Last Friday a rep from Green Mountain Energy came to my 70 y/o Mothers home. He proceeded to tell her that she would have to sign up for service with them since her current provider would no longer be servicing her area and the meter on her home would no longer work. If she didn't sign up for service with him that day she ran a risk of service interruption and since she is on oxygen and must have power for her machine she went ahead and signed up for their service.
Later that day, after speaking to my brother, she called Green Mountain and canceled the switch. The rep there told her that it had not been processed in the system yet and she noted the account that she wanted to cancel.
While on the phone she spotted the rep still in the neighborhood and waved him down to tell him that she felt like she had been taken and was canceling the service. He went ahead and sent it though anyways, even went so far as to remind her that they had prayed about it while he was there visiting her her. She called her current company as well as the area provider and advised them of what had happened and while on the phone with her current provider they saw the order process through from Green Mountain for the switch. Her service ended up being switched for about 4 days before she was able to talk to someone at her original provider who was able to switch her back same day but in order to do that she had to change the policy into her name when it has been in my fathers name for the last 30 some odd years and sign up for a contract when she had not been on one previously.
Green Mountain has some shady people working for them to be able to come into an elderly woman's home and flat out lie and confuse her into signing up for a product she would never have signed up for in the first place and then to be able to act like they are a Christian and pray with her about it. Despicable! Shame on you Green Mountain and your reps!
I sign up for two year with green moutain and my bill was always 10.25 cents a kwh but now they change it to 23.45cent a kwh i caaled them and ask why and to cancel bc i never agree to that and the on,y lady that works there said well we are loosing money to keep your power on so we have the right to change the amount anytime to say in business. i said hell no you need to let me know and i have a agreement sign, she said sorry you cN cancel bc you are mean and upset so if you dont pay $500 on top of the bil we will send someone over and cut you off, i flip out called coned and they took over my acvt but green mountain block them and im still getting charged 23.45 cents but coned is charging me normal commerical rate and i have two enegry supplyer.. My normal bill goes no more higherthen $250 in the summer my bill is now $900, Please someone Help I cant Afford to be shut off its a Animal Clinic that need power to help save the lives of people pets..
Green Mountain Energy Company Reviews
Last Friday a rep from Green Mountain Energy came to my 70 y/o Mothers home. He proceeded to tell her that she would have to sign up for service with them since her current provider would no longer be servicing her area and the meter on her home would no longer work. If she didn't sign up for service with him that day she ran a risk of service interruption and since she is on oxygen and must have power for her machine she went ahead and signed up for their service.
Later that day, after speaking to my brother, she called Green Mountain and canceled the switch. The rep there told her that it had not been processed in the system yet and she noted the account that she wanted to cancel.
While on the phone she spotted the rep still in the neighborhood and waved him down to tell him that she felt like she had been taken and was canceling the service. He went ahead and sent it though anyways, even went so far as to remind her that they had prayed about it while he was there visiting her her. She called her current company as well as the area provider and advised them of what had happened and while on the phone with her current provider they saw the order process through from Green Mountain for the switch. Her service ended up being switched for about 4 days before she was able to talk to someone at her original provider who was able to switch her back same day but in order to do that she had to change the policy into her name when it has been in my fathers name for the last 30 some odd years and sign up for a contract when she had not been on one previously.
Green Mountain has some shady people working for them to be able to come into an elderly woman's home and flat out lie and confuse her into signing up for a product she would never have signed up for in the first place and then to be able to act like they are a Christian and pray with her about it. Despicable! Shame on you Green Mountain and your reps!
I sign up for two year with green moutain and my bill was always 10.25 cents a kwh but now they change it to 23.45cent a kwh i caaled them and ask why and to cancel bc i never agree to that and the on,y lady that works there said well we are loosing money to keep your power on so we have the right to change the amount anytime to say in business. i said hell no you need to let me know and i have a agreement sign, she said sorry you cN cancel bc you are mean and upset so if you dont pay $500 on top of the bil we will send someone over and cut you off, i flip out called coned and they took over my acvt but green mountain block them and im still getting charged 23.45 cents but coned is charging me normal commerical rate and i have two enegry supplyer.. My normal bill goes no more higherthen $250 in the summer my bill is now $900, Please someone Help I cant Afford to be shut off its a Animal Clinic that need power to help save the lives of people pets..