I came across this shop on 5/8/2014 and bought two MVP IIS batteries, one was a clone for $60.00 and one was original for $80.00. The warranty on the receipt was 90 days for the clone and 1 year for the Original according to the owner Carlton.
The Clone went bad on 5/25/2014, I went back and asked the owner Carlton to check it out, he looked at it and came back with “I don't know what is wrong with it” and “it had to be sent to the manufacturer”, I asked to him to send it and he refused saying I should do it myself. I paused and I said that's fine, give me their address and I will, he said he doesn't have the address and I should "Help my Self" and find the address myself ... baffled I looked at him, his partner or employee standing next to him and my son next to me and pretended that I miss heard him and I repeated what he said with a question make and for sure his answer came back the same ": You have to help yourself".
I was shocked, you sold me this two weeks ago and I have my receipt where he wrote the 90 days and the 12 months warranty, it has been 16 days since I bought both MVPs and you are not honoring the warranty? He became defensive and started accusing me of buying Clones from stores around town and coming back with bad batteries for replacement... very weird... at that moment I decided to leave as this is not a reasonable person to talk with, also a very bad business model with unfriendly customer service.
My next step is the BBB and the Texas Attorney General and hopefully would not have to go to small claims court but if I have I will. In the meantime stay away, there are many good businesses that sell E-Cig Products and have excellent record of customer satisfaction and respect.
It is not right to be accused of fraud when you are claiming warranty on a product that you paid for.
Get Your Vape On Reviews
I came across this shop on 5/8/2014 and bought two MVP IIS batteries, one was a clone for $60.00 and one was original for $80.00. The warranty on the receipt was 90 days for the clone and 1 year for the Original according to the owner Carlton.
The Clone went bad on 5/25/2014, I went back and asked the owner Carlton to check it out, he looked at it and came back with “I don't know what is wrong with it” and “it had to be sent to the manufacturer”, I asked to him to send it and he refused saying I should do it myself. I paused and I said that's fine, give me their address and I will, he said he doesn't have the address and I should "Help my Self" and find the address myself ... baffled I looked at him, his partner or employee standing next to him and my son next to me and pretended that I miss heard him and I repeated what he said with a question make and for sure his answer came back the same ": You have to help yourself".
I was shocked, you sold me this two weeks ago and I have my receipt where he wrote the 90 days and the 12 months warranty, it has been 16 days since I bought both MVPs and you are not honoring the warranty? He became defensive and started accusing me of buying Clones from stores around town and coming back with bad batteries for replacement... very weird... at that moment I decided to leave as this is not a reasonable person to talk with, also a very bad business model with unfriendly customer service.
My next step is the BBB and the Texas Attorney General and hopefully would not have to go to small claims court but if I have I will. In the meantime stay away, there are many good businesses that sell E-Cig Products and have excellent record of customer satisfaction and respect.
It is not right to be accused of fraud when you are claiming warranty on a product that you paid for.