It is my sincere hope that this prevents someone else from making the same mistake of trusting this company, as I did. I needed repairs for my 2 Shower faucets and 1 Shower Diverter and two of the old handles had snapped off. A plumber came to look at the work. He gave me a Description of the work and a price. But, it would take a while to get the parts and that the company would not warranty the work. So much for their advertised claim of guaranteeing their work and fast service. My mistake was I read too much into the work description. " Gerber three handle Shower Faucet, Rebuild, (No Warranty) with stems and seats. The tech arrived several days later with two complete stem assemblies for the water faucets (roughly $40.00 retail.) No Shower Diverter and no handles. He installed only the two stems. He left with the housings and the seats. The total cost was 545.40 with an alleged $ 60.60 discount. I felt the price was very high but, my mistake was assuming they were going to replace (Rebuild) all of the assemblies handles and the spout. (after market parts package for all of the above is $40.00) When you break the cost down, I was charged $ 545.40 to install two stems and I had to spend an additional $ 15.00 for the handles. The tech did the installation between 15 and 20 minutes, making their hourly rate somewhere between $ 1,600 and $ 2,200 an hour. So much for their guarantee of satisfaction they have yet to respond to my email.
Gold Medal Services is horrible, don't waste your time. They came out yesterday to diagnose my running toilet. They quoted me $475 to replace the flapper, that's right $475. The toilet is a 3 year old Kohler. When I laughed and said I could buy a new toilet for less, the tech called his manager and revised the price to $300. I said see you later and paid a service charge of $30 plus tax.
My advice is to buy a kit at Home Depot/Lowes, etc. for $7 and do it yourself, or call a local, smaller mom and pop type plumber. I took the route of calling a local plumber who came out today and did the job. They charged me $149 plus tax.
How can Gold Medal justify charging 2-3 times more for the exact same job?? The manager will not get on the phone with me to discuss and the rep/scheduler just keeps repeating that they provide 24 hr service and have a limited life time guarantee.
Gold Medal Service Reviews
It is my sincere hope that this prevents someone else from making the same mistake of trusting this company, as I did. I needed repairs for my 2 Shower faucets and 1 Shower Diverter and two of the old handles had snapped off. A plumber came to look at the work. He gave me a Description of the work and a price. But, it would take a while to get the parts and that the company would not warranty the work. So much for their advertised claim of guaranteeing their work and fast service. My mistake was I read too much into the work description. " Gerber three handle Shower Faucet, Rebuild, (No Warranty) with stems and seats. The tech arrived several days later with two complete stem assemblies for the water faucets (roughly $40.00 retail.) No Shower Diverter and no handles. He installed only the two stems. He left with the housings and the seats. The total cost was 545.40 with an alleged $ 60.60 discount. I felt the price was very high but, my mistake was assuming they were going to replace (Rebuild) all of the assemblies handles and the spout. (after market parts package for all of the above is $40.00) When you break the cost down, I was charged $ 545.40 to install two stems and I had to spend an additional $ 15.00 for the handles. The tech did the installation between 15 and 20 minutes, making their hourly rate somewhere between $ 1,600 and $ 2,200 an hour. So much for their guarantee of satisfaction they have yet to respond to my email.
Gold Medal Services is horrible, don't waste your time. They came out yesterday to diagnose my running toilet. They quoted me $475 to replace the flapper, that's right $475. The toilet is a 3 year old Kohler. When I laughed and said I could buy a new toilet for less, the tech called his manager and revised the price to $300. I said see you later and paid a service charge of $30 plus tax.
My advice is to buy a kit at Home Depot/Lowes, etc. for $7 and do it yourself, or call a local, smaller mom and pop type plumber. I took the route of calling a local plumber who came out today and did the job. They charged me $149 plus tax.
How can Gold Medal justify charging 2-3 times more for the exact same job?? The manager will not get on the phone with me to discuss and the rep/scheduler just keeps repeating that they provide 24 hr service and have a limited life time guarantee.