I booked a $73 Frontier flight for my fiancé and our dog. I pay $145 in fees associated with same flight. The day of travel my fiancé is told he needs to wait in the frontier line despite having pre checked in and paid for his seat/baggage/pet. He even had a printed boarding pass and the website says he can go straight to security. However, once at the airport is forced to wait in the mile long line at the Frontier counter. He literally carries our dog and runs to get through security and to the gate by the 7:15am gate closing time printed on the ticket (flight didn't leave until 7:25am). He arrives at the gate at 7:10am with five minutes to spare according to his boarding pass frontier made him wait for.
The gate agent refuses to let him board and at this point tells him it is actually "policy" to close the door 5 minutes prior to what is printed on the boarding pass! That's zero integrity, and a flat out scam! My fiancé now misses his $218 one way flight, due to this despite the plane being parked at the gate and him carrying our dog with zero other baggage. He is then shuffled to the desk (all this time staring at his parked plane!) to be asked to pay $99 "change fee". I checked online and found another $73 ticket so I call customer service to ask for a match. After calling customer service the agent offers to waive the $99 fee, only to be placed on hold. When she comes back her "supervisor has refused to waive the fee" more "Frontier policy" so despite being told the fee would be waived for the gate closing early and the hassle pay $99 fee, to be seated on flight leaving 12 hours later with a pet in tow. Today all of these policies were nothing but scams and rip offs to ruin customers day and rob them blind.
On 15 March at 11:02 am I booked a flight through Orbitz for Frontier Airlines (S892SW) as I am booking, they raise the price $15, I tried to continue and they raise it again another $12, when I tried to back out it got booked at the higher cost. I was willing to move forward but then when I went to check seats, they now additional fees for any seat and I saw that Frontier also charge for carry-on as well as checked.
That was enough so I went to cancel. I tried via online but was given a phone number to call. I called the number (Orbitz - who has no fee cancellation and who I booked from) was told that Frontier was switching computer systems and Orbitz was not allowed to cancel. I was given Frontiers number (800-432-1359 which I called at 11:35 am (within 30 minutes of booking for a flight that was two months away). The first message on the voice mail is warning about switching computer systems but I was able to migrate through and get cancelation conformation from the voice mail.
It also stated that if I rebooked the flight there may be a fee. There was no message about canceling within 24hr or that there was an actual fee. And this was all completed within hour. Unfortunately I did not record the conversation nor was any Email sent out confirming.
When I went to check five days later on my CC I still saw the charge so I contacted Orbitz again on 20 March at 4:20 pm and was told that they still could not cancel anything from Frontier and I needed to contact Frontier. I explained to the agent what my issue was and he contacted customer support for me, who I was then transfered to. She made a claim that the flight was never cancelled (computer system issues) and that I not only would not be refunded (voucher for another flight) but that I would be charged a cancellation fee as well. I tried to explain and I can get Orbitz to verify that I called them within 30 minutes of the orginal booking but she said there was nothing she could do. So I said go ahead and cancel the flight and I would then go to my CC to get full refund.
I never received Email conformation and when I checked again on 29 March at 10:03 am it still shows my flight. This time I went through Frontier Airlines web page and cancelled it. Still no Email conformation from Frontier but Orbitz now shows it as canceled.
I tried pulling my call records (used home phone) but Verizon claims they don't keep records of landline phones as they are inclusive in the fee. However, Orbitz can confirm I contacted them on the dates and times indicated above.
I also went to my CC and put in dispute, which CC did at first remove but now Frontier has sent in documentation that it was not canceled.
I also went in a few hours ago to check on Frontier but now my login doesn't work. I requested they send me an Email and even though the message says it will be sent, I still haven't received any communication from them.
My flight from Las Vegas to Chicago had a 3:30 hour delay on March 24. This delay would make me miss my ground connection in Chicago, so I went to speak with the boarding agent.
The boarding agent in Las Vegas said there was nothing she could do and gave me a card with a costumer services number. I called it but it took me more than an hour to speak to the attendant. He filed my complaint and told me to ask the boarding agent for a voucher compensating my loss.
The boarding agent in Las Vegas told me I needed to talk to the agent in Chicago, so I had to spend half the night in the airport without really discussing my situation with a Frontier representative.
When I got to Chicago, the boarding agent, identified as "Paddy" refused to call the manager or file a signed report. She even told me there were no complaints or reports filed on their system - which would mean that both previous employees I spoke with were lying. She also refused to give her name or any document regarding the flight delay.
After over an hour trying to get someone to hear me, I gave up. Flying with Frontier costed me my bus ticket,my appointmemts and my entire day, not to mention the discomfort of sleeping in the airport floor and skipping meals.
I arrived at Salt Lake City airport to fly to Kansas City, Missouri, parked in the economy lot, waited about 10 minutes for the bus to go to the terminal. I arrived at the terminal at 4:13 PM, entered my credit card in the kiosk to get my ticket. An employee behind the counter stated I could not board the plane because the "flight was closed", The flight was to leave at 4:55 and I was not there 45 minutes before boarding so I could not get ont the flight, handed me a card with frontiers web and phone number and left. There was no one behind the counter any longer. I called the number on the card, livid. There were about 6 other people attempting to call at the same time. I was put on hold, with a response time of 57 minutes. By the time they answered the flight would be gone. It was not about 4:28 PM. I walked to the next counter U. S. Air, asked for a ticked to Kansas City, about 4 minutes later I had a ticket for a flight to KC that was boarding in 10 minutes. I went through security, had a baggage check which delayed me about 5 minutes, arrived at the US Air gate WHICH was right accross from the frontier gate 10 minutes before the frontier flight started to board.
If I had printed the boarding pass at home I would have been on the flight, so this arbitrary cut off is crap.
FRONTIER WOULD NOT REFUND MY MONEY stating that I was a no show. If this has happened to you contact me at (((REDACTED))) @excite.com . I plan to start a class action lawsuit.
Frontier Airlines, Inc. Reviews
I booked a $73 Frontier flight for my fiancé and our dog. I pay $145 in fees associated with same flight. The day of travel my fiancé is told he needs to wait in the frontier line despite having pre checked in and paid for his seat/baggage/pet. He even had a printed boarding pass and the website says he can go straight to security. However, once at the airport is forced to wait in the mile long line at the Frontier counter. He literally carries our dog and runs to get through security and to the gate by the 7:15am gate closing time printed on the ticket (flight didn't leave until 7:25am). He arrives at the gate at 7:10am with five minutes to spare according to his boarding pass frontier made him wait for.
The gate agent refuses to let him board and at this point tells him it is actually "policy" to close the door 5 minutes prior to what is printed on the boarding pass! That's zero integrity, and a flat out scam! My fiancé now misses his $218 one way flight, due to this despite the plane being parked at the gate and him carrying our dog with zero other baggage. He is then shuffled to the desk (all this time staring at his parked plane!) to be asked to pay $99 "change fee". I checked online and found another $73 ticket so I call customer service to ask for a match. After calling customer service the agent offers to waive the $99 fee, only to be placed on hold. When she comes back her "supervisor has refused to waive the fee" more "Frontier policy" so despite being told the fee would be waived for the gate closing early and the hassle pay $99 fee, to be seated on flight leaving 12 hours later with a pet in tow. Today all of these policies were nothing but scams and rip offs to ruin customers day and rob them blind.
On 15 March at 11:02 am I booked a flight through Orbitz for Frontier Airlines (S892SW) as I am booking, they raise the price $15, I tried to continue and they raise it again another $12, when I tried to back out it got booked at the higher cost. I was willing to move forward but then when I went to check seats, they now additional fees for any seat and I saw that Frontier also charge for carry-on as well as checked.
That was enough so I went to cancel. I tried via online but was given a phone number to call. I called the number (Orbitz - who has no fee cancellation and who I booked from) was told that Frontier was switching computer systems and Orbitz was not allowed to cancel. I was given Frontiers number (800-432-1359 which I called at 11:35 am (within 30 minutes of booking for a flight that was two months away). The first message on the voice mail is warning about switching computer systems but I was able to migrate through and get cancelation conformation from the voice mail.
It also stated that if I rebooked the flight there may be a fee. There was no message about canceling within 24hr or that there was an actual fee. And this was all completed within hour. Unfortunately I did not record the conversation nor was any Email sent out confirming.
When I went to check five days later on my CC I still saw the charge so I contacted Orbitz again on 20 March at 4:20 pm and was told that they still could not cancel anything from Frontier and I needed to contact Frontier. I explained to the agent what my issue was and he contacted customer support for me, who I was then transfered to. She made a claim that the flight was never cancelled (computer system issues) and that I not only would not be refunded (voucher for another flight) but that I would be charged a cancellation fee as well. I tried to explain and I can get Orbitz to verify that I called them within 30 minutes of the orginal booking but she said there was nothing she could do. So I said go ahead and cancel the flight and I would then go to my CC to get full refund.
I never received Email conformation and when I checked again on 29 March at 10:03 am it still shows my flight. This time I went through Frontier Airlines web page and cancelled it. Still no Email conformation from Frontier but Orbitz now shows it as canceled.
I tried pulling my call records (used home phone) but Verizon claims they don't keep records of landline phones as they are inclusive in the fee. However, Orbitz can confirm I contacted them on the dates and times indicated above.
I also went to my CC and put in dispute, which CC did at first remove but now Frontier has sent in documentation that it was not canceled.
I also went in a few hours ago to check on Frontier but now my login doesn't work. I requested they send me an Email and even though the message says it will be sent, I still haven't received any communication from them.
My flight from Las Vegas to Chicago had a 3:30 hour delay on March 24. This delay would make me miss my ground connection in Chicago, so I went to speak with the boarding agent.
The boarding agent in Las Vegas said there was nothing she could do and gave me a card with a costumer services number. I called it but it took me more than an hour to speak to the attendant. He filed my complaint and told me to ask the boarding agent for a voucher compensating my loss.
The boarding agent in Las Vegas told me I needed to talk to the agent in Chicago, so I had to spend half the night in the airport without really discussing my situation with a Frontier representative.
When I got to Chicago, the boarding agent, identified as "Paddy" refused to call the manager or file a signed report. She even told me there were no complaints or reports filed on their system - which would mean that both previous employees I spoke with were lying. She also refused to give her name or any document regarding the flight delay.
After over an hour trying to get someone to hear me, I gave up. Flying with Frontier costed me my bus ticket,my appointmemts and my entire day, not to mention the discomfort of sleeping in the airport floor and skipping meals.
I arrived at Salt Lake City airport to fly to Kansas City, Missouri, parked in the economy lot, waited about 10 minutes for the bus to go to the terminal. I arrived at the terminal at 4:13 PM, entered my credit card in the kiosk to get my ticket. An employee behind the counter stated I could not board the plane because the "flight was closed", The flight was to leave at 4:55 and I was not there 45 minutes before boarding so I could not get ont the flight, handed me a card with frontiers web and phone number and left. There was no one behind the counter any longer. I called the number on the card, livid. There were about 6 other people attempting to call at the same time. I was put on hold, with a response time of 57 minutes. By the time they answered the flight would be gone. It was not about 4:28 PM. I walked to the next counter U. S. Air, asked for a ticked to Kansas City, about 4 minutes later I had a ticket for a flight to KC that was boarding in 10 minutes. I went through security, had a baggage check which delayed me about 5 minutes, arrived at the US Air gate WHICH was right accross from the frontier gate 10 minutes before the frontier flight started to board.
If I had printed the boarding pass at home I would have been on the flight, so this arbitrary cut off is crap.
FRONTIER WOULD NOT REFUND MY MONEY stating that I was a no show. If this has happened to you contact me at (((REDACTED))) @excite.com . I plan to start a class action lawsuit.