I go to the company's webpage and the first page pops up with an offer for a HTC EVO 4G LTE for $49.99. I enter my payment information and when I hit enter I get a response back right away "transaction failed" okay,not a problem except I get an instant notification my credit card has a hold for $49.99 now.
I scour the webpage and finally dig up a number to get a live person, who in a challenging accent, tells me,"we no longer have that phone so you won't be charged" just as those words fall out of her mouth I get the second text alert the $49.99 transaction has now been fully approved.
So as she's reading this scripted time suck, I interupt and advise her she can't help me I need a supervisor who can. I get transferred to an alledged supervisor, who tries to tell me I won't be charged and I explain again that bus has departed, I've already been charged. I ask also if you don't have this device, why is it coming up plain as day "exclusive offer" on your page?
The guy ask me to wait before I go to my credit card company, he'll get back to me in a day...seriously?
I'll have my credit card company turn this around ASAP but, for others out there steer clear. When you have to "catch" a company in their stuff instead of them being on point right up front that's a bad sign.
This company ran an inframercial on TV and the whole thing was a lie. We signed up for 2 phones. First they start the billing date before you receive them so the day we got them we had only 24 days left. Second the batteries run down within 2 hours. Third the WIFI does not work in our area. Fourth it took more than 60 minutes to get a real person to talk too. Fifth the representative tried to argue with us about sending them back.
I ordered the so called "free internet" device on Friday Nov 7, 2014. The final bill for everything was just over $100. Several hours later I checked my on line credit card account and the charge was about $14.00 more. Curious as to what the additional amount was, I went back to their web site and there was no "customer service" contact number or e-mail. I found an address in Los Angeles CA. Sent a second day letter. I called my credit card company and told them reaching this company was impossible, that I was returning the product when it arrived. I did not want to any business with them. I went back to my credit statement and there was an 888 number listed. I called all Friday afternoon, not available on Saturdays or Sundays, called 5-6 times on Monday, Tuesday then Thursday and had to leave town for work. I tried again Tuesday Nov 18th and finally got a ring and then a recorded message. I went back to the web site and after spending much time, got another phone number and called several more times, finally on Mon. Dec. 1, 2014 the package arrived, I thought here you go, an invoice inside should have an address, phone or email to them. Nothing! The invoice showed no contact information whatsoever, or information for return shipping. I called the second phone number and stayed on line for half an hour.
I finally got a customer service agent and explained that I simply wanted to return the product for a refund. Three times I had to strongly repeat this request, she kept refusing saying, "What I will do is keep you account active so you can see how good our service is". I almost yelled, "No, no, no!! I want nothing to do with your company." She said, "Okay, when then hold on while I cancel the account." Puts me on hold for 4-5 minutes and then tells me an email with the return information will be sent and my account was cancelled as of now. "Now?" I asked. I was then told the charges began when I placed the order and my refund will be applied 4-5 working days after they receive the package. Absolutely worst company I have ever dealt with. Customer Service does not allow you to cancel the service and their web site contains nothing so you can contact them.
I have the actual names of the agents: e.g. Agent C and Manager G. (I am just protecting their privacy by using initial only).
1. Initial sign-up on 2/27/14
2. Device Received: around early April
3. Device Activated on 4/16/14
4. Monthly charge of $19.99 on 4/27/14.
5. Device suspended: around 5/1/14
I spoke to about 15 customer support agents. Out of 15 agents, only 1 agent did any actual support and solved a problem.
I did NOT get the device for more than 1 month after signing up. At least 4 supports agents (1 in each week that the device did not arrive) had told me that the device was on the way. Later on I found that there was some data was missing in the order - (I was told this by an Agent C in Retention Dept who eventually fixed this particular problem). The Agent C extended the trial period for the 2 GB service for extra month for the trouble that I have had in receiving the device. Who knew then that this was only the beginning of the long list of problems?
Then the device could NOT be activated. I made many calls (more than 4)and emails to the Freedompop customer support before the device was finally activated around 4/16/14.
Then I was charged $19.99 on 4/27/14 for only after 11 days of usage.
Not only that, the Freedompop service stopped working around 5/1/14. I was told by Tech Support Manager G that this was due to a ""glitch"" on the Freedompop service side.
So I am paying a monthly fee only after using it for 11 days. On top of that, the service stopped working. And the best explanation is that they have a ""glitch""
So the current status of the Freeompop service is: ""NOT Working.""
If you Freedompop care to be a customer servicing company, you should:
1) Fix the ""glitch"" ASAP
2) Reimburse $19.99 and set the next billing date to at least 2 months from when the device was activated (minus the current down time).
3) I have spent many hours of my precious time dealing with the Freedompop support agents. (All of the problems were exclusively caused by Freedompop, and the problems have gone unfixed in spite of multiple calls and emails.) Find a way to compensate me (extra service, cash, gift basket, etc, I don't really care). Freedompop just need to show that Freedompop cares about the great inconvenience that bring to this customer.
ordered freedom pop mobile hot spot--unit arrived had different MAC number than shown on my account--wouldn't connect to Sprint network as a result--
called and got endless chain of transfers, repeatedly asking the same questions, referring to another dept (went to tech support 3 times, activation dept, development person, etc)--wasted hours on the phone--all they did was sit on the phone and tell me to reinstall software, and many bogus ""fixes""-none of which worked.
I have been trying to cancle my Freedom pop account for nearly two months with no success, they claim they hav efree accounts. I am currently on hold trying to talk to an ENGLISH speaking resentative, the last India sounding person said he was going to swith me to the ""accpunt cancellation"" department. Hung up on me, I have nopw been on hold for over 45 min. still waiting.
Their FREE plan will cost you $12.99 per month, and you can't stop it. The 'free' plan is 200 min a month using your WiFi to connect and they charge you for that ? Yea you tread that right. Here is just a sample of the run around I have been getting from ""Dave"" you remember Dave.........Dave's not here !
Freedom POP Reviews
I go to the company's webpage and the first page pops up with an offer for a HTC EVO 4G LTE for $49.99. I enter my payment information and when I hit enter I get a response back right away "transaction failed" okay,not a problem except I get an instant notification my credit card has a hold for $49.99 now.
I scour the webpage and finally dig up a number to get a live person, who in a challenging accent, tells me,"we no longer have that phone so you won't be charged" just as those words fall out of her mouth I get the second text alert the $49.99 transaction has now been fully approved.
So as she's reading this scripted time suck, I interupt and advise her she can't help me I need a supervisor who can. I get transferred to an alledged supervisor, who tries to tell me I won't be charged and I explain again that bus has departed, I've already been charged. I ask also if you don't have this device, why is it coming up plain as day "exclusive offer" on your page?
The guy ask me to wait before I go to my credit card company, he'll get back to me in a day...seriously?
I'll have my credit card company turn this around ASAP but, for others out there steer clear. When you have to "catch" a company in their stuff instead of them being on point right up front that's a bad sign.
This company ran an inframercial on TV and the whole thing was a lie. We signed up for 2 phones. First they start the billing date before you receive them so the day we got them we had only 24 days left. Second the batteries run down within 2 hours. Third the WIFI does not work in our area. Fourth it took more than 60 minutes to get a real person to talk too. Fifth the representative tried to argue with us about sending them back.
I ordered the so called "free internet" device on Friday Nov 7, 2014. The final bill for everything was just over $100. Several hours later I checked my on line credit card account and the charge was about $14.00 more. Curious as to what the additional amount was, I went back to their web site and there was no "customer service" contact number or e-mail. I found an address in Los Angeles CA. Sent a second day letter. I called my credit card company and told them reaching this company was impossible, that I was returning the product when it arrived. I did not want to any business with them. I went back to my credit statement and there was an 888 number listed. I called all Friday afternoon, not available on Saturdays or Sundays, called 5-6 times on Monday, Tuesday then Thursday and had to leave town for work. I tried again Tuesday Nov 18th and finally got a ring and then a recorded message. I went back to the web site and after spending much time, got another phone number and called several more times, finally on Mon. Dec. 1, 2014 the package arrived, I thought here you go, an invoice inside should have an address, phone or email to them. Nothing! The invoice showed no contact information whatsoever, or information for return shipping. I called the second phone number and stayed on line for half an hour.
I finally got a customer service agent and explained that I simply wanted to return the product for a refund. Three times I had to strongly repeat this request, she kept refusing saying, "What I will do is keep you account active so you can see how good our service is". I almost yelled, "No, no, no!! I want nothing to do with your company." She said, "Okay, when then hold on while I cancel the account." Puts me on hold for 4-5 minutes and then tells me an email with the return information will be sent and my account was cancelled as of now. "Now?" I asked. I was then told the charges began when I placed the order and my refund will be applied 4-5 working days after they receive the package. Absolutely worst company I have ever dealt with. Customer Service does not allow you to cancel the service and their web site contains nothing so you can contact them.
I have the actual names of the agents: e.g. Agent C and Manager G. (I am just protecting their privacy by using initial only).
1. Initial sign-up on 2/27/14
2. Device Received: around early April
3. Device Activated on 4/16/14
4. Monthly charge of $19.99 on 4/27/14.
5. Device suspended: around 5/1/14
I spoke to about 15 customer support agents. Out of 15 agents, only 1 agent did any actual support and solved a problem.
I did NOT get the device for more than 1 month after signing up. At least 4 supports agents (1 in each week that the device did not arrive) had told me that the device was on the way. Later on I found that there was some data was missing in the order - (I was told this by an Agent C in Retention Dept who eventually fixed this particular problem). The Agent C extended the trial period for the 2 GB service for extra month for the trouble that I have had in receiving the device. Who knew then that this was only the beginning of the long list of problems?
Then the device could NOT be activated. I made many calls (more than 4)and emails to the Freedompop customer support before the device was finally activated around 4/16/14.
Then I was charged $19.99 on 4/27/14 for only after 11 days of usage.
Not only that, the Freedompop service stopped working around 5/1/14. I was told by Tech Support Manager G that this was due to a ""glitch"" on the Freedompop service side.
So I am paying a monthly fee only after using it for 11 days. On top of that, the service stopped working. And the best explanation is that they have a ""glitch""
So the current status of the Freeompop service is: ""NOT Working.""
If you Freedompop care to be a customer servicing company, you should:
1) Fix the ""glitch"" ASAP
2) Reimburse $19.99 and set the next billing date to at least 2 months from when the device was activated (minus the current down time).
3) I have spent many hours of my precious time dealing with the Freedompop support agents. (All of the problems were exclusively caused by Freedompop, and the problems have gone unfixed in spite of multiple calls and emails.) Find a way to compensate me (extra service, cash, gift basket, etc, I don't really care). Freedompop just need to show that Freedompop cares about the great inconvenience that bring to this customer.
1 minute ago
complete scammers
1.0
Show rating details
ordered freedom pop mobile hot spot--unit arrived had different MAC number than shown on my account--wouldn't connect to Sprint network as a result--
called and got endless chain of transfers, repeatedly asking the same questions, referring to another dept (went to tech support 3 times, activation dept, development person, etc)--wasted hours on the phone--all they did was sit on the phone and tell me to reinstall software, and many bogus ""fixes""-none of which worked.
I have been trying to cancle my Freedom pop account for nearly two months with no success, they claim they hav efree accounts. I am currently on hold trying to talk to an ENGLISH speaking resentative, the last India sounding person said he was going to swith me to the ""accpunt cancellation"" department. Hung up on me, I have nopw been on hold for over 45 min. still waiting.
Their FREE plan will cost you $12.99 per month, and you can't stop it. The 'free' plan is 200 min a month using your WiFi to connect and they charge you for that ? Yea you tread that right. Here is just a sample of the run around I have been getting from ""Dave"" you remember Dave.........Dave's not here !