Will try to do this correctly. I have a 2011 mustang I purchased new in 2011.
I started having problems with the gas gauge shortly ater i got the car, I thought it would straighten up after awhile. The car does fine sometimes, but most times not. the gas gauge will drop down to empty and say 6 miles to empty. I know the tank is not empty because the gauge will drop when it gets to 1/4 tank and sometimes just under 1/2 tank.
I have run out of gas twice, then fill it up for just a few dollars, so i know it is not empty. The last three trips I have taken I had trouble putting gas in the car, it takes a long time to get it full: if possible. the car acts like it has a vapor lock in tank or something, I always leave a puddle of gas at the stations because of this. I talked to my service manager about a year after i got the car and he told me the gauge could not be fixed unless they seen it happen.
I talked to the service manager again about the guage later, he told me it could not be fixed. After all this I wrote to three people at Ford and told them about my problems: CEO, Marketing Manager and safety director, I have not heard for them. I did write to ford pres a couple of years ago and did not hear back. The car is my dream, but I am so upset with it. If it cannot be fixed it should have the price brought down.
I purchased a 2013 Ford Focus ST and my regrets of ever doing business with Ford are growing. In February 2015 the vehicle suffered a major engine failure and spent 6 weeks at a dealer having the engine rebuilt (Case File # CAS6125926). After 6 weeks and no rental car reimbursement from Ford, I received the vehicle back. Things seemed okay, until different failure happened. The vehcile was towed back to a Ford dealer and again repaired (the same case number referenced above was reopened). For several weeks the car was doing fine, until it failed again on Sunday, May 24. 2015. On Tuesday, May 26, 2015 the vehcile was towed to another Ford dealer and a new case File (# CAS-7237647) was opened and a secondary Case File # CAS-7237739 was opened requesting the vehicle be purchased back.
In the meantime, I left several messages for Melissa Cruz, Regional Service Manager for Fprd Motor Company, who refused to return my calls in a timely manner. Today, I finally received a call from her advising the Ford Motor Company would not consider buying back their lemon, nor would they consider reimbursing the close to $2,000.00 in rental car fees that I have encurred since February 2015, nor would they consider any rental car assistance while the vehicle in currently in the dealer.
This is unacceptable in every way. There are blogs with over 100 pages of Ford customers who purchased the Focus ST and suffered the exact same engine failure as I did, I am including a link to just one of them here: focusst.org/forum/focus-st-maintenance/17529-blown-motor-resource-thread.html)
Ford is a total ripoff. They build defective cars with obviously known issues and then refuse to cooperate with their customers to make it right!
Don;t be fooled by Ford Motor Company's advertising. Their engines are sub-standard, their quality of sub-standard, and their dedication to their customers is even worse!
Ford Motors claims their number one Priority is Safety...and YET they sold me a car with faulty door latches, that they knew were faulty and they didnt tell us that...now the car is in RECALL status...however the parts for the door latches will not be available until September...two months after we purchased the car the back passenger side door suddenly would not close... they replaced it... two days ago while driving down the freeway at 65 mph the DRIVER door alram went off and it began to open....i pulled over and as i slowed down the door swung wide open... so we took it back in and they confirmed the car is in RECALL..however the parts to replace the door latches will not be available until September so they used the SAME FAULTY locks to replace the latch ...now ...not feeling safe in the car they refuse to return the car or switch it out for a un recalled model....celarly Sfety is NOT Ford or Plam Springs Motors top priority...
Oh and after owning the car less than a year we were told that the fan belt was "old" and needed to be replced at a cost of $160...how does a fan belt get "OLD" in under a year..when all we do is drive tot he gym and grocery store and home?
As a Ford customer for over 6 years I will NEVER be purchasing a FORD again.....
I leased a new 2012 Ford Focus. I have owned cars for 40 years and I have never ever had such problems with all of my cars combined.
I have always avoided buying an American made car, because I knew it was a bad product. From design to performance, it has been unappealing and I have witnessed horror stories from American car owners and especially Ford.
But when I saw the new car designs and hype of the Ford companies campaign after the financial collapse, I thought, OK, they finally got the message and now I can keep the money in this country and do my small patriotic duty.
Well, what a mistake:
Within the first year of a brand new car I had the following fixed or not fixable:
Three oil leaks, the A/C compressor and fan replaced, the transmission repaired twice and then finally replaced, the blue tooth periodically disconnecting - unfixable, the worst radio reception - unreplaced, the car alarm periodically going off for no reason, the radio staying on when leaving the car, shuttering when accelerating when making turns, the window washer stop working.
They kept denying that there was anything wrong with the transmission. Finally they replaced it when I found a memo from the Ford company about the transmission problem and a year later a formal recall letter from Ford.
Is that not enough? So I get a Lawyer to get me some compensation of take the car back under the Lemon Law. Ford would not take the car back, took a long time to respond and finally only gave me $2 thousand dollars and made me sign an agreement to not go after them again in the future of we would have to go to court and take a year just to get a court date.
After my 36K warranty ran out, they wanted to charge me a ridiculous warranty extension fee. I had 6 mos. left on my lease so I took a chance to go commando.
I finally turned in the car but there were things that we still not working and I have not received the so called "Independent inspection" (how is it independent if Ford is paying this company?)
So there is a foam cover to the speakers in the rear window that has been eaten away by the sun, something is blocking the air from coming out of the a/c vents and who know what else they might find.
Also I had a ding in my car door that was from some jerk banging it in a parking lot. Ford wanted to charge me $400 dollars to fix it. I went to an independent dent repair person and he charged me $100 dollars to fix it. As I was talking with him I told him how Ford wanted to charge me $400. He said, he is the one they hire to do the job. After digging deeper he told me he only charged the $50 to fix it, because of volume. I asked where does the extra $350 dollars go? He said the dealerships pocket.
When my lease was ending, it left me in a dilemma. The amount I owed to buy this car was so far above the blue book value and the repair record was so bad, not only would I not want to buy this thing, I could not sell it to anyone. Also, when I went to a different car company and tried to get a new car like a Toyota, they told me Ford would not give them the payoff amount, like every other car company does. I would have to go to Ford directly, which I did and they wouldn't even give me the quote in writing.
You know, I don't know what Ford is thinking. Do they really expect people to not catch on to there smoke and mirrors about their products. Or maybe there are simply enough duped morons that will still buy these products. I hope if you are reading this you will be aware and not get their products.
If Ford is reading this: Why don't you do the right thing? There is the technology and skills to make a good product, take care of your customers and be fair. I really hope that your company will feel the pain of what you are generating for yourselves someday. I am going back to square one and not only not every buying a ford product again and telling everyone I can not to, I will never buy an American made product again.
What a shame and what a shame on you FORD. Maybe after all this time you should correct the spelling of your company from Ford to Fraud motor company and the Focus to F-- us.
Ford has a major safety issue with the 6.7 powerstroke deisel engines. I have a 2012 F 350 with 32,300 miles on it. At 15,000 miles the truck shutdown due to a EGT temp sensor malfuction. At 32,200 miles the truck did the same thing. When this happens you hear a chime and by the time you read that message the vehicle has no power. You are a sitting duck if you have no place to pull over. I have had to tow the truck two now for the same thing. The Ford delaership I deal with have been great and they replace the sensor at no charge the root problem is that Ford has no long term corrective action for this. What I am told is that we (ford) will replace the sensor each time it happens. That's great but they are ignoring the safety potential this defect has. If you are on the highway in traffic with no shoulder or on a bridge and this happens you are pretty much done. This is a major problem that I have read about on line as thousands of people have this same problem. In addtion, the poor folks at the delaerships on the front lines can only look you in the eye and tell you they (Ford) have no long term fix. When you pay $65K for a truck, you expect it to be dependable. Ford, you need to step up to the plate and correct this before someone get's killed if that have not already!
FORD BUILT TOUGH IS THE MOTTO, Should be Ford built cheaply with lots of PLASTIC PARTS. When my plastic door handles kept breaking from normal use, and I have to fix it, at crazy cost of parts and labor one door $225.00
Called Ford head office, they said basicly no recalls, not Ford problem. end of storie. Called the Ford where I bought the Truck, certified car good for one year, part good for one year, my truck was just pass the one year.
DON'T BUY AUTOS MADE OUT OF A LOT OF PLASTIC AND DO NOT STAND BY THEIR PRODUCT MOTTO, FORD BUILT TOUGH.
WHAT IF MY CAR WAS ON FIRE AND THE PLASTIC DOOR HANDLE BROKE AT THAT TIME? MOST LIKELY THE FIRE
WOULD HAVE A LOT PLASTIC MATIERIAL TO SPEED UP THE FIRE WITH TOXIC SMOKE TO HELP ME DIE QUICKLY.
thanks ford, customer for 30 years no more, hello some better made truck. Hope this helps someone to look more closely at ford built tough lie.
I purchased my 2013 Ford Focus almost a year ago. I have taken the car in to be reviewed and/or fixed/repaired for transmission problems 4 times over that time frame. The first time I took my car in was for an oil change (~9k miles) plus to talk to the service rep about my concern that my car shakes, grinds, jerks forward and jolts even when in reverse. I was told that day it was normal and no need to worry.
Backing up to when I purchased the car - I was told that the car will take up to the first 10k miles for it to "learn me" but once it learns me all the grinding will stop and jerking will smooth out (**keep in mind it did not jerk or shake when test driving *lesson learn to take car for full 24 hours before buying next car!) .. I was also told that it will sometimes feel like driving a manual transmission but I wasn't too worried about that because I used to drive a manual transmission for years - noooo biggie. BUT REALLLLLLYYYY.. How is it when I'm in rush hour traffic that I'm jolting forward, car is shaking uncontrollably from the transmission trying to find a gear to get into between the MPH of 5-25 mph???? It feels like the transmission is trying to catch in 3rd gear when I have slowed down to almost to a full stop and it should be at least catching in 2nd if not 1st when completely stopped. (*even when driving a 4 wheeler this is still the case!!!!)
I did receive a letter from Ford Motor Company to take car in for possible reprogramming and changing seals for transmissions.. Okay I have taken it in twice now for reprogramming - was told by service tech both times that it didn’t fall into the guidelines of the transmission being repaired even further - now next week I'll take it in again and maybe this time it will be getting the seals replaced. But from what I have heard it won’t make a difference.. Until the full transmission is replaced with a newer and safer transmission - no seal or reprogramming is going to make a difference. Ford did extend the transmission warranty to 100k .. It is appreciated but I'm stuck now with this car, probably will never get a good trade-in value.. NO ONE will buy this car knowing it has these problems with the transmission - with or without an extended warranty!
I hope someone out there is listening - we need something done - a full recall and new transmission replacement.. Something..
On Sept 10th of this year, my 2009 Ford Escape failed on the freeway, due to a faulty Electronic Throttle Body. Ford acknowledged this faulty part in early 2014, but did not inform me, either through the dealership, or via mail of this issue. I was not aware of the problem until my vehicle failed and subsequently almost inadvertently caused a major traffic accident in rush hour traffic.
I called Ford about my concerns after I learned about the defect, only to be told that there was nothing they could do without having it repaired at one of their dealerships. Unfortunately it was already repaired at the closest shop to the freeway due to my limited means of having it towed, and so Ford refused to reimburse me. Note, this is a defect that they had ACKNOWLEDGED exists. I feel ripped off for having to pay for a part that was defective. This is a shady business practice. Be warned.
No one in Ford wants to help me. They only want to minimize their liability. After four Ford cars, I think it's time to move on to a company with more integrity.
Ford motor company via Henry Curtis Ford, Petaluma Ca. They have inspected my 2009 Mustang and refuse to repair BODY ROT on the hood of my 2009 Ford Mustang.
I leased a 2014 Ford Focus at Crown Ford in Lynbrook, New York on August 20, 2013. The car was described as having an automatic transmission. Almost immediately, when accelerating from a standing stop, the car lurched, shook like a 7.2 Richter scale earthquake, grinded, and generally accelerated in low gears horrendously. Within a week, I brought the car back to Crown and took a ride with the service manager. Of course, the car accelerated smoothly, which, as I learned later, was not unusual while also experiencing the tremors at times. The service manager told me he had never heard of this problem, and had not been notified of such a problem by Ford.
I suffered through 8 months and 6000 miles of the transmission shakes. When I had passengers in the car, they typically asked, ""what the hell is wrong with your car?"". After 8 months of this nonsense, I went to Pines Ford in Pembroke Pines Florida, where I now live. Low and behold, the service rep pulled out a memo from Ford to dealers in September, 2012, acknowledging that the normal performance of the transmission included grinding and other issues, but did not mention the shaking. He also informed me that the transmission was an automatic manual transmission, which I now understand to be a manual that I have no control over. He said I could drop off the car for a couple of days, but my complaints actually represented normal performance, and would likely accomplish nothing.
I believe that Ford has engaged in fraud for as long as this transmission has been on the market. At a minimum, this is the worst transmission I've ever driven in 45 years. I will never buy or lease a Ford product again, and warn potential customers that this car is seriously defective. I'd love to see a class action suit against Ford due to this misrepresentation.
Ford Motor Company Reviews
Will try to do this correctly. I have a 2011 mustang I purchased new in 2011.
I started having problems with the gas gauge shortly ater i got the car, I thought it would straighten up after awhile. The car does fine sometimes, but most times not. the gas gauge will drop down to empty and say 6 miles to empty. I know the tank is not empty because the gauge will drop when it gets to 1/4 tank and sometimes just under 1/2 tank.
I have run out of gas twice, then fill it up for just a few dollars, so i know it is not empty. The last three trips I have taken I had trouble putting gas in the car, it takes a long time to get it full: if possible. the car acts like it has a vapor lock in tank or something, I always leave a puddle of gas at the stations because of this. I talked to my service manager about a year after i got the car and he told me the gauge could not be fixed unless they seen it happen.
I talked to the service manager again about the guage later, he told me it could not be fixed. After all this I wrote to three people at Ford and told them about my problems: CEO, Marketing Manager and safety director, I have not heard for them. I did write to ford pres a couple of years ago and did not hear back. The car is my dream, but I am so upset with it. If it cannot be fixed it should have the price brought down.
I purchased a 2013 Ford Focus ST and my regrets of ever doing business with Ford are growing. In February 2015 the vehicle suffered a major engine failure and spent 6 weeks at a dealer having the engine rebuilt (Case File # CAS6125926). After 6 weeks and no rental car reimbursement from Ford, I received the vehicle back. Things seemed okay, until different failure happened. The vehcile was towed back to a Ford dealer and again repaired (the same case number referenced above was reopened). For several weeks the car was doing fine, until it failed again on Sunday, May 24. 2015. On Tuesday, May 26, 2015 the vehcile was towed to another Ford dealer and a new case File (# CAS-7237647) was opened and a secondary Case File # CAS-7237739 was opened requesting the vehicle be purchased back.
In the meantime, I left several messages for Melissa Cruz, Regional Service Manager for Fprd Motor Company, who refused to return my calls in a timely manner. Today, I finally received a call from her advising the Ford Motor Company would not consider buying back their lemon, nor would they consider reimbursing the close to $2,000.00 in rental car fees that I have encurred since February 2015, nor would they consider any rental car assistance while the vehicle in currently in the dealer.
This is unacceptable in every way. There are blogs with over 100 pages of Ford customers who purchased the Focus ST and suffered the exact same engine failure as I did, I am including a link to just one of them here: focusst.org/forum/focus-st-maintenance/17529-blown-motor-resource-thread.html)
Ford is a total ripoff. They build defective cars with obviously known issues and then refuse to cooperate with their customers to make it right!
Don;t be fooled by Ford Motor Company's advertising. Their engines are sub-standard, their quality of sub-standard, and their dedication to their customers is even worse!
Ford Motors claims their number one Priority is Safety...and YET they sold me a car with faulty door latches, that they knew were faulty and they didnt tell us that...now the car is in RECALL status...however the parts for the door latches will not be available until September...two months after we purchased the car the back passenger side door suddenly would not close... they replaced it... two days ago while driving down the freeway at 65 mph the DRIVER door alram went off and it began to open....i pulled over and as i slowed down the door swung wide open... so we took it back in and they confirmed the car is in RECALL..however the parts to replace the door latches will not be available until September so they used the SAME FAULTY locks to replace the latch ...now ...not feeling safe in the car they refuse to return the car or switch it out for a un recalled model....celarly Sfety is NOT Ford or Plam Springs Motors top priority...
Oh and after owning the car less than a year we were told that the fan belt was "old" and needed to be replced at a cost of $160...how does a fan belt get "OLD" in under a year..when all we do is drive tot he gym and grocery store and home?
As a Ford customer for over 6 years I will NEVER be purchasing a FORD again.....
I leased a new 2012 Ford Focus. I have owned cars for 40 years and I have never ever had such problems with all of my cars combined.
I have always avoided buying an American made car, because I knew it was a bad product. From design to performance, it has been unappealing and I have witnessed horror stories from American car owners and especially Ford.
But when I saw the new car designs and hype of the Ford companies campaign after the financial collapse, I thought, OK, they finally got the message and now I can keep the money in this country and do my small patriotic duty.
Well, what a mistake:
Within the first year of a brand new car I had the following fixed or not fixable:
Three oil leaks, the A/C compressor and fan replaced, the transmission repaired twice and then finally replaced, the blue tooth periodically disconnecting - unfixable, the worst radio reception - unreplaced, the car alarm periodically going off for no reason, the radio staying on when leaving the car, shuttering when accelerating when making turns, the window washer stop working.
They kept denying that there was anything wrong with the transmission. Finally they replaced it when I found a memo from the Ford company about the transmission problem and a year later a formal recall letter from Ford.
Is that not enough? So I get a Lawyer to get me some compensation of take the car back under the Lemon Law. Ford would not take the car back, took a long time to respond and finally only gave me $2 thousand dollars and made me sign an agreement to not go after them again in the future of we would have to go to court and take a year just to get a court date.
After my 36K warranty ran out, they wanted to charge me a ridiculous warranty extension fee. I had 6 mos. left on my lease so I took a chance to go commando.
I finally turned in the car but there were things that we still not working and I have not received the so called "Independent inspection" (how is it independent if Ford is paying this company?)
So there is a foam cover to the speakers in the rear window that has been eaten away by the sun, something is blocking the air from coming out of the a/c vents and who know what else they might find.
Also I had a ding in my car door that was from some jerk banging it in a parking lot. Ford wanted to charge me $400 dollars to fix it. I went to an independent dent repair person and he charged me $100 dollars to fix it. As I was talking with him I told him how Ford wanted to charge me $400. He said, he is the one they hire to do the job. After digging deeper he told me he only charged the $50 to fix it, because of volume. I asked where does the extra $350 dollars go? He said the dealerships pocket.
When my lease was ending, it left me in a dilemma. The amount I owed to buy this car was so far above the blue book value and the repair record was so bad, not only would I not want to buy this thing, I could not sell it to anyone. Also, when I went to a different car company and tried to get a new car like a Toyota, they told me Ford would not give them the payoff amount, like every other car company does. I would have to go to Ford directly, which I did and they wouldn't even give me the quote in writing.
You know, I don't know what Ford is thinking. Do they really expect people to not catch on to there smoke and mirrors about their products. Or maybe there are simply enough duped morons that will still buy these products. I hope if you are reading this you will be aware and not get their products.
If Ford is reading this: Why don't you do the right thing? There is the technology and skills to make a good product, take care of your customers and be fair. I really hope that your company will feel the pain of what you are generating for yourselves someday. I am going back to square one and not only not every buying a ford product again and telling everyone I can not to, I will never buy an American made product again.
What a shame and what a shame on you FORD. Maybe after all this time you should correct the spelling of your company from Ford to Fraud motor company and the Focus to F-- us.
Ford has a major safety issue with the 6.7 powerstroke deisel engines. I have a 2012 F 350 with 32,300 miles on it. At 15,000 miles the truck shutdown due to a EGT temp sensor malfuction. At 32,200 miles the truck did the same thing. When this happens you hear a chime and by the time you read that message the vehicle has no power. You are a sitting duck if you have no place to pull over. I have had to tow the truck two now for the same thing. The Ford delaership I deal with have been great and they replace the sensor at no charge the root problem is that Ford has no long term corrective action for this. What I am told is that we (ford) will replace the sensor each time it happens. That's great but they are ignoring the safety potential this defect has. If you are on the highway in traffic with no shoulder or on a bridge and this happens you are pretty much done. This is a major problem that I have read about on line as thousands of people have this same problem. In addtion, the poor folks at the delaerships on the front lines can only look you in the eye and tell you they (Ford) have no long term fix. When you pay $65K for a truck, you expect it to be dependable. Ford, you need to step up to the plate and correct this before someone get's killed if that have not already!
FORD BUILT TOUGH IS THE MOTTO, Should be Ford built cheaply with lots of PLASTIC PARTS. When my plastic door handles kept breaking from normal use, and I have to fix it, at crazy cost of parts and labor one door $225.00
Called Ford head office, they said basicly no recalls, not Ford problem. end of storie. Called the Ford where I bought the Truck, certified car good for one year, part good for one year, my truck was just pass the one year.
DON'T BUY AUTOS MADE OUT OF A LOT OF PLASTIC AND DO NOT STAND BY THEIR PRODUCT MOTTO, FORD BUILT TOUGH.
WHAT IF MY CAR WAS ON FIRE AND THE PLASTIC DOOR HANDLE BROKE AT THAT TIME? MOST LIKELY THE FIRE
WOULD HAVE A LOT PLASTIC MATIERIAL TO SPEED UP THE FIRE WITH TOXIC SMOKE TO HELP ME DIE QUICKLY.
thanks ford, customer for 30 years no more, hello some better made truck. Hope this helps someone to look more closely at ford built tough lie.
I purchased my 2013 Ford Focus almost a year ago. I have taken the car in to be reviewed and/or fixed/repaired for transmission problems 4 times over that time frame. The first time I took my car in was for an oil change (~9k miles) plus to talk to the service rep about my concern that my car shakes, grinds, jerks forward and jolts even when in reverse. I was told that day it was normal and no need to worry.
Backing up to when I purchased the car - I was told that the car will take up to the first 10k miles for it to "learn me" but once it learns me all the grinding will stop and jerking will smooth out (**keep in mind it did not jerk or shake when test driving *lesson learn to take car for full 24 hours before buying next car!) .. I was also told that it will sometimes feel like driving a manual transmission but I wasn't too worried about that because I used to drive a manual transmission for years - noooo biggie. BUT REALLLLLLYYYY.. How is it when I'm in rush hour traffic that I'm jolting forward, car is shaking uncontrollably from the transmission trying to find a gear to get into between the MPH of 5-25 mph???? It feels like the transmission is trying to catch in 3rd gear when I have slowed down to almost to a full stop and it should be at least catching in 2nd if not 1st when completely stopped. (*even when driving a 4 wheeler this is still the case!!!!)
I did receive a letter from Ford Motor Company to take car in for possible reprogramming and changing seals for transmissions.. Okay I have taken it in twice now for reprogramming - was told by service tech both times that it didn’t fall into the guidelines of the transmission being repaired even further - now next week I'll take it in again and maybe this time it will be getting the seals replaced. But from what I have heard it won’t make a difference.. Until the full transmission is replaced with a newer and safer transmission - no seal or reprogramming is going to make a difference. Ford did extend the transmission warranty to 100k .. It is appreciated but I'm stuck now with this car, probably will never get a good trade-in value.. NO ONE will buy this car knowing it has these problems with the transmission - with or without an extended warranty!
I hope someone out there is listening - we need something done - a full recall and new transmission replacement.. Something..
Thanks,
Jackie
On Sept 10th of this year, my 2009 Ford Escape failed on the freeway, due to a faulty Electronic Throttle Body. Ford acknowledged this faulty part in early 2014, but did not inform me, either through the dealership, or via mail of this issue. I was not aware of the problem until my vehicle failed and subsequently almost inadvertently caused a major traffic accident in rush hour traffic.
I called Ford about my concerns after I learned about the defect, only to be told that there was nothing they could do without having it repaired at one of their dealerships. Unfortunately it was already repaired at the closest shop to the freeway due to my limited means of having it towed, and so Ford refused to reimburse me. Note, this is a defect that they had ACKNOWLEDGED exists. I feel ripped off for having to pay for a part that was defective. This is a shady business practice. Be warned.
No one in Ford wants to help me. They only want to minimize their liability. After four Ford cars, I think it's time to move on to a company with more integrity.
Ford motor company via Henry Curtis Ford, Petaluma Ca. They have inspected my 2009 Mustang and refuse to repair BODY ROT on the hood of my 2009 Ford Mustang.
I leased a 2014 Ford Focus at Crown Ford in Lynbrook, New York on August 20, 2013. The car was described as having an automatic transmission. Almost immediately, when accelerating from a standing stop, the car lurched, shook like a 7.2 Richter scale earthquake, grinded, and generally accelerated in low gears horrendously. Within a week, I brought the car back to Crown and took a ride with the service manager. Of course, the car accelerated smoothly, which, as I learned later, was not unusual while also experiencing the tremors at times. The service manager told me he had never heard of this problem, and had not been notified of such a problem by Ford.
I suffered through 8 months and 6000 miles of the transmission shakes. When I had passengers in the car, they typically asked, ""what the hell is wrong with your car?"". After 8 months of this nonsense, I went to Pines Ford in Pembroke Pines Florida, where I now live. Low and behold, the service rep pulled out a memo from Ford to dealers in September, 2012, acknowledging that the normal performance of the transmission included grinding and other issues, but did not mention the shaking. He also informed me that the transmission was an automatic manual transmission, which I now understand to be a manual that I have no control over. He said I could drop off the car for a couple of days, but my complaints actually represented normal performance, and would likely accomplish nothing.
I believe that Ford has engaged in fraud for as long as this transmission has been on the market. At a minimum, this is the worst transmission I've ever driven in 45 years. I will never buy or lease a Ford product again, and warn potential customers that this car is seriously defective. I'd love to see a class action suit against Ford due to this misrepresentation.