When Frontier Airlines hires Flight Attendants you have to fly to Chicago at your own expense (no discounts) for a group interview with another 90 - 200 candidates. Since this is an all day interview you have to spend the night, again at your own expense. No big deal about paying my way except they don't tell you that they are going to give you a urine test, at this event, if you are hired.
I live in Colorado where marijauna is legal both medicinally and recreationally. Frontier could have saved many people the trip and the associated costs if they had told us in advance that we would have to pass a urine test at the event. In my case, since I rarely smoke, I would have been certain not to smoke a couple weeks before the event and would have quit if I was hired -- the position I was hired for would not start for another two months.
When my test came back positive, my job offer was recinded immediately with no opporunity stay even if I agreed to be tested randomly. I have never gone to work stoned, or drunk for that matter - and never would!
They also wait until you get to Chicago to tell you that the position only pays $17.98 hour with just a 75 hour a month guarantee which equates to $1,348.50 / month.
I am writing this in hopes that Frontier Airlines will post on their hiring site that you will be urine tested at the event so folks can prepare accordingly or not spend the money to go.
I am appalled at the level of service I received from Frontier Airlines. I had my first experience with them this past weekend. My departing flight was 5 hours delayed and my returning flight was delayed for hours, then canceled.
Once it was canceled, there was no direction or service to help us get on another flight or work out accommodations in the area. The gate agents did not know anything and copped an attitude when people were trying to figure out what was going on.
I was assured I would receive a refund if I decided to go forgo the next flight they could put me on (which was 7:45 the next evening, connecting in Denver, then getting into Atlanta at 4:40 am the DAY AFTER). I had to buy a ticket on another airline to get home for work the next day. Now they aren't giving me a refund, but sent me a credit to use on their airline. As if I would EVER fly them again.
The price was right for a short weekend trip so I booked with them. Unfortunately, this entire experience cost me an extra $500 to just get home. Their customer service line is only open for 3 hours every day - that should tell you something right there. I have been on hold for 40 minutes already and it keeps telling me I have another 15 to go.
This is absolutely despicable that they take advantage of people this way. If I could protest at their headquarters I would. Absolutely terrible, terrible experience and has not been worth it in the slightest.
This past January I signed up for an in-flight promotion, in which I ended up with 40,000 miles and was promised two round trip domestic flights.
I called Frontier Airlines on Thursday, June 26th because I was new to this program and wanted to apply the miles correctly to a flight that I was booking. I called a number on the back of the card and talked to someone named Mary who was apparently at the Frontier credit card office. I thought I was talking to Frontier Airlines. You would think that both companies would know how the points should be redeemed. I asked for her help in applying the miles and she told that I had to book the flight, then I could apply the milk. So, I went ahead and booked the flight.
The days following that, I tried and tried to get my miles used towards my flight. I spent hours contacting both companies only to be transferred or made to call back and forth between the two companies that are on the back of the Frontier card.
On July 1st, I finally reached someone who then transferred me to someone named Alexa who refused to apply my miles to my flight. My mom got on the phone with her since I was getting nowhere. My mom asked her straight out, "She had points available at the time she booked the flight, correct?." Alexa said, "Yes." My mom then said, "You can apply these points, correct?" And Alexa replied, "Yes." Then my mom asked her, "So you are just being stubborn?" And Alexa replied, "Yes, because you can't prove that it was our fault." My mother then said, "It is your fault. But it doesn't matter, the points are hers and you could apply them if you wanted to...you're just being stubborn." And Alexa again agreed. She also refused to let us talk to anyone else. She said “I am as far as you are going and you are not talking to anyone else today.” This conversation was at 9:30 a.m.
I already had the miles before I booked the flight. It isn’t like I just gained them when I booked the flight. I just needed them to be applied to my flight. Eesy-peesy. I want my flight...I just want my miles applied. I can't be responsible for this amount of money and was trying to do everything correctly.
Since this whole incident, my father has tried to contact Frontier corporate headquarters and customer relations, who have promised a call-back and have not done so.
On July 17th, I went down to the airport to see if I could at least talk to someone face to face. Upon approaching the ticket counter, a sign read, "The agent is assisting at the gate and will be back in a few minutes." In reality, they weren't coming because there were no more flights until the next day. We spent about a half hour there until we found this out from an airport employee.
All in all, there is a thread of dishonesty that has run through every sector that we have dealt with in this company.
It is disappointing and frustrating all at the same time. I could have gotten a flight with another company that actually flew to the destination that I wanted to go to (San Antonio0 for a much cheaper price. This company needs to have integrity. At this point they don't. Something needs to be done.
Frontier "REQUIRES" $100 per flight for unaccompanied minors, then does not even walk them the 20 yards from the plane to the gate as required in their own procedures.
On top of that, they upset my son's grandparents by immediately demanding a $100 payment that I had already paid.
These people sound like total idiots or scammers. Fliers Beware, DO NOT TRUST THEM WITH UNACCOMPANIED MINORS. Also, if they can't be trusted to walk 20 yards for the safety of a loved one, I know we won't be trusting them on another flight which my son told me was extremely bumpy, and nothing to do with the weather. Guess they must have forgotten to do some needed maintenance.
The following case was filed with the Denver, Colorado BBB against FRONTIER AIRLINES. Of course, the BBB's nothing more than a ""paper-pushing PTA"". It has no legal or other authority. We just wanted to thoroughly embarrass Frontier and now, the Denver BBB. Just take a few moments to read the BBB transcript so that you can be thoroughly educated about BOTH Frontier Airlines AND the BBB.
The BBB decided, in its infinite wisdom, to ""Administratively Close"" the case yesterday, April 3, 2014.
NAME: Frontier Airlines, Inc.
BBB MEMBER: NO
CONTACT: Ms. Lori Junker
ADDRESS: 7001 Tower Rd. Denver, CO 80249
PHONE: 720 374-4200
FAX: 720 374-4621
Website: www.FLYFRONTIER.com
On February 23rd, my husband booked an overpriced Economy Class ticket on your airline.
You charged our account $253 for a short flight to Florida. We decided to cancel this flight and now find out that it is non-refundable. The Reservation Code was LRHWZZ and the Ticket Number 4222178115213.
When I called and spoke with a mealy-mouthed country bumpkin in your Customer Service Center, he informed me that First Class Tickets are refundable but all others are not. What type of operation are you running? You need to learn how a market economy works. You charged three times the customary amount for an Economy Class Ticket. Then, due to our economic situation, we needed to cancel that ticket. Your billion-dollar a year company gets to keep our hard-earned money. That is neither fair, nor is it a slight my husband and I will soon forget.
Lastly, you just opened a departure station out of Wilmington/New Castle, Delaware. You will find that the business community in Wilmington does not respond kindly to this type of economic ""rape"". I intend to file a complaint with the BBB, the New Castle County Chamber of Commerce (on which I serve as a representative), the Greater Wilmington Convention and Visitors Bureau, the County Government, and anyone else who will listen to me.
Frontier Airlines has succeeded in losing mine and my husband's business forever. We will go out of our way to equate the business community of your despicable and criminal behavior.
Frontier Airlines Reviews
When Frontier Airlines hires Flight Attendants you have to fly to Chicago at your own expense (no discounts) for a group interview with another 90 - 200 candidates. Since this is an all day interview you have to spend the night, again at your own expense. No big deal about paying my way except they don't tell you that they are going to give you a urine test, at this event, if you are hired.
I live in Colorado where marijauna is legal both medicinally and recreationally. Frontier could have saved many people the trip and the associated costs if they had told us in advance that we would have to pass a urine test at the event. In my case, since I rarely smoke, I would have been certain not to smoke a couple weeks before the event and would have quit if I was hired -- the position I was hired for would not start for another two months.
When my test came back positive, my job offer was recinded immediately with no opporunity stay even if I agreed to be tested randomly. I have never gone to work stoned, or drunk for that matter - and never would!
They also wait until you get to Chicago to tell you that the position only pays $17.98 hour with just a 75 hour a month guarantee which equates to $1,348.50 / month.
I am writing this in hopes that Frontier Airlines will post on their hiring site that you will be urine tested at the event so folks can prepare accordingly or not spend the money to go.
I am appalled at the level of service I received from Frontier Airlines. I had my first experience with them this past weekend. My departing flight was 5 hours delayed and my returning flight was delayed for hours, then canceled.
Once it was canceled, there was no direction or service to help us get on another flight or work out accommodations in the area. The gate agents did not know anything and copped an attitude when people were trying to figure out what was going on.
I was assured I would receive a refund if I decided to go forgo the next flight they could put me on (which was 7:45 the next evening, connecting in Denver, then getting into Atlanta at 4:40 am the DAY AFTER). I had to buy a ticket on another airline to get home for work the next day. Now they aren't giving me a refund, but sent me a credit to use on their airline. As if I would EVER fly them again.
The price was right for a short weekend trip so I booked with them. Unfortunately, this entire experience cost me an extra $500 to just get home. Their customer service line is only open for 3 hours every day - that should tell you something right there. I have been on hold for 40 minutes already and it keeps telling me I have another 15 to go.
This is absolutely despicable that they take advantage of people this way. If I could protest at their headquarters I would. Absolutely terrible, terrible experience and has not been worth it in the slightest.
This past January I signed up for an in-flight promotion, in which I ended up with 40,000 miles and was promised two round trip domestic flights.
I called Frontier Airlines on Thursday, June 26th because I was new to this program and wanted to apply the miles correctly to a flight that I was booking. I called a number on the back of the card and talked to someone named Mary who was apparently at the Frontier credit card office. I thought I was talking to Frontier Airlines. You would think that both companies would know how the points should be redeemed. I asked for her help in applying the miles and she told that I had to book the flight, then I could apply the milk. So, I went ahead and booked the flight.
The days following that, I tried and tried to get my miles used towards my flight. I spent hours contacting both companies only to be transferred or made to call back and forth between the two companies that are on the back of the Frontier card.
On July 1st, I finally reached someone who then transferred me to someone named Alexa who refused to apply my miles to my flight. My mom got on the phone with her since I was getting nowhere. My mom asked her straight out, "She had points available at the time she booked the flight, correct?." Alexa said, "Yes." My mom then said, "You can apply these points, correct?" And Alexa replied, "Yes." Then my mom asked her, "So you are just being stubborn?" And Alexa replied, "Yes, because you can't prove that it was our fault." My mother then said, "It is your fault. But it doesn't matter, the points are hers and you could apply them if you wanted to...you're just being stubborn." And Alexa again agreed. She also refused to let us talk to anyone else. She said “I am as far as you are going and you are not talking to anyone else today.” This conversation was at 9:30 a.m.
I already had the miles before I booked the flight. It isn’t like I just gained them when I booked the flight. I just needed them to be applied to my flight. Eesy-peesy. I want my flight...I just want my miles applied. I can't be responsible for this amount of money and was trying to do everything correctly.
Since this whole incident, my father has tried to contact Frontier corporate headquarters and customer relations, who have promised a call-back and have not done so.
On July 17th, I went down to the airport to see if I could at least talk to someone face to face. Upon approaching the ticket counter, a sign read, "The agent is assisting at the gate and will be back in a few minutes." In reality, they weren't coming because there were no more flights until the next day. We spent about a half hour there until we found this out from an airport employee.
All in all, there is a thread of dishonesty that has run through every sector that we have dealt with in this company.
It is disappointing and frustrating all at the same time. I could have gotten a flight with another company that actually flew to the destination that I wanted to go to (San Antonio0 for a much cheaper price. This company needs to have integrity. At this point they don't. Something needs to be done.
Frontier "REQUIRES" $100 per flight for unaccompanied minors, then does not even walk them the 20 yards from the plane to the gate as required in their own procedures.
On top of that, they upset my son's grandparents by immediately demanding a $100 payment that I had already paid.
These people sound like total idiots or scammers. Fliers Beware, DO NOT TRUST THEM WITH UNACCOMPANIED MINORS. Also, if they can't be trusted to walk 20 yards for the safety of a loved one, I know we won't be trusting them on another flight which my son told me was extremely bumpy, and nothing to do with the weather. Guess they must have forgotten to do some needed maintenance.
The following case was filed with the Denver, Colorado BBB against FRONTIER AIRLINES. Of course, the BBB's nothing more than a ""paper-pushing PTA"". It has no legal or other authority. We just wanted to thoroughly embarrass Frontier and now, the Denver BBB. Just take a few moments to read the BBB transcript so that you can be thoroughly educated about BOTH Frontier Airlines AND the BBB.
The BBB decided, in its infinite wisdom, to ""Administratively Close"" the case yesterday, April 3, 2014.
NAME: Frontier Airlines, Inc.
BBB MEMBER: NO
CONTACT: Ms. Lori Junker
ADDRESS: 7001 Tower Rd. Denver, CO 80249
PHONE: 720 374-4200
FAX: 720 374-4621
Website: www.FLYFRONTIER.com
On February 23rd, my husband booked an overpriced Economy Class ticket on your airline.
You charged our account $253 for a short flight to Florida. We decided to cancel this flight and now find out that it is non-refundable. The Reservation Code was LRHWZZ and the Ticket Number 4222178115213.
When I called and spoke with a mealy-mouthed country bumpkin in your Customer Service Center, he informed me that First Class Tickets are refundable but all others are not. What type of operation are you running? You need to learn how a market economy works. You charged three times the customary amount for an Economy Class Ticket. Then, due to our economic situation, we needed to cancel that ticket. Your billion-dollar a year company gets to keep our hard-earned money. That is neither fair, nor is it a slight my husband and I will soon forget.
Lastly, you just opened a departure station out of Wilmington/New Castle, Delaware. You will find that the business community in Wilmington does not respond kindly to this type of economic ""rape"". I intend to file a complaint with the BBB, the New Castle County Chamber of Commerce (on which I serve as a representative), the Greater Wilmington Convention and Visitors Bureau, the County Government, and anyone else who will listen to me.
Frontier Airlines has succeeded in losing mine and my husband's business forever. We will go out of our way to equate the business community of your despicable and criminal behavior.