On September 4, 2014, the day that our move was scheduled to be packed and loaded, the movers arrived close to 1 hour late. However, they did contact us to advise us. The packing began promptly and furniture was wrapped first. There were inconsistencies in the items that had doors/drawers taped and secured before they were wrapped and those that didn’t. We had damage to several items-one specifically where the door had been snapped off at the hinges.
Most of this furniture was purchased in February 2014 and no longer looks or feels new. Our baby’s crib was dismantled and packed with the front wooden rail apparently packed against the spring or something metal. As we re-built it, we realized the entire front of his crib has over a dozen gouges deep into the wood and looks horrible—this crib was purchased brand-new for him in April 2014.
The professionalism of some of the packers was in question too. There was a time when the mover, contracted from the LA area, stopped and exclaimed that everything was not going to fit on the truck. He looked at one of us, who was in the room witnessing this conversation, and stated “You just have A LOT of stuff ma’am; A LOT”.
This did not make us feel good at all—by this time it was already late afternoon, there was still much to pack, and Abe had already come out and did an excellent job of estimating the cubic footage of our belongings. The GPS supervisor did do his job though and responded, “Well, we have to TRY” and that was appreciated.
Much time was wasted and a trip to storage was taken by us and two of the movers just to verify the amount of things that were there. Again, this was something that Abe had already done on a previous day and was not required at the time in question.
Not only did this push the move much later in the day but definitely illustrated the thought that perhaps Abe didn’t know how to estimate cubic space. To clarify, Abe was pretty darn close in the end. To be on the spot and feel that we needed to justify that we have lived full lives and have accumulated things and that we have a new baby that added much more “stuff” did not feel good and did not instill a feel of professionalism at all.
I also understand that the gentleman that was hired from the LA area was not a direct employee of GPS. He is a contractor that GPS hires to help their movers when outside their home base in San Diego. This gentleman brought most of his family, wife and two sons, one son that was under the age of 16 and should not have been working a professional contracted job. Not only did this factor into an unsatisfactory packing job, but it slowed down the entire process. To have to listen to him yell at his sons throughout the day and as it got late in the day he continued to threaten his older son to “keep moving or I’m not paying you” continued to make us feel that at this point they were just throwing things together and did not make us feel as confident in the professional company that we hired.
In general, the feeling that we have about GPS at this point is that MUCH more care could have been taken. GPS didn’t care about our household belongings or pack the majority of them professionally at all. So many boxes were packed with a deliberate lack of care that we have to question how anyone, much less a “professional” mover, would expect the items inside to arrive undamaged. Boxes of obviously fragile items were thrown together with no packing materials. One box, that we packed ourselves and labeled “fragile”, arrived with a huge gouge out of the box.
A specific example of either blatant disregard for delicate items or ignorance (either one is unacceptable by a professional moving company) was our record player. Placed on the bottom of a large box with a heavy foot massager placed directly on top of it and then more items piled on top, the record player arrived crushed with the needle snapped off, case crushed, arm bent. A hookah that was purchased on a military deployment overseas was wedged on the side of a large box, again no packing materials, and with other heavy items tossed in to make sure that it arrived damaged.
Our media center, that was brand new, arrived with damaged corners across the three piece item. The shelves were damaged on the corners, where it was plain to see by the damage that they had been dropped. Hardware was another issue, we went to add our shelves back into our media center, we unwrapped a taped packet of pegs and found about 50 metal pegs shoved into and around a small light bulb that of course was not just broken but ground into glass bits. We could not touch the pegs without getting ground glass on our hands.
What about the two items that were inherited? One of which was the only item owned from a deceased grandfather---again packed carelessly and arrived in pieces? It’s not that these items were especially precious in terms of monetary value and they certainly were not any more fragile than other items that arrived intact it was just that they were packed by representatives of GPS who did not care at all and who knew that there would be no repercussions to them.
That is hugely insulting and infuriating as a client—we have moved across the country several times between us and so we understand that breakage is a part of the moving process. To have items packed with blatant disregard to our belongings, it’s as if there was an intent to break items. Regardless of our decision to purchase additional insurance we did not anticipate GPS to intentionally show disregard for doing their job.
The movers that delivered our items here on the Georgia end were great; they were apologetic about the broken items and did their best to place boxes in the correct rooms and area which was difficult as about 75% of the boxes were not labeled.
We also want to mention the fact that we also feel it unprofessional that when trying to schedule a delivery date for our items to be removed from storage and sent to us here in Georgia we were told several times that we should be receiving a call back by the end of the day or that we would be contacted with a status update and then the promised time would come and go. We understand that Monica was in the office by herself and she certainly seemed apologetic when we did speak to her. It also took one week for an e-mail response to our request for a claim form to be sent to us—overall; once GPS had our business and our belongings we did not feel like our satisfaction was a priority at all.
Terrible job of packing and caring for everything we owned and even worse customer service--after submitting our claim we were told that it would take 14-60 days. It's now at day 50 and we are still waiting for resolution, an apology, anything.
GPS Moving Inc Reviews
On September 4, 2014, the day that our move was scheduled to be packed and loaded, the movers arrived close to 1 hour late. However, they did contact us to advise us. The packing began promptly and furniture was wrapped first. There were inconsistencies in the items that had doors/drawers taped and secured before they were wrapped and those that didn’t. We had damage to several items-one specifically where the door had been snapped off at the hinges.
Most of this furniture was purchased in February 2014 and no longer looks or feels new. Our baby’s crib was dismantled and packed with the front wooden rail apparently packed against the spring or something metal. As we re-built it, we realized the entire front of his crib has over a dozen gouges deep into the wood and looks horrible—this crib was purchased brand-new for him in April 2014.
The professionalism of some of the packers was in question too. There was a time when the mover, contracted from the LA area, stopped and exclaimed that everything was not going to fit on the truck. He looked at one of us, who was in the room witnessing this conversation, and stated “You just have A LOT of stuff ma’am; A LOT”.
This did not make us feel good at all—by this time it was already late afternoon, there was still much to pack, and Abe had already come out and did an excellent job of estimating the cubic footage of our belongings. The GPS supervisor did do his job though and responded, “Well, we have to TRY” and that was appreciated.
Much time was wasted and a trip to storage was taken by us and two of the movers just to verify the amount of things that were there. Again, this was something that Abe had already done on a previous day and was not required at the time in question.
Not only did this push the move much later in the day but definitely illustrated the thought that perhaps Abe didn’t know how to estimate cubic space. To clarify, Abe was pretty darn close in the end. To be on the spot and feel that we needed to justify that we have lived full lives and have accumulated things and that we have a new baby that added much more “stuff” did not feel good and did not instill a feel of professionalism at all.
I also understand that the gentleman that was hired from the LA area was not a direct employee of GPS. He is a contractor that GPS hires to help their movers when outside their home base in San Diego. This gentleman brought most of his family, wife and two sons, one son that was under the age of 16 and should not have been working a professional contracted job. Not only did this factor into an unsatisfactory packing job, but it slowed down the entire process. To have to listen to him yell at his sons throughout the day and as it got late in the day he continued to threaten his older son to “keep moving or I’m not paying you” continued to make us feel that at this point they were just throwing things together and did not make us feel as confident in the professional company that we hired.
In general, the feeling that we have about GPS at this point is that MUCH more care could have been taken. GPS didn’t care about our household belongings or pack the majority of them professionally at all. So many boxes were packed with a deliberate lack of care that we have to question how anyone, much less a “professional” mover, would expect the items inside to arrive undamaged. Boxes of obviously fragile items were thrown together with no packing materials. One box, that we packed ourselves and labeled “fragile”, arrived with a huge gouge out of the box.
A specific example of either blatant disregard for delicate items or ignorance (either one is unacceptable by a professional moving company) was our record player. Placed on the bottom of a large box with a heavy foot massager placed directly on top of it and then more items piled on top, the record player arrived crushed with the needle snapped off, case crushed, arm bent. A hookah that was purchased on a military deployment overseas was wedged on the side of a large box, again no packing materials, and with other heavy items tossed in to make sure that it arrived damaged.
Our media center, that was brand new, arrived with damaged corners across the three piece item. The shelves were damaged on the corners, where it was plain to see by the damage that they had been dropped. Hardware was another issue, we went to add our shelves back into our media center, we unwrapped a taped packet of pegs and found about 50 metal pegs shoved into and around a small light bulb that of course was not just broken but ground into glass bits. We could not touch the pegs without getting ground glass on our hands.
What about the two items that were inherited? One of which was the only item owned from a deceased grandfather---again packed carelessly and arrived in pieces? It’s not that these items were especially precious in terms of monetary value and they certainly were not any more fragile than other items that arrived intact it was just that they were packed by representatives of GPS who did not care at all and who knew that there would be no repercussions to them.
That is hugely insulting and infuriating as a client—we have moved across the country several times between us and so we understand that breakage is a part of the moving process. To have items packed with blatant disregard to our belongings, it’s as if there was an intent to break items. Regardless of our decision to purchase additional insurance we did not anticipate GPS to intentionally show disregard for doing their job.
The movers that delivered our items here on the Georgia end were great; they were apologetic about the broken items and did their best to place boxes in the correct rooms and area which was difficult as about 75% of the boxes were not labeled.
We also want to mention the fact that we also feel it unprofessional that when trying to schedule a delivery date for our items to be removed from storage and sent to us here in Georgia we were told several times that we should be receiving a call back by the end of the day or that we would be contacted with a status update and then the promised time would come and go. We understand that Monica was in the office by herself and she certainly seemed apologetic when we did speak to her. It also took one week for an e-mail response to our request for a claim form to be sent to us—overall; once GPS had our business and our belongings we did not feel like our satisfaction was a priority at all.
Terrible job of packing and caring for everything we owned and even worse customer service--after submitting our claim we were told that it would take 14-60 days. It's now at day 50 and we are still waiting for resolution, an apology, anything.