I was completely in love with the idea of FUNimation. They do have the biggest selection of anime that I know of. I bought an Elite Video Subscription in late September which came with a 14 day trial.
My first issue was when I was trying to use their app on the Roku. It didn't register that I have an Elite Video Subscription. Come to find out, the issue was I was entering in my login information incorrectly because the login wasn't clear on what I was to use to login with (username or email).
Once I began using the app the quality of the videos was pretty good, which was nice. Browsing through the 2,500+ videos wasn't very easy on the other hand. I expected an interface similar to netflix or hulu, but I was wrong. There is not option to search for a particular series. You have to look through genres or by first letter. I could handle these issues though.
What set me over the edge was when I noticed I was being billed twice. In the December of 2013, I noticed from my bank statements that I was billed twice that month. I looked on Funimation's website to see if there was a number I could call and there was not. The only way to contact them was through a support form via email.
I sent my first support form in December stating that I would like a refund of the extra $7.95 that was charged to my account. I never recieved a response by Funimation about this problem, nor did I get a refund. I decided after two weeks of no responses to cancel my subscription, and email them again. Again, there was no response. Instead, after canceling my subscription, they billed me again in the month of January which overdrew my bank account.
I've still never recieved a response or a refund. I wouldn't reccomend ANYONE to use FUNimation.
Funimation Reviews
I was completely in love with the idea of FUNimation. They do have the biggest selection of anime that I know of. I bought an Elite Video Subscription in late September which came with a 14 day trial.
My first issue was when I was trying to use their app on the Roku. It didn't register that I have an Elite Video Subscription. Come to find out, the issue was I was entering in my login information incorrectly because the login wasn't clear on what I was to use to login with (username or email).
Once I began using the app the quality of the videos was pretty good, which was nice. Browsing through the 2,500+ videos wasn't very easy on the other hand. I expected an interface similar to netflix or hulu, but I was wrong. There is not option to search for a particular series. You have to look through genres or by first letter. I could handle these issues though.
What set me over the edge was when I noticed I was being billed twice. In the December of 2013, I noticed from my bank statements that I was billed twice that month. I looked on Funimation's website to see if there was a number I could call and there was not. The only way to contact them was through a support form via email.
I sent my first support form in December stating that I would like a refund of the extra $7.95 that was charged to my account. I never recieved a response by Funimation about this problem, nor did I get a refund. I decided after two weeks of no responses to cancel my subscription, and email them again. Again, there was no response. Instead, after canceling my subscription, they billed me again in the month of January which overdrew my bank account.
I've still never recieved a response or a refund. I wouldn't reccomend ANYONE to use FUNimation.