I ordered flowers for a friends birthday from Florist Express and was unhappy with what was delivered so asked for a refund in regards to their 100% satisfaction claim. I've been waiting for 2 weeks for a response.. Just sent another request.
I understood that what I order may vary slightly, as they state on the website, but the arrangement that was delivered varied greatly (look at the picture)! The overall size difference is quite significant, not to mention the lack of flowers (where are the full size roses I paid for). I am also unable to see a hydrangea, which was one of the main flowers and probably what made this arrangement more expensive than others (my friend said there were 2...) Had I purchased an arrangement that was $30-40, I would feel that what was delivered was fair. But, I paid $70 + delivery for this arrangement. This order was also placed on a Tuesday with a Friday delivery date - more than enough time to secure the proper flowers.
Overpriced and flowers aren't delivered same day as arranged/paid for. Long hold times on phone and poor/extremely late communication of order problems. They were unable to find florist to deliver 2 days in a row but didn't try relaying the issues they were having until the end of the day. Order had to be refunded because flowers were not going to be delivered as promised twice!
FloristExpress.com Reviews
I ordered flowers for a friends birthday from Florist Express and was unhappy with what was delivered so asked for a refund in regards to their 100% satisfaction claim. I've been waiting for 2 weeks for a response.. Just sent another request.
I understood that what I order may vary slightly, as they state on the website, but the arrangement that was delivered varied greatly (look at the picture)! The overall size difference is quite significant, not to mention the lack of flowers (where are the full size roses I paid for). I am also unable to see a hydrangea, which was one of the main flowers and probably what made this arrangement more expensive than others (my friend said there were 2...) Had I purchased an arrangement that was $30-40, I would feel that what was delivered was fair. But, I paid $70 + delivery for this arrangement. This order was also placed on a Tuesday with a Friday delivery date - more than enough time to secure the proper flowers.
Overpriced and flowers aren't delivered same day as arranged/paid for. Long hold times on phone and poor/extremely late communication of order problems. They were unable to find florist to deliver 2 days in a row but didn't try relaying the issues they were having until the end of the day. Order had to be refunded because flowers were not going to be delivered as promised twice!