Frederick's sent me a damaged item and one that did not fit properly. I purchased these items because it was free shipping and they offered extra discount.
When I realized I had to return these items to get it exchanged for one that isn't torn or too small, I prepared the package for return. Then I read the return policy.
Buyers have to pay for the shipping back to the company (fine). Then I read that to get your items back you have to pay $7.95 shipping. There goes the free shipping.
Unlike other reputable stores with websites, Frederick's doesn't allow any return or exhanges in any of their stores therefore you are forced to pay to return damaged items.
Wait it gets worse. ALL EXCHANGES/RETURNS must be processed as returns first. Meaning they will "credit" what you paid for the item and then charge you as if you are buying it for the first time in a separate transaction. There goes the percent off and sale price.
I am now stuck with items I can't use and weighing my options, paying the same price for shipping what one item cost me is not worth my time and money. Buyers beware.
Frederick's of Hollywood Reviews
Frederick's sent me a damaged item and one that did not fit properly. I purchased these items because it was free shipping and they offered extra discount.
When I realized I had to return these items to get it exchanged for one that isn't torn or too small, I prepared the package for return. Then I read the return policy.
Buyers have to pay for the shipping back to the company (fine). Then I read that to get your items back you have to pay $7.95 shipping. There goes the free shipping.
Unlike other reputable stores with websites, Frederick's doesn't allow any return or exhanges in any of their stores therefore you are forced to pay to return damaged items.
Wait it gets worse. ALL EXCHANGES/RETURNS must be processed as returns first. Meaning they will "credit" what you paid for the item and then charge you as if you are buying it for the first time in a separate transaction. There goes the percent off and sale price.
I am now stuck with items I can't use and weighing my options, paying the same price for shipping what one item cost me is not worth my time and money. Buyers beware.