I had ordered a14KTwotone GoldlSilver " My Soul Mate" ring in December 2014.
Order#210167919
Packing slip #210160649
SKU R44/45-R44+R45 IN SC-INSC2
THe man's ring did not fit. I emailed you on several occasions and recieved no reply.I also sent a hand written letter requesting an exchange of the ring for a larger size 10 with the same inscription" Man of My Heart". Still no reply via e-mail..or otherwise. This is a poor way to do business and I hope you respond to this complaint in a timely manner.
First ordered Wedding Band Set 4/10/14. Was notified it shipped on 4/1/14. I received it within a week later (wonderful, I thought).
One ring didn't fit (not their fault). Shipped/Returned to them via their instructions on 5/7/14. They recieved the ring on 5/9/14. My wedding is set for out of state on 6/1 (there is still plenty of time with expedited shipping available). Ring never shows up.
All calls go unanswered (see other reviews; same story). Emails predominantly go unanswered for weeks and, weeks. Finally, 6/24/14 I receive a request to pay $4.00 exchange fee which I did that same day.
I receive a shipped notification on 6/26. On 6/30/14 I receive an email asking me to confirm the new ring size. I respond with my confirmation that day.
No ring, no communication... It is now 8/10/14.
No accountability. No offers to 'right the wrong'. No refund on the wedding band set and just charge me for the one ring, then. Nothing.
I ordered a set of rings and received them in a timely manor unfortunatly the rings did not fit so I mailed them back to the address I was given and told they would send the correct rings. It has been over a month and I have not heard a word back form the company. No Email response. I call the number and get the same recording everytime. I feel I have been ripped off and will not get my rings.
No customer service do not buy from this company. They ruined my anniversary suprise for my husband.
Glencara.com Reviews
I had ordered a14KTwotone GoldlSilver " My Soul Mate" ring in December 2014.
Order#210167919
Packing slip #210160649
SKU R44/45-R44+R45 IN SC-INSC2
THe man's ring did not fit. I emailed you on several occasions and recieved no reply.I also sent a hand written letter requesting an exchange of the ring for a larger size 10 with the same inscription" Man of My Heart". Still no reply via e-mail..or otherwise. This is a poor way to do business and I hope you respond to this complaint in a timely manner.
Bought a ring. Received ring, but I ordered the wrong size. My fault.
Asked them for return and exchange instructions. Got an email with the instructions.
Sent the ring back, following their return instructions, in January 2015.
It's now March 29, 2015. Have sent two emails to them asking about status of exchange.
They have not responded at all.
So now they have my money and the ring back.
Not happy at all.
Will never buy from them again.
First ordered Wedding Band Set 4/10/14. Was notified it shipped on 4/1/14. I received it within a week later (wonderful, I thought).
One ring didn't fit (not their fault). Shipped/Returned to them via their instructions on 5/7/14. They recieved the ring on 5/9/14. My wedding is set for out of state on 6/1 (there is still plenty of time with expedited shipping available). Ring never shows up.
All calls go unanswered (see other reviews; same story). Emails predominantly go unanswered for weeks and, weeks. Finally, 6/24/14 I receive a request to pay $4.00 exchange fee which I did that same day.
I receive a shipped notification on 6/26. On 6/30/14 I receive an email asking me to confirm the new ring size. I respond with my confirmation that day.
No ring, no communication... It is now 8/10/14.
No accountability. No offers to 'right the wrong'. No refund on the wedding band set and just charge me for the one ring, then. Nothing.
I ordered a set of rings and received them in a timely manor unfortunatly the rings did not fit so I mailed them back to the address I was given and told they would send the correct rings. It has been over a month and I have not heard a word back form the company. No Email response. I call the number and get the same recording everytime. I feel I have been ripped off and will not get my rings.
No customer service do not buy from this company. They ruined my anniversary suprise for my husband.