Over ninety days after an online purchase I made, picked up at store, and returned quickly of which I assume/thought I understood was credited back in the same way I purchased, over ninety days later someone from customer service w/their website suddenly says I have an invoice due for that purchase that there was a malfunction with PayPal.com and I needed to suddenly pay an invoice for items I returned over ninety days ago. I am blown away, never seen retail/cashier come chase me for a register mistake of which at this point looks like it would be straight cost out of my pocket, because they think after all this time I should show them record of the return, oh and they can't find their copy of that either at the store or online, yet it took place. I do not see any kosher side of paying for something they shipped without proper payment and now almost four months later suddenly say, oh sorry, it wasn't paid for.... seems to me they need to determine where my credit went then, before i should have to make payment, etc. But, again don't see the customer service side of this situation and while this was a small purchase, I am scared to think, what if it was a lot of money, and what else will they try to come up with... how do I not know these people who are emailing aren't running a online scam? I suggested to them I would be complaining further with the Better Business Bureau and will not continue to do business with Floor and Decor anylonger. They claim they are referring me to another department, but I question whether they do anything construction by try to blame me or report to credit, etc. even when I don't have a credit account with them.
Purchased 50 boxes of Natural Prestige #26385 wood laminate flooring for a large remodeling project Dec 03 2014 from the Lakeland Floor & Decor. Finished and tried to return 5 unused boxes of laminate 01/21/2015. The store manager said NO REFUNDS after 30 days! How many people finish large projects in 30 days! I am guessing they do VERY FEW refunds! They are certainly NOT like (((competitors' names redacted))) who have a fantastic return policy. I will give them no more of my business. Now I am stuck with $188.64 worth of boxed unused laminate I do no need...
While picking out flooring for my new house a representative walked up to me a provide assistance for what I was looking for. He was very good at his job and after finding everything I wanted he quoted me a price to which I said I'd have to buy the other half of what I wanted later due to the cost that want feasible for me at the time. He then went on to say not to worry about that and that he was going to contact a manager and they would incorporate a discount and I could get everything I need at their store in Richmond Virginia vs going I lowes to lowes or home depot. As I'm checking out in line I see the rep standing in from of the check out with a manager. As I approach to check out as told him I was ready to calculate the discount he told me I would get. In front of other people beside me in line the manager announced to everybody. "Who you think you are"? You think just because you got a few things from us, your special or something" as he did a figure 8 in the air with his finger pointing towards my cart of things I was checking out with. I was stunned and embarrassed. I went on to appalogize and told him I was under the empression that the rep beside you told you he was going to give me a discount. the manager asked the rep and literatly in front of me the rep lies and says he did no such thing(I realized he looked scared for his job). I was left standing there as people laughed at me which was so humiliating I can't begin to express it. I can't believe this is standard procedure for a manager to disrespect customers publicly with $600 worth of tile/marble in their cart in a check out line. It was so embarrassing I left my cart and just walked away stunned and confused. Floor and decor has to do something about this manager this is simply behavior they shouldn't tolerate as representation for their company.
Floor & Decor Reviews
Email Scams
Over ninety days after an online purchase I made, picked up at store, and returned quickly of which I assume/thought I understood was credited back in the same way I purchased, over ninety days later someone from customer service w/their website suddenly says I have an invoice due for that purchase that there was a malfunction with PayPal.com and I needed to suddenly pay an invoice for items I returned over ninety days ago. I am blown away, never seen retail/cashier come chase me for a register mistake of which at this point looks like it would be straight cost out of my pocket, because they think after all this time I should show them record of the return, oh and they can't find their copy of that either at the store or online, yet it took place. I do not see any kosher side of paying for something they shipped without proper payment and now almost four months later suddenly say, oh sorry, it wasn't paid for.... seems to me they need to determine where my credit went then, before i should have to make payment, etc. But, again don't see the customer service side of this situation and while this was a small purchase, I am scared to think, what if it was a lot of money, and what else will they try to come up with... how do I not know these people who are emailing aren't running a online scam? I suggested to them I would be complaining further with the Better Business Bureau and will not continue to do business with Floor and Decor anylonger. They claim they are referring me to another department, but I question whether they do anything construction by try to blame me or report to credit, etc. even when I don't have a credit account with them.
Purchased 50 boxes of Natural Prestige #26385 wood laminate flooring for a large remodeling project Dec 03 2014 from the Lakeland Floor & Decor. Finished and tried to return 5 unused boxes of laminate 01/21/2015. The store manager said NO REFUNDS after 30 days! How many people finish large projects in 30 days! I am guessing they do VERY FEW refunds! They are certainly NOT like (((competitors' names redacted))) who have a fantastic return policy. I will give them no more of my business. Now I am stuck with $188.64 worth of boxed unused laminate I do no need...
While picking out flooring for my new house a representative walked up to me a provide assistance for what I was looking for. He was very good at his job and after finding everything I wanted he quoted me a price to which I said I'd have to buy the other half of what I wanted later due to the cost that want feasible for me at the time. He then went on to say not to worry about that and that he was going to contact a manager and they would incorporate a discount and I could get everything I need at their store in Richmond Virginia vs going I lowes to lowes or home depot. As I'm checking out in line I see the rep standing in from of the check out with a manager. As I approach to check out as told him I was ready to calculate the discount he told me I would get. In front of other people beside me in line the manager announced to everybody. "Who you think you are"? You think just because you got a few things from us, your special or something" as he did a figure 8 in the air with his finger pointing towards my cart of things I was checking out with. I was stunned and embarrassed. I went on to appalogize and told him I was under the empression that the rep beside you told you he was going to give me a discount. the manager asked the rep and literatly in front of me the rep lies and says he did no such thing(I realized he looked scared for his job). I was left standing there as people laughed at me which was so humiliating I can't begin to express it. I can't believe this is standard procedure for a manager to disrespect customers publicly with $600 worth of tile/marble in their cart in a check out line. It was so embarrassing I left my cart and just walked away stunned and confused. Floor and decor has to do something about this manager this is simply behavior they shouldn't tolerate as representation for their company.