I ordered an Aico living room set from Furniture From Home over the internet without first seeing the products. At first the sales was friendly and even got his boss Milan Rousset to give us a discount. We thought we were getting a great deal since he gave us a 10% off the $8,000.00 Aico set. I later found out that their prices were $2500.00 higher than another store.
But by then I had already ordered the furniture from this company. They promised me white glove delivery with in 4-5 weeks. almost 1 month went by and i still have not heard anything from the store. I called many times and each time they told me that my delivery will be there soon. Almost 8 weeks into my order and I still have not heard from anyone. when i finally got a hold of the owner Milan, he told me my items were damaged and had to be repaired. well, they could have told me that earlier instead of lying to me!
The items arrived finaly after 9 weeks and the boxes were damged. they told me white glove delivery but they driver never helped us with the assembly. he simply left the boxes inside our house. of course, once we opened the furniture, i can see the areas where repaired had been done. so i called the store for a return and refund. Milan, the owner, told me that i could only return if i paid $800 to have it returned. they sell me used and repaired items and charged me for new prices and won't return my money! these guys, Milan, and the rest of the company are horrible people and terrible service.
I first contacted the company to get specific information concerning the furniture I was interested in. I spoke with one sales associate. When I was ready to order the furniture, I called the same number but the associate I dealt with was no longer with the company. I checked on the furniture to see if it was still available. I was told yes. All the pieces were available. A few weeks later, when my money was right I called to let them know I was sending the money in full. I was advised that if I put the money in their account it would start the process immediately. It was done, but it still took them about a week to start their process. The second sales associate advised me that it would take three weeks to start the trucking of the furniture. I allowed the time to get the futniture so I checked to see what date it would be delivered. I kept get excuse after excuse. I kept asking for my money to be returned to me. I was advised the certain pieces were there and if I wanted those pieces to be delivered I could arrange it. I told them, no I wanted my complete order delivered together. They give you an estimated date of arrival the furniture will be delivered to their warehouse, not when you, the customer, will be receiving it. Then they have everything, except for one piece. It is on a container waiting to go through customs. The associate did not know of the timetable in dealing with Customs, so she would tell me a timetable that did not materialize. In following up, I found out her timetable was not correct. I started dealing with another person who tried to help the associate. This was about two or three weeks. The furniture is now loaded on the truck to come east. I was thinking it was being sent directly. Think again. When the furniture reaches Atlanta, the trucking company called with a date and time it should reach my home. This date was about two days earlier than the date given by Furniture From Home. Now the date and time arrives. No truck, no furniture. Then 3 hours later, the driver calls updating the time as the delivery before mine caused the delay. The truck arrived. They unloaded the pieces and brought them in and set each piece. As I was told by Furniture From Home accounting, the furniture was well worth the wait. And it was. Two problem: one button to turn on the light at the dresser was missing. It was later mailed to me. Second, I told them that my drawers in the dresser were not put in were pulling them out or pushing them in. Nothing was done on this matter.
Furniture From Home LLC Reviews
I ordered an Aico living room set from Furniture From Home over the internet without first seeing the products. At first the sales was friendly and even got his boss Milan Rousset to give us a discount. We thought we were getting a great deal since he gave us a 10% off the $8,000.00 Aico set. I later found out that their prices were $2500.00 higher than another store.
But by then I had already ordered the furniture from this company. They promised me white glove delivery with in 4-5 weeks. almost 1 month went by and i still have not heard anything from the store. I called many times and each time they told me that my delivery will be there soon. Almost 8 weeks into my order and I still have not heard from anyone. when i finally got a hold of the owner Milan, he told me my items were damaged and had to be repaired. well, they could have told me that earlier instead of lying to me!
The items arrived finaly after 9 weeks and the boxes were damged. they told me white glove delivery but they driver never helped us with the assembly. he simply left the boxes inside our house. of course, once we opened the furniture, i can see the areas where repaired had been done. so i called the store for a return and refund. Milan, the owner, told me that i could only return if i paid $800 to have it returned. they sell me used and repaired items and charged me for new prices and won't return my money! these guys, Milan, and the rest of the company are horrible people and terrible service.
I first contacted the company to get specific information concerning the furniture I was interested in. I spoke with one sales associate. When I was ready to order the furniture, I called the same number but the associate I dealt with was no longer with the company. I checked on the furniture to see if it was still available. I was told yes. All the pieces were available. A few weeks later, when my money was right I called to let them know I was sending the money in full. I was advised that if I put the money in their account it would start the process immediately. It was done, but it still took them about a week to start their process. The second sales associate advised me that it would take three weeks to start the trucking of the furniture. I allowed the time to get the futniture so I checked to see what date it would be delivered. I kept get excuse after excuse. I kept asking for my money to be returned to me. I was advised the certain pieces were there and if I wanted those pieces to be delivered I could arrange it. I told them, no I wanted my complete order delivered together. They give you an estimated date of arrival the furniture will be delivered to their warehouse, not when you, the customer, will be receiving it. Then they have everything, except for one piece. It is on a container waiting to go through customs. The associate did not know of the timetable in dealing with Customs, so she would tell me a timetable that did not materialize. In following up, I found out her timetable was not correct. I started dealing with another person who tried to help the associate. This was about two or three weeks. The furniture is now loaded on the truck to come east. I was thinking it was being sent directly. Think again. When the furniture reaches Atlanta, the trucking company called with a date and time it should reach my home. This date was about two days earlier than the date given by Furniture From Home. Now the date and time arrives. No truck, no furniture. Then 3 hours later, the driver calls updating the time as the delivery before mine caused the delay. The truck arrived. They unloaded the pieces and brought them in and set each piece. As I was told by Furniture From Home accounting, the furniture was well worth the wait. And it was. Two problem: one button to turn on the light at the dresser was missing. It was later mailed to me. Second, I told them that my drawers in the dresser were not put in were pulling them out or pushing them in. Nothing was done on this matter.