Here is a typical big company response to a problem that could have been easily remedied had a Fandango rep picked up the phone. There were definitely some complicating factors, I had left my credit card at home (had my ID), my phone's memory was tapped and because of this I was unable to access email at the theater during the 20 minutes before show time. The theater manager wanted nothing to do with it, his solution was to buy new tickets. However, realizeing the issue, he did try to help and called their CS Hotline and waited on hold for 15+ minutes. The theater was paid, Fandango earned their fee except the tickets were not used or delivered.
I realize the circumstances were proabably out of the ordinary for their process, bt this thread shows how far a company will go to keep a few $$ in their pocket - all could have been avoided had they answered a CS phone call from the local theater manager.
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I purchased 2 tickets on the internet for a Friday Night monie at 7:15 PM. My wife came home with a migraine headache and the last one she had lasted over 2 days. I went online and selected "Chat" and someone answered whose name, I believe, was "Olivio". I explained the situation to him and this was about 4 hours after I bought the tickets but 2 hours before the movie was to start. I asked him to cancel the tickets, explaining the situation, and just give me a credit for future use. He insisted I purchase 2 new tickets for the movie on another date, again paying Fandango (Which is owned by the evil COMCAST!) and then he would give me a one time courtesy refund on the 1st set of tickets. Since they were electronic, why couldn't he cancel them in the computer and leave a credit in my account. I even offered to allow him to switch it to the same movie, at the same time just one day later and if I couldn't use them, I could give them to someone else. He stated that once a purchase is made, that's it - tough luck, no recourse! If I had purchased them at the theater which I have always done in the past, the theater would have made allowances for an illness and gave me a voucher to use for a different day. This has happened in the past when we were watching a movie that had strobe lights in the video which triggered a migraine in my wife and I received the ticket voucher from the manager who was very understanding. BEWARE! DO NOT DEAL WITH FANDANGO!! BESIDES CHARGING A WORTHLESS SERVICE FEE, THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT, TOUGH LUCK!!! And why would they think I would be stupid enough to buy another set of tickets and give them more money since they already had mine? To top it off, Olivio, the representative I was explaining the situation to on their "chat" feature simply disconnected from the chat.
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Here is a typical big company response to a problem that could have been easily remedied had a Fandango rep picked up the phone. There were definitely some complicating factors, I had left my credit card at home (had my ID), my phone's memory was tapped and because of this I was unable to access email at the theater during the 20 minutes before show time. The theater manager wanted nothing to do with it, his solution was to buy new tickets. However, realizeing the issue, he did try to help and called their CS Hotline and waited on hold for 15+ minutes. The theater was paid, Fandango earned their fee except the tickets were not used or delivered.
I realize the circumstances were proabably out of the ordinary for their process, bt this thread shows how far a company will go to keep a few $$ in their pocket - all could have been avoided had they answered a CS phone call from the local theater manager.
Thank you for your question. Please expect a response within 24 hours. Fandango Customer Support
You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.
I purchased 2 tickets on the internet for a Friday Night monie at 7:15 PM. My wife came home with a migraine headache and the last one she had lasted over 2 days. I went online and selected "Chat" and someone answered whose name, I believe, was "Olivio". I explained the situation to him and this was about 4 hours after I bought the tickets but 2 hours before the movie was to start. I asked him to cancel the tickets, explaining the situation, and just give me a credit for future use. He insisted I purchase 2 new tickets for the movie on another date, again paying Fandango (Which is owned by the evil COMCAST!) and then he would give me a one time courtesy refund on the 1st set of tickets. Since they were electronic, why couldn't he cancel them in the computer and leave a credit in my account. I even offered to allow him to switch it to the same movie, at the same time just one day later and if I couldn't use them, I could give them to someone else. He stated that once a purchase is made, that's it - tough luck, no recourse! If I had purchased them at the theater which I have always done in the past, the theater would have made allowances for an illness and gave me a voucher to use for a different day. This has happened in the past when we were watching a movie that had strobe lights in the video which triggered a migraine in my wife and I received the ticket voucher from the manager who was very understanding. BEWARE! DO NOT DEAL WITH FANDANGO!! BESIDES CHARGING A WORTHLESS SERVICE FEE, THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT, TOUGH LUCK!!! And why would they think I would be stupid enough to buy another set of tickets and give them more money since they already had mine? To top it off, Olivio, the representative I was explaining the situation to on their "chat" feature simply disconnected from the chat.