EDitor’s UPDATE: Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr. Jeffrey Nahom, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Nahom feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahom hopes to maintain First Class Vacations/Firefly Travel Corp. as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Nahom's personal business philosophy is based on the premise that "everyone deserves a vacation and is committed to changing the way America travels”. First Class Vacations/Firefly Travel Corp's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the travel industry." Some of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “First Class Vacations/Firefly Travel Corp. (and Mr. Nahom) truly communicates all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all of their promises.”
First Class Vacations is a company that specializes in selling luxury cruise vacation packages with some of the biggest cruise lines in the world, such as Carnival and Royal Caribbean. First Class Vacations operates a call center to field incoming inquiries and reach out to potential customers, and prides themselves on the 0% interest payment plans they are able to offer their customers. “We give the customer a lot of flexibility in terms of making small payments at 0% interest, which they can’t do anywhere else. If a customer can afford a deposit (with monthly payments at 0% interest), we lock the rates of the cruises for them,” states President and CEO Jeffrey Nahom.
To acquire leads, First Class Vacations utilizes in-house “fronters” that will reach out to potential customers to inquire if they have any interest or plans to book a luxury cruise in the near future. After establishing whether or not the potential customer has any interest in the vacation package, the “fronters” inform the person that a sales representative will contact them again in about 10 to 15 minutes, allowing the potential customer time to decide whether or not a luxury cruise package is for them, and also the opportunity not to answer the return call if it’s not something that interests them. This provides a hassle-free decision making opportunity for the customer.
Once a potential customer has decided that he or she is interested in purchasing a cruise package, the next step is to put down a small deposit to secure the package. Once the customer has decided on a date for their vacation, he or she can “call the reservations department, and our highly trained reservation staff will spend hours [going] back-and-forth for even several days, planning everything and getting to the lowest cost possible,” including airfare, states Mr. Nahom. At this point, the representative in the reservations department will also work with the customer on any special details of their trip, such as room preference, adding travelers, determining the length of the trip, or adding a stay at a hotel in addition to the cruise. “We do take pride in spending a lot of time booking the customers as opposed to just having them go to a website and do everything on their own,” states Mr. Nahom.
EDitor’s UPDATE: Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr. Jeffrey Nahom, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Nahom feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahom hopes to maintain First Class Vacations/Firefly Travel Corp. as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Nahom's personal business philosophy is based on the premise that "everyone deserves a vacation and is committed to changing the way America travels”. First Class Vacations/Firefly Travel Corp's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the travel industry." Some of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “First Class Vacations/Firefly Travel Corp. (and Mr. Nahom) truly communicates all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all of their promises.”
The information provided in this report below is based on comments made by President and CEO Jeffrey Nahom during an on-site inspection held by a third party verification company with no biases toward First Class Vacations.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
First Class Vacations is a company that specializes in selling luxury cruise vacation packages with some of the biggest cruise lines in the world, such as Carnival and Royal Caribbean. First Class Vacations operates a call center to field incoming inquiries and reach out to potential customers, and prides themselves on the 0% interest payment plans they are able to offer their customers. “We give the customer a lot of flexibility in terms of making small payments at 0% interest, which they can’t do anywhere else. If a customer can afford a deposit (with monthly payments at 0% interest), we lock the rates of the cruises for them,” states President and CEO Jeffrey Nahom.
To acquire leads, First Class Vacations utilizes in-house “fronters” that will reach out to potential customers to inquire if they have any interest or plans to book a luxury cruise in the near future. After establishing whether or not the potential customer has any interest in the vacation package, the “fronters” inform the person that a sales representative will contact them again in about 10 to 15 minutes, allowing the potential customer time to decide whether or not a luxury cruise package is for them, and also the opportunity not to answer the return call if it’s not something that interests them. This provides a hassle-free decision making opportunity for the customer.
Once a potential customer has decided that he or she is interested in purchasing a cruise package, the next step is to put down a small deposit to secure the package. Once the customer has decided on a date for their vacation, he or she can “call the reservations department, and our highly trained reservation staff will spend hours [going] back-and-forth for even several days, planning everything and getting to the lowest cost possible,” including airfare, states Mr. Nahom. At this point, the representative in the reservations department will also work with the customer on any special details of their trip, such as room preference, adding travelers, determining the length of the trip, or adding a stay at a hotel in addition to the cruise. “We do take pride in spending a lot of time booking the customers as opposed to just having them go to a website and do everything on their own,” states Mr. Nahom.
Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr. Jeffrey Nahom, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Nahom feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahom hopes to maintain First Class Vacations/Firefly Travel Corp. as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Nahom's personal business philosophy is based on the premise that ""everyone deserves a vacation and is committed to changing the way America travels”. First Class Vacations/Firefly Travel Corp's mission statement says it all: ""Our goal is to provide our clients the best quality, value and professional excellence in the travel industry."" Some of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “First Class Vacations/Firefly Travel Corp. (and Mr. Nahom) truly communicates all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all of their promises.”
The information provided in this report below is based on comments made by President and CEO Jeffrey Nahom during an on-site inspection held by a third party verification company with no biases toward First Class Vacations. Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
First Class Vacations is a company that specializes in selling luxury cruise vacation packages with some of the biggest cruise lines in the world, such as Carnival and Royal Caribbean. First Class Vacations operates a call center to field incoming inquiries and reach out to potential customers, and prides themselves on the 0% interest payment plans they are able to offer their customers. “We give the customer a lot of flexibility in terms of making small payments at 0% interest, which they can’t do anywhere else. If a customer can afford a deposit (with monthly payments at 0% interest), we lock the rates of the cruises for them,” states President and CEO Jeffrey Nahom.
To acquire leads, First Class Vacations utilizes in-house “fronters” that will reach out to potential customers to inquire if they have any interest or plans to book a luxury cruise in the near future. After establishing whether or not the potential customer has any interest in the vacation package, the “fronters” inform the person that a sales representative will contact them again in about 10 to 15 minutes, allowing the potential customer time to decide whether or not a luxury cruise package is for them, and also the opportunity not to answer the return call if it’s not something that interests them. This provides a hassle-free decision making opportunity for the customer.
Once a potential customer has decided that he or she is interested in purchasing a cruise package, the next step is to put down a small deposit to secure the package. Once the customer has decided on a date for their vacation, he or she can “call the reservations department, and our highly trained reservation staff will spend hours [going] back-and-forth for even several days, planning everything and getting to the lowest cost possible,” including airfare, states Mr. Nahom. At this point, the representative in the reservations department will also work with the customer on any special details of their trip, such as room preference, adding travelers, determining the length of the trip, or adding a stay at a hotel in addition to the cruise. “We do take pride in spending a lot of time booking the customers as opposed to just having them go to a website and do everything on their own,” states Mr. Nahom.
EDitor’s UPDATE: Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr.
First Class Vacations, Inc/Firefly Travel Corp joins Ripoff Report Corporate Advocacy Business Remediation & 100% Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
First Class Vacations Reviews
EDitor’s UPDATE: Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr. Jeffrey Nahom, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Nahom feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahom hopes to maintain First Class Vacations/Firefly Travel Corp. as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Nahom's personal business philosophy is based on the premise that "everyone deserves a vacation and is committed to changing the way America travels”. First Class Vacations/Firefly Travel Corp's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the travel industry." Some of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “First Class Vacations/Firefly Travel Corp. (and Mr. Nahom) truly communicates all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all of their promises.”
First Class Vacations is a company that specializes in selling luxury cruise vacation packages with some of the biggest cruise lines in the world, such as Carnival and Royal Caribbean. First Class Vacations operates a call center to field incoming inquiries and reach out to potential customers, and prides themselves on the 0% interest payment plans they are able to offer their customers. “We give the customer a lot of flexibility in terms of making small payments at 0% interest, which they can’t do anywhere else. If a customer can afford a deposit (with monthly payments at 0% interest), we lock the rates of the cruises for them,” states President and CEO Jeffrey Nahom.
To acquire leads, First Class Vacations utilizes in-house “fronters” that will reach out to potential customers to inquire if they have any interest or plans to book a luxury cruise in the near future. After establishing whether or not the potential customer has any interest in the vacation package, the “fronters” inform the person that a sales representative will contact them again in about 10 to 15 minutes, allowing the potential customer time to decide whether or not a luxury cruise package is for them, and also the opportunity not to answer the return call if it’s not something that interests them. This provides a hassle-free decision making opportunity for the customer.
Once a potential customer has decided that he or she is interested in purchasing a cruise package, the next step is to put down a small deposit to secure the package. Once the customer has decided on a date for their vacation, he or she can “call the reservations department, and our highly trained reservation staff will spend hours [going] back-and-forth for even several days, planning everything and getting to the lowest cost possible,” including airfare, states Mr. Nahom. At this point, the representative in the reservations department will also work with the customer on any special details of their trip, such as room preference, adding travelers, determining the length of the trip, or adding a stay at a hotel in addition to the cruise. “We do take pride in spending a lot of time booking the customers as opposed to just having them go to a website and do everything on their own,” states Mr. Nahom.
EDitor’s UPDATE: Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr. Jeffrey Nahom, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Nahom feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahom hopes to maintain First Class Vacations/Firefly Travel Corp. as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Nahom's personal business philosophy is based on the premise that "everyone deserves a vacation and is committed to changing the way America travels”. First Class Vacations/Firefly Travel Corp's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the travel industry." Some of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “First Class Vacations/Firefly Travel Corp. (and Mr. Nahom) truly communicates all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all of their promises.”
The information provided in this report below is based on comments made by President and CEO Jeffrey Nahom during an on-site inspection held by a third party verification company with no biases toward First Class Vacations.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
First Class Vacations is a company that specializes in selling luxury cruise vacation packages with some of the biggest cruise lines in the world, such as Carnival and Royal Caribbean. First Class Vacations operates a call center to field incoming inquiries and reach out to potential customers, and prides themselves on the 0% interest payment plans they are able to offer their customers. “We give the customer a lot of flexibility in terms of making small payments at 0% interest, which they can’t do anywhere else. If a customer can afford a deposit (with monthly payments at 0% interest), we lock the rates of the cruises for them,” states President and CEO Jeffrey Nahom.
To acquire leads, First Class Vacations utilizes in-house “fronters” that will reach out to potential customers to inquire if they have any interest or plans to book a luxury cruise in the near future. After establishing whether or not the potential customer has any interest in the vacation package, the “fronters” inform the person that a sales representative will contact them again in about 10 to 15 minutes, allowing the potential customer time to decide whether or not a luxury cruise package is for them, and also the opportunity not to answer the return call if it’s not something that interests them. This provides a hassle-free decision making opportunity for the customer.
Once a potential customer has decided that he or she is interested in purchasing a cruise package, the next step is to put down a small deposit to secure the package. Once the customer has decided on a date for their vacation, he or she can “call the reservations department, and our highly trained reservation staff will spend hours [going] back-and-forth for even several days, planning everything and getting to the lowest cost possible,” including airfare, states Mr. Nahom. At this point, the representative in the reservations department will also work with the customer on any special details of their trip, such as room preference, adding travelers, determining the length of the trip, or adding a stay at a hotel in addition to the cruise. “We do take pride in spending a lot of time booking the customers as opposed to just having them go to a website and do everything on their own,” states Mr. Nahom.
update per request
thank you Alyson, and Ivan for your response to my issues.
Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr. Jeffrey Nahom, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Nahom feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahom hopes to maintain First Class Vacations/Firefly Travel Corp. as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Nahom's personal business philosophy is based on the premise that ""everyone deserves a vacation and is committed to changing the way America travels”. First Class Vacations/Firefly Travel Corp's mission statement says it all: ""Our goal is to provide our clients the best quality, value and professional excellence in the travel industry."" Some of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “First Class Vacations/Firefly Travel Corp. (and Mr. Nahom) truly communicates all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all of their promises.”
The information provided in this report below is based on comments made by President and CEO Jeffrey Nahom during an on-site inspection held by a third party verification company with no biases toward First Class Vacations. Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
First Class Vacations is a company that specializes in selling luxury cruise vacation packages with some of the biggest cruise lines in the world, such as Carnival and Royal Caribbean. First Class Vacations operates a call center to field incoming inquiries and reach out to potential customers, and prides themselves on the 0% interest payment plans they are able to offer their customers. “We give the customer a lot of flexibility in terms of making small payments at 0% interest, which they can’t do anywhere else. If a customer can afford a deposit (with monthly payments at 0% interest), we lock the rates of the cruises for them,” states President and CEO Jeffrey Nahom.
To acquire leads, First Class Vacations utilizes in-house “fronters” that will reach out to potential customers to inquire if they have any interest or plans to book a luxury cruise in the near future. After establishing whether or not the potential customer has any interest in the vacation package, the “fronters” inform the person that a sales representative will contact them again in about 10 to 15 minutes, allowing the potential customer time to decide whether or not a luxury cruise package is for them, and also the opportunity not to answer the return call if it’s not something that interests them. This provides a hassle-free decision making opportunity for the customer.
Once a potential customer has decided that he or she is interested in purchasing a cruise package, the next step is to put down a small deposit to secure the package. Once the customer has decided on a date for their vacation, he or she can “call the reservations department, and our highly trained reservation staff will spend hours [going] back-and-forth for even several days, planning everything and getting to the lowest cost possible,” including airfare, states Mr. Nahom. At this point, the representative in the reservations department will also work with the customer on any special details of their trip, such as room preference, adding travelers, determining the length of the trip, or adding a stay at a hotel in addition to the cruise. “We do take pride in spending a lot of time booking the customers as opposed to just having them go to a website and do everything on their own,” states Mr. Nahom.
EDitor’s UPDATE: Positive rating and recognition has been given to First Class Vacations/Firefly Travel Corp. for its commitment to excellence in customer service.
Ripoff Report’s discussions with First Class Vacations/Firefly Travel Corp. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. First Class Vacations/Firefly Travel Corp. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Class Vacations/Firefly Travel Corp's principal, Mr.
First Class Vacations, Inc/Firefly Travel Corp joins Ripoff Report Corporate Advocacy Business Remediation & 100% Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.