These people keep their ebay business open but dont tell you they've taken off for 1/2 month. 10 days later when i message to cancel my order "we cant because we already processed it for shipping" my reply' how did you do that when your phone recording says you wont return until oct. 20th??. Ok no big deal....it is but i can deal with it. Then said item i get costs 700$ and 3rd time i use it goes blank!--- i.e. it's now a 700$ hunk of junk so i want to return it. I message them and they wont reply. I'ts the weekend so it again appears their not open {sabath..} fine I send a message stating i will pay for sending in for warranty repairs and want to return it once it arrives from the manufacturer . NO REPLY . i send 3 more messages NO REPLY . I open up a return ticket with Ebay who then states you have until the 13th of this month to provide shipping label data or your case will be terminated. Again i contact these people and ask WHY WONT YOU REPLY TO MESSAGES? I CANT SEND THE POST until CELESTRON sends it TO ME!!!=== again no reply.....they just wait out the limitations for a shipping label and the case is closed.----- DONT do business with these jerks it there's a chance you buy something expensive that runs the risk of failure..........they wont treat you fairly nor will they communicate with you----- i'll never buy from these cheapskate shmucks again....BEWARE
The whole case is based on my pruchase date and these jerks didnt ship it until 12 days LATER. Then want me to honor a 30 day return policy that hasnt been 1/2 that from the date i actually receive said item yet alone its been sent in for warranty repair so they dont have to.
Hood rat trash store. customer service is hood rat. avoid. ordered tripod. received completely different than pictured. condescending hood rat on the phone said picture on website is for illustration purposes only. no wonder. wish i would have looked them up prior to purchase. hood rat brooklyn, ny.
If I could I would give Focus a negative star - Be aware - Do not order from them!!
I ordered a Sony Cyber-Shot camera kit online with addition accessories and their website specified to be received within 2 days.
I called the following day to confirm the order and its delivery date; they assured me, both verbally and in an email confirmation. The next day I still had not received a tracking shipping number, and called again. They reassured me (both verbally and in an email) that it will be shipped that day and arrive on time.
Later that evening, I received an email declaring that the camera and kit are not in stock and if I wanted to cancel or wait. After 3 days of correspondence, and day 4 I still have not received my credit.
They sell items with a guarantee in which they do not have and who knows when they will deliver the merchandise. Select a different vendor
Focus Camera Reviews
These people keep their ebay business open but dont tell you they've taken off for 1/2 month. 10 days later when i message to cancel my order "we cant because we already processed it for shipping" my reply' how did you do that when your phone recording says you wont return until oct. 20th??. Ok no big deal....it is but i can deal with it. Then said item i get costs 700$ and 3rd time i use it goes blank!--- i.e. it's now a 700$ hunk of junk so i want to return it. I message them and they wont reply. I'ts the weekend so it again appears their not open {sabath..} fine I send a message stating i will pay for sending in for warranty repairs and want to return it once it arrives from the manufacturer . NO REPLY . i send 3 more messages NO REPLY . I open up a return ticket with Ebay who then states you have until the 13th of this month to provide shipping label data or your case will be terminated. Again i contact these people and ask WHY WONT YOU REPLY TO MESSAGES? I CANT SEND THE POST until CELESTRON sends it TO ME!!!=== again no reply.....they just wait out the limitations for a shipping label and the case is closed.----- DONT do business with these jerks it there's a chance you buy something expensive that runs the risk of failure..........they wont treat you fairly nor will they communicate with you----- i'll never buy from these cheapskate shmucks again....BEWARE
The whole case is based on my pruchase date and these jerks didnt ship it until 12 days LATER. Then want me to honor a 30 day return policy that hasnt been 1/2 that from the date i actually receive said item yet alone its been sent in for warranty repair so they dont have to.
Hood rat trash store. customer service is hood rat. avoid. ordered tripod. received completely different than pictured. condescending hood rat on the phone said picture on website is for illustration purposes only. no wonder. wish i would have looked them up prior to purchase. hood rat brooklyn, ny.
If I could I would give Focus a negative star - Be aware - Do not order from them!!
I ordered a Sony Cyber-Shot camera kit online with addition accessories and their website specified to be received within 2 days.
I called the following day to confirm the order and its delivery date; they assured me, both verbally and in an email confirmation. The next day I still had not received a tracking shipping number, and called again. They reassured me (both verbally and in an email) that it will be shipped that day and arrive on time.
Later that evening, I received an email declaring that the camera and kit are not in stock and if I wanted to cancel or wait. After 3 days of correspondence, and day 4 I still have not received my credit.
They sell items with a guarantee in which they do not have and who knows when they will deliver the merchandise. Select a different vendor