I went into this dealership to have my Tire warning light checked as this was the third time it has come on in the past 9 months. My service advisor by the name of Darin Dupre said that it might be a sensor that has gone bad and the charge to check that out would cost me $70.00. One would think that a sensor would be covered under ones warranty coverage as thta is an electrical part. I said no. Just to check as to why the light was coming on. Come to find out about 10 minutes later, i had a wood screw in my tire and it needed to be repaired. I asked for the amount to repair the tire and he quoted me a price of $24.95 of which seemed quite high to me.
It was his Arrogance Way of trying to justify there cost that really got to me. Your paying for this beautiful dealership, the training of the tech working on your car and the time needed to repair the tire. ONE - it didn't take 10 minutes to repair the tire with a patch. TWO - i told him that the cost of a tire repair with a patch regardless of where it is done, use to be a $7.50 charge. He couldn't care more. Third - when you really think about this, a new tire cost is about one-third of what i was charged for this repair. While it is a nice dealership and i am a regular customer while my car is under warrany, one would think that customer service of a reasonable cost would be much needed here that a rip-off amount. ANYONE ELSE AGREE???
My fiance and I, both senior citizens, visited the dealership on October 30 of 2014. The salesman, Donald Dobbins, seemed to be a kind and decent person but he should have gotten us a sales manager that would deal with us in a fair and professional manner. The sales manager we were assigned to seemed to be in love with himself and more than a little rude. He made promises he did not keep. He was not only rude but belittling. I cannot remember his name, I guess I have blotted out as much as I possibly can of the ordeal. I asked the sales manager if he would negotiate on the $570.00 dock fee of the vehicle and he said: "We have made an agreement with the Salvation Army in this town and we have promised them we will not do CHARITY WORK if they will not sell cars". I can see no reason at all why the sales manager would make such a rude and belittling statement. The sales manager said we had to take the 100,000 mile dealer protection plan/service contract and said it was $2,000 dollars. The sales manager also said we were getting a great deal on the dealer protecton plan because it was normally $3,000. The sales manager said there was no negotiations on the dealer protection plan and said everyone that bought a car from Anderson Nissan had to purchase the service plan. My finance bought the car in spite of me telling her that these people, in my opinion, are scam artists and rude and belittling ones at that. She paid $39,000 for a 370Z. We complained to the district manager because she was told she had to get the dealer protection plan. I later checked back with Anderson Nissan and found out that the dealer protection plan/service plan that we had been forced to get had mysteriously been cancelled but we did not receive one penny of the $2,000 back, A few polite words I feel are more than appropiate for the sales manager are "crook", scam artist and unprofessional. It is also my opinion that he is in the wrong profession. I detest dealing with a cheater/liar and I feel my fiance was both cheated and lied to. So I will give this warning to others about Anderson Nissan: "BEWARE and be more than cautious of Anderson Nissan!" If you are thinking about purchasing a Nissan then I would suggest bypassing Anderson Nissan and selecting another and hopefully more professional dealership. If all Nissan Dealerships are of this low caliber then I would simply choose to buy another name brand car. Maybe this rude and in my humble opinion "untrustworthy" dealership will politely and quietely go out of business because of lack of business. PS: I talked with Rob Smith at the dealership and asked for the name of the sales manager that we dealt with. He said he was not allowed to give out that information. So, it appears that we are still getting the "run around".
Fred Anderson Nissan of Asheville Reviews
I went into this dealership to have my Tire warning light checked as this was the third time it has come on in the past 9 months. My service advisor by the name of Darin Dupre said that it might be a sensor that has gone bad and the charge to check that out would cost me $70.00. One would think that a sensor would be covered under ones warranty coverage as thta is an electrical part. I said no. Just to check as to why the light was coming on. Come to find out about 10 minutes later, i had a wood screw in my tire and it needed to be repaired. I asked for the amount to repair the tire and he quoted me a price of $24.95 of which seemed quite high to me.
It was his Arrogance Way of trying to justify there cost that really got to me. Your paying for this beautiful dealership, the training of the tech working on your car and the time needed to repair the tire. ONE - it didn't take 10 minutes to repair the tire with a patch. TWO - i told him that the cost of a tire repair with a patch regardless of where it is done, use to be a $7.50 charge. He couldn't care more. Third - when you really think about this, a new tire cost is about one-third of what i was charged for this repair. While it is a nice dealership and i am a regular customer while my car is under warrany, one would think that customer service of a reasonable cost would be much needed here that a rip-off amount. ANYONE ELSE AGREE???
My fiance and I, both senior citizens, visited the dealership on October 30 of 2014. The salesman, Donald Dobbins, seemed to be a kind and decent person but he should have gotten us a sales manager that would deal with us in a fair and professional manner. The sales manager we were assigned to seemed to be in love with himself and more than a little rude. He made promises he did not keep. He was not only rude but belittling. I cannot remember his name, I guess I have blotted out as much as I possibly can of the ordeal. I asked the sales manager if he would negotiate on the $570.00 dock fee of the vehicle and he said: "We have made an agreement with the Salvation Army in this town and we have promised them we will not do CHARITY WORK if they will not sell cars". I can see no reason at all why the sales manager would make such a rude and belittling statement. The sales manager said we had to take the 100,000 mile dealer protection plan/service contract and said it was $2,000 dollars. The sales manager also said we were getting a great deal on the dealer protecton plan because it was normally $3,000. The sales manager said there was no negotiations on the dealer protection plan and said everyone that bought a car from Anderson Nissan had to purchase the service plan. My finance bought the car in spite of me telling her that these people, in my opinion, are scam artists and rude and belittling ones at that. She paid $39,000 for a 370Z. We complained to the district manager because she was told she had to get the dealer protection plan. I later checked back with Anderson Nissan and found out that the dealer protection plan/service plan that we had been forced to get had mysteriously been cancelled but we did not receive one penny of the $2,000 back, A few polite words I feel are more than appropiate for the sales manager are "crook", scam artist and unprofessional. It is also my opinion that he is in the wrong profession. I detest dealing with a cheater/liar and I feel my fiance was both cheated and lied to. So I will give this warning to others about Anderson Nissan: "BEWARE and be more than cautious of Anderson Nissan!" If you are thinking about purchasing a Nissan then I would suggest bypassing Anderson Nissan and selecting another and hopefully more professional dealership. If all Nissan Dealerships are of this low caliber then I would simply choose to buy another name brand car. Maybe this rude and in my humble opinion "untrustworthy" dealership will politely and quietely go out of business because of lack of business. PS: I talked with Rob Smith at the dealership and asked for the name of the sales manager that we dealt with. He said he was not allowed to give out that information. So, it appears that we are still getting the "run around".