Beware! Fitness Repair Parts has an absurdly limited policy on returning electronic parts. It was a shame, too, because I had some positive experiences with them in the past, but this year, they sold me a $500 refurbished console for an elliptical. The first one worked, but imperfectly, so I returned it. The second one worked for a month then konked out completely. Oh wait! You only have 21 days! 21 days? For a $500 piece of equipement? Ok, what about sending me back the one I just returned? At least it worked most of the time. No. “It will already have been sent to be refurbished.” And re-sold to some other sucker for another $500? When it will hold together for maybe another month. The policy is stated, but it is not a reasonable policy.
I purchased a Heart Rate Monitor with an ear clip from these folks with the assurance that it was the correct one for my Airdyne. The plug on the device did not match the one on my monitor despite the assurance from their on-line tech that it was the correct one. A quick call to Schwinn confirmed that their claim was bogus. I spent $41 including shipping and handing for this device (their listed price was $14.95). By the time I got done with re-stocking charges, return postage, etc., I was up to $37. Not worth it. Put it on eBay. It sold to an appropriate buyer (I put up warnings) for $18.99. These folks do not tell the truth and they do not back up their products.
I ordered a set of replacement pedals for my Epic A17r exercise bicycle because the original set had developed a loud sqweak. The replacement pedals worked for a day after I received them before they started sqweaking worse than the pair that were replaced. I emaile fitnessrepairparts.com to explain the problem and received an email stating that I had to call and obtain a return authorization. It took 5 calls to finally get through to them (once I was on hold for nearly 45 minutes). When I talked with someone in their "customer service" department, they said I needed to return the parts at my expense, then they would have someone review the part and then they MAY do something about the part at that point. I asked for clarification and was told that if THEY felt the part was bad they would replace it, otherwise I was out of luck. I told them that I felt that since the part went bad the day after it was installed, they should replace the part and provide a return label for the defective parts. They said their comapny policy didn't allow for that type of return. They clearly have no interest in satisfying their customers and have no idea what customer service is
Fitness Plus Equipment Services, Inc. Reviews
Beware! Fitness Repair Parts has an absurdly limited policy on returning electronic parts. It was a shame, too, because I had some positive experiences with them in the past, but this year, they sold me a $500 refurbished console for an elliptical. The first one worked, but imperfectly, so I returned it. The second one worked for a month then konked out completely. Oh wait! You only have 21 days! 21 days? For a $500 piece of equipement? Ok, what about sending me back the one I just returned? At least it worked most of the time. No. “It will already have been sent to be refurbished.” And re-sold to some other sucker for another $500? When it will hold together for maybe another month. The policy is stated, but it is not a reasonable policy.
I purchased a Heart Rate Monitor with an ear clip from these folks with the assurance that it was the correct one for my Airdyne. The plug on the device did not match the one on my monitor despite the assurance from their on-line tech that it was the correct one. A quick call to Schwinn confirmed that their claim was bogus. I spent $41 including shipping and handing for this device (their listed price was $14.95). By the time I got done with re-stocking charges, return postage, etc., I was up to $37. Not worth it. Put it on eBay. It sold to an appropriate buyer (I put up warnings) for $18.99. These folks do not tell the truth and they do not back up their products.
I ordered a set of replacement pedals for my Epic A17r exercise bicycle because the original set had developed a loud sqweak. The replacement pedals worked for a day after I received them before they started sqweaking worse than the pair that were replaced. I emaile fitnessrepairparts.com to explain the problem and received an email stating that I had to call and obtain a return authorization. It took 5 calls to finally get through to them (once I was on hold for nearly 45 minutes). When I talked with someone in their "customer service" department, they said I needed to return the parts at my expense, then they would have someone review the part and then they MAY do something about the part at that point. I asked for clarification and was told that if THEY felt the part was bad they would replace it, otherwise I was out of luck. I told them that I felt that since the part went bad the day after it was installed, they should replace the part and provide a return label for the defective parts. They said their comapny policy didn't allow for that type of return. They clearly have no interest in satisfying their customers and have no idea what customer service is