I was charged a high amount for a couch and love seat that was supposed to be high quality. After having it a few months it started falling part. I called them over and over for quite some time before the finally tried to help. They sent out a repair man who told me to go buy stuffing and re-stuff the back myself. He left me 2 pieces of foam and told me to fix the cushions myself also. So, I had to call them over and over again and they finally sent a different repair man, who they said is the best in the area. He came put and told me that he couldn't fix it because the problem is that it is poorly designed and made. After a little more calling, they brought me out a brand new couch just like the first one. Well, after having this one a few months it is worse than the first! There are pieces of wood that protrude and hurt our backs and leave red marks and sometimes even bruises. There are staples sticking out that cut my husband's finger, all the cushions are flat already, and the whole arm is falling off of the couch! Now they are telling me that they will do nothing because my warranty is out.
Well, if they had not ignored me for so long and they would have fixed the problem in the beginning, it would have been covered. I feel that they purposely made me wait. Now I'm stuck still paying on a $1400 couch and love seat that is falling apart and hurts us and leaves cuts and marks and bruises!
Fitzpatricks Furniture Reviews
I was charged a high amount for a couch and love seat that was supposed to be high quality. After having it a few months it started falling part. I called them over and over for quite some time before the finally tried to help. They sent out a repair man who told me to go buy stuffing and re-stuff the back myself. He left me 2 pieces of foam and told me to fix the cushions myself also. So, I had to call them over and over again and they finally sent a different repair man, who they said is the best in the area. He came put and told me that he couldn't fix it because the problem is that it is poorly designed and made. After a little more calling, they brought me out a brand new couch just like the first one. Well, after having this one a few months it is worse than the first! There are pieces of wood that protrude and hurt our backs and leave red marks and sometimes even bruises. There are staples sticking out that cut my husband's finger, all the cushions are flat already, and the whole arm is falling off of the couch! Now they are telling me that they will do nothing because my warranty is out.
Well, if they had not ignored me for so long and they would have fixed the problem in the beginning, it would have been covered. I feel that they purposely made me wait. Now I'm stuck still paying on a $1400 couch and love seat that is falling apart and hurts us and leaves cuts and marks and bruises!