pick up the gun the two misrepresented condition issues were apparent. The wood stock was cracked in two palces and the bore of one barrel was pitted badly. These were the two issues I had asked specifically about. My FFL verified this and signed a copy of his email to me.
I contacted the seller, Urban Essentials, and he replied that the gun was in good shape and not broken when it left his shop. He told me to file a claim with the Postal Service. The gun was not damged by the PO, the packaging was undamaged. The part that was broken was an internal part. The bore pitting and cracks in the stock were also old damage.
I contacted Gunbroker support and was told to ship the gun back to the seller who refused the shipment. I then filed a fraud claim with Gunbroker as they claim to have buyer protection. I sumbited my email correspondence with Urban Essentials, the seller, and my email correspondence with my FFL to Gunbroker.
They said since the broken part was small and inexpensive they would do nothing. They ignore the fact that the gun would need to be completely disassembled to replace the broken part. This would entail a number of hours from a gunsmith which would be costly. They ignored the seller's misrepresentation of the condition of the stock and bore. The replacement cost of these would exceed the value of the gun.
They do not answer any further contact from me. How can anyone have confidence buying a gun on Gunbroker.com if they allow sellers to lie about gun condition and get away with it.