I was sold a "LEMON AND A HALF !!!!" THEY TOOK ADVANTAGE OF AN OLD DISABLED MAN!!! THE "WHOLE d**n TRAILER FELL APART" I mean you're just cruzzin along at 60 mph one minute and cutting away whats left of all the insullation, wiring, ducting etc. underneath your trailer the next. The WHOLE BOTTOM FELL OUT!!!! ONLY TO GO ANOTHER 40 MILES AND A TIRE BLOWS AND YOU HAVE A BENT !!!! AXLE !!!! THE ROOF LEAKS EVERWHERE-THE PLUMBING LEAKS-THE FANCY STEREO IS SCREWED UP I could go on and on NO SERIOUSLY! !!!
I have deliberated for some time now over making my purchase experience with Fife RV public only because the purchase experience itself was a good one. I decided to do business with Fife RV because I liked the sales rep...he was a good guy and was willing to spend a lot of time with me. This was especially important to me as this was my first RV purchase.
As the purchase process progressed and we began to hone in on the RV that would best meet our needs, our sales person's role began to diminish as more experienced sales people and financiers began to get involved in the transaction. My wife and I knew that we wanted some extra amenities like a better bed for instance. The bed we wanted would require the installation of an extended platform which Fife agreed would be installed during the 7 day long PDI process and would be included under the agreed upon purchase price. We were told the carpets would be cleaned during the PDI and that the RV would be delivered with full propane tanks.
When we showed up to take delivery of the RV, I expected to step into the unit and experience it in a way that I never had. I was expecting to see the new mattress positioned on top of a new extension. I was expecting the soiled spots on the carpets to be gone. I was expecting a ripped screen to be replaced. What I did discover was
1.) The extension had not been added
2.) The mattress had been mailed to our home in Portland
3.) The soiled spots on the carpets had not been cleaned
4.) The old screen with a rip in it was still in the unit
5.) The cabinet door above the entertainment center had been removed and no one seemed to know why
6.) When I inquired to the Sales Mgr. about the extension, he said, "We only agreed to install it if it was needed"...I have the purchase agreement and there was no such condition in it.
My first thought was, "What have they been doing for the past 7 days"....."nothing looks different"...."nothing looks cleaner"...."nothing about this lines up with the touted thoroughness of the week long, painstakingly detailed process of the PDI inspection. If anything, the RV looked worse. Second thing I thought was, "Wow! What a missed opportunity to make an amazing impression on a new client". It was fairly clear to me at that point that these guys were good at getting the deal done but had zero conscience around the back end of the sale. Repeat business doesn't seem to be a corporate value at this point in their evolution. So, I went ahead and took delivery. After less than a week, I discovered.
7.) One propane tank was half full of fuel and the second was completely empty
8.) My entertainment system was malfunctioning (the iRV system, I found out from the Keystone forums is widely known to have problems)
9.) My hot water heater was leaking one morning (the drainage plug had failed)
I called Fife and spoke with the person who had done my financing who in turn sent me back to the person who was responsible for botching the initial delivery. I had identified the problem as being a failed plumber’s plug (drainage bolt). He told me he would provide a new one. I also took this as an opportunity to tell them about the stereo. His answer was, "tow the trailer back up to Fife and we will have a look at it". I told him that was not possible but that if they were not able to make a service call, I would be happy to remove the stereo and drive it up...he said "no...we have to have the entire RV.
What is good about Fife RV is they have an awesome product line. Their finance guys are highly professional, creative, knowledgeable and well connected. The sales department on the other hand, needs to learn to not nod their heads up and down so much...especially when they really don't know the answer, and that seems to be the majority of the time. Finally, if you’re looking to be cuddled after the loving, Fife RV will not be for you. Their willingness and readiness to deliver the service they promise is absolutely, 100% non-existent.
I personally am shopping for another dealership and service center.
I have already filed one report and what has happened since then, NOTHING!!! We had an item break on our first outing with our new 5th wheel toy hauler. Almost a month later, still no new part. I have been lied to and ignored on trying to get a new part. And instead of me taking the unit in, they actually told us to take off the broken part and then they will send us the new part. Was lied to on when part came in. Bet Forrest River would like to know who is representing them. When we bought our unit in the beginning of February, we bought the extended warrenty and as of this date we still have NOTHING to prove or even show that we have a warranty. The most maddening part of dealing with Fife RV for us is the TOTAL lack of respect to the customer. They will NOT return phone calls!!! They ignore the customer once they get your money. SHAME, SHAME SHAME on the owners of Fife RV for their business practices, TOTAL lack of customer service and not having an ounce of respect to call back. If any business NEEDED classes and education on customer service, manners and respect for the customer, it's Fife RV!!! Don't know why we even write reports on this business, because NOTHING will help or change their practices or compassion. STAY AWAY, FAR AWAY FROM Fife RV!!!!!!!
Fife RV Center Reviews
I was sold a "LEMON AND A HALF !!!!" THEY TOOK ADVANTAGE OF AN OLD DISABLED MAN!!! THE "WHOLE d**n TRAILER FELL APART" I mean you're just cruzzin along at 60 mph one minute and cutting away whats left of all the insullation, wiring, ducting etc. underneath your trailer the next. The WHOLE BOTTOM FELL OUT!!!! ONLY TO GO ANOTHER 40 MILES AND A TIRE BLOWS AND YOU HAVE A BENT !!!! AXLE !!!! THE ROOF LEAKS EVERWHERE-THE PLUMBING LEAKS-THE FANCY STEREO IS SCREWED UP I could go on and on NO SERIOUSLY! !!!
I have deliberated for some time now over making my purchase experience with Fife RV public only because the purchase experience itself was a good one. I decided to do business with Fife RV because I liked the sales rep...he was a good guy and was willing to spend a lot of time with me. This was especially important to me as this was my first RV purchase.
As the purchase process progressed and we began to hone in on the RV that would best meet our needs, our sales person's role began to diminish as more experienced sales people and financiers began to get involved in the transaction. My wife and I knew that we wanted some extra amenities like a better bed for instance. The bed we wanted would require the installation of an extended platform which Fife agreed would be installed during the 7 day long PDI process and would be included under the agreed upon purchase price. We were told the carpets would be cleaned during the PDI and that the RV would be delivered with full propane tanks.
When we showed up to take delivery of the RV, I expected to step into the unit and experience it in a way that I never had. I was expecting to see the new mattress positioned on top of a new extension. I was expecting the soiled spots on the carpets to be gone. I was expecting a ripped screen to be replaced. What I did discover was
1.) The extension had not been added
2.) The mattress had been mailed to our home in Portland
3.) The soiled spots on the carpets had not been cleaned
4.) The old screen with a rip in it was still in the unit
5.) The cabinet door above the entertainment center had been removed and no one seemed to know why
6.) When I inquired to the Sales Mgr. about the extension, he said, "We only agreed to install it if it was needed"...I have the purchase agreement and there was no such condition in it.
My first thought was, "What have they been doing for the past 7 days"....."nothing looks different"...."nothing looks cleaner"...."nothing about this lines up with the touted thoroughness of the week long, painstakingly detailed process of the PDI inspection. If anything, the RV looked worse. Second thing I thought was, "Wow! What a missed opportunity to make an amazing impression on a new client". It was fairly clear to me at that point that these guys were good at getting the deal done but had zero conscience around the back end of the sale. Repeat business doesn't seem to be a corporate value at this point in their evolution. So, I went ahead and took delivery. After less than a week, I discovered.
7.) One propane tank was half full of fuel and the second was completely empty
8.) My entertainment system was malfunctioning (the iRV system, I found out from the Keystone forums is widely known to have problems)
9.) My hot water heater was leaking one morning (the drainage plug had failed)
I called Fife and spoke with the person who had done my financing who in turn sent me back to the person who was responsible for botching the initial delivery. I had identified the problem as being a failed plumber’s plug (drainage bolt). He told me he would provide a new one. I also took this as an opportunity to tell them about the stereo. His answer was, "tow the trailer back up to Fife and we will have a look at it". I told him that was not possible but that if they were not able to make a service call, I would be happy to remove the stereo and drive it up...he said "no...we have to have the entire RV.
What is good about Fife RV is they have an awesome product line. Their finance guys are highly professional, creative, knowledgeable and well connected. The sales department on the other hand, needs to learn to not nod their heads up and down so much...especially when they really don't know the answer, and that seems to be the majority of the time. Finally, if you’re looking to be cuddled after the loving, Fife RV will not be for you. Their willingness and readiness to deliver the service they promise is absolutely, 100% non-existent.
I personally am shopping for another dealership and service center.
I have already filed one report and what has happened since then, NOTHING!!! We had an item break on our first outing with our new 5th wheel toy hauler. Almost a month later, still no new part. I have been lied to and ignored on trying to get a new part. And instead of me taking the unit in, they actually told us to take off the broken part and then they will send us the new part. Was lied to on when part came in. Bet Forrest River would like to know who is representing them. When we bought our unit in the beginning of February, we bought the extended warrenty and as of this date we still have NOTHING to prove or even show that we have a warranty. The most maddening part of dealing with Fife RV for us is the TOTAL lack of respect to the customer. They will NOT return phone calls!!! They ignore the customer once they get your money. SHAME, SHAME SHAME on the owners of Fife RV for their business practices, TOTAL lack of customer service and not having an ounce of respect to call back. If any business NEEDED classes and education on customer service, manners and respect for the customer, it's Fife RV!!! Don't know why we even write reports on this business, because NOTHING will help or change their practices or compassion. STAY AWAY, FAR AWAY FROM Fife RV!!!!!!!