In order to maintain company approved customer satisfaction levels, an employee at Fero Funeral Home/Dignity Memorialfraudulently changes the addresses of customers he feels will give a poor customer service rating to him and or his company. This employee changes the customer's address to his home address and then when the surveys are received at his home he throws them away. Then he trash. He then goes back to work and changes the address in the company's data base to the correct address. Therefore, altering the customer satisfaction ratings for himself and his company.
Fero funeral Home Reviews
In order to maintain company approved customer satisfaction levels, an employee at Fero Funeral Home/Dignity Memorialfraudulently changes the addresses of customers he feels will give a poor customer service rating to him and or his company. This employee changes the customer's address to his home address and then when the surveys are received at his home he throws them away. Then he trash. He then goes back to work and changes the address in the company's data base to the correct address. Therefore, altering the customer satisfaction ratings for himself and his company.