Flagship Merchant Services seems to have very low fees. Their up-front stated fees for transactions are very low. Low fees are essential in our business and we asked a lot of questions of their service rep to confirm before signing up that these are the only fees.
Our first invoice however included $16 of fees that seemed to be for billing. We wanted to cancel paper billing to save the fees and were told this is impossible! There were other charges but the biggest is $99 for "PCI Annual Fee". Another non-disclosed fee. In three months a service that should have cost our small business no more than $60 total has charged us over $300!
I had two clients present charges to me for payment. I processed the charges. Authorize.net processed the charges in 1 day. Flagship refuses to release the funds as they are over my average ticket amount. Flagship requested that I send them the invoices. I did that as soon as I learned my monies were being held. They then called my clients to verify the charges were valid. Both clients returned the call repeatedly. The risk management person, Aimee O'Dea, still refuses to release my funds. As soon as I complained to her, she told me she could hold my funds for up to 180 days. She was, in effect, threatening to withhold my funds because I was complaining. This was after I and my clients had done exactly what she asked that I and they do. Stay away. Worst bank or processor I ever dealt with. I believe they withhold funds to earn interest on the held monies. The more funds they withhold, the greater their return. I cancelled my account and am still waiting for my funds. I expect that Ms. O'Dea with keep my funds for the maximum amount of time she can if an effort to punish me for complaining.
When we signed uo with this nightmare of a company, they advertised that they were BBB accredited and A rated. Once we started having issues with them I checked BBB and they were not even accredited! I called them to ask them why they did that false advertisement and they did not have an answer. I checked later that day and they had removed it. Needless to say everything else went down hill from there. They charged my account 7 times more than what they said they would charge me per month and when I called they said that they can only credit my account if I do not cancle my service. I can not believe this company keeps getting away with thios, it seems like all of the reports are due to billing issued and flase advertisement. I really hope a lawyer will take interest in any of these complaints and finally do something about this horrid company. Please stay away if you are considering them. Once you sign the agreement there is no getting a hold of them or your money backfor all of their excessive hidden charges.
As with all the other complaints, They have taken my money and won't pay me. they chargde the non compliance fee they seem to like to throw in. What tops it all off after they kept my money and stated my nature of business was a security risk. I sell picnic baskets etc. I threaten to go to BBB, District attorney, and consumer complaints. They then paid a couple payments into my bank to look good. Then I find they went into my website and added all kinds of cancelled transactions and refunds. 10 to one person. That is criminal activity to go in and makeup fradulent orders and canellations. Which I am sure they want to bill me and chargebacks for all these items that they are trying to cover their ASS. We all need to file a lawsuit against this company. They need to be stopped. They just take your money and sit on it.
Flagship Merchant Services Reviews
Flagship Merchant Services seems to have very low fees. Their up-front stated fees for transactions are very low. Low fees are essential in our business and we asked a lot of questions of their service rep to confirm before signing up that these are the only fees.
Our first invoice however included $16 of fees that seemed to be for billing. We wanted to cancel paper billing to save the fees and were told this is impossible! There were other charges but the biggest is $99 for "PCI Annual Fee". Another non-disclosed fee. In three months a service that should have cost our small business no more than $60 total has charged us over $300!
I had two clients present charges to me for payment. I processed the charges. Authorize.net processed the charges in 1 day. Flagship refuses to release the funds as they are over my average ticket amount. Flagship requested that I send them the invoices. I did that as soon as I learned my monies were being held. They then called my clients to verify the charges were valid. Both clients returned the call repeatedly. The risk management person, Aimee O'Dea, still refuses to release my funds. As soon as I complained to her, she told me she could hold my funds for up to 180 days. She was, in effect, threatening to withhold my funds because I was complaining. This was after I and my clients had done exactly what she asked that I and they do. Stay away. Worst bank or processor I ever dealt with. I believe they withhold funds to earn interest on the held monies. The more funds they withhold, the greater their return. I cancelled my account and am still waiting for my funds. I expect that Ms. O'Dea with keep my funds for the maximum amount of time she can if an effort to punish me for complaining.
On the phone and on there web side they where so nice BUT after I sign up they ripped me off big time
(1 instead of charging $18.97 per month they charged beetwen $57.95 to $107.99
(2 they hold the money to them
(3 they gave me only how much they want every time with a different exuse
When we signed uo with this nightmare of a company, they advertised that they were BBB accredited and A rated. Once we started having issues with them I checked BBB and they were not even accredited! I called them to ask them why they did that false advertisement and they did not have an answer. I checked later that day and they had removed it. Needless to say everything else went down hill from there. They charged my account 7 times more than what they said they would charge me per month and when I called they said that they can only credit my account if I do not cancle my service. I can not believe this company keeps getting away with thios, it seems like all of the reports are due to billing issued and flase advertisement. I really hope a lawyer will take interest in any of these complaints and finally do something about this horrid company. Please stay away if you are considering them. Once you sign the agreement there is no getting a hold of them or your money backfor all of their excessive hidden charges.
As with all the other complaints, They have taken my money and won't pay me. they chargde the non compliance fee they seem to like to throw in. What tops it all off after they kept my money and stated my nature of business was a security risk. I sell picnic baskets etc. I threaten to go to BBB, District attorney, and consumer complaints. They then paid a couple payments into my bank to look good. Then I find they went into my website and added all kinds of cancelled transactions and refunds. 10 to one person. That is criminal activity to go in and makeup fradulent orders and canellations. Which I am sure they want to bill me and chargebacks for all these items that they are trying to cover their ASS. We all need to file a lawsuit against this company. They need to be stopped. They just take your money and sit on it.