Rented from Firefly 2 separate times -- Milan and Barcelona. Milan office double-billed me and had to resolve dispute with credit card company. Resolved after 5 months without being able to contact Milan office. 2 months later received OTHER mystery charge on credit card from Milan. Currently in dispute with credit card company.
Rented from Barcelona airport 3 months ago and have yet to receive my fuel refund. They also charge an additional 'fuel assistance fee' which the assistant there readily admitted was a scam. I strongly recommend NOT using this company in Europe. Not sure about American offices, but here in Europe they've been a nightmare.
Firefly Rental Car Reviews
Rented from Firefly 2 separate times -- Milan and Barcelona. Milan office double-billed me and had to resolve dispute with credit card company. Resolved after 5 months without being able to contact Milan office. 2 months later received OTHER mystery charge on credit card from Milan. Currently in dispute with credit card company.
Rented from Barcelona airport 3 months ago and have yet to receive my fuel refund. They also charge an additional 'fuel assistance fee' which the assistant there readily admitted was a scam. I strongly recommend NOT using this company in Europe. Not sure about American offices, but here in Europe they've been a nightmare.