They have made my bill higher every month ask me to upgrade so i did. now charging me an extra 5.00 every month over a fee ive never been charged. Then spoke to me like i was a piece of crap...
I went online to family mobile because I saw a commercial that said 29.99 for unlimited text, calls and I could go online from home instead of having to drive to the grocery store or the library tnhe way I have to now. I put in my zip code and it said they did have service here where I live out in the sticks so I went to walmart and spent 20.00 on a phone. Turns out you need a 30.00 starter kit (simm card) which doesn't give you any minutes or anything! I had to order one online because that walmart (80 miles away from my home) didn't have any. So I finally get my sim card and I spend 3 hours on my tracfone trying to get it set up before they tell me I have to take my phone back to the store because they thought it may be defective. No one I spoke with was very good at english speaking! I am still waiting for one guy to call me right back! ANYWAY, I drive the 80 miles back to walmart and it took them another 3 hours to finally get it set up for me. I brought it home and it didn't go online, I couldn't get into my voicemail and no pics could be sent or recieved. I get a bill for 30??$$ and so I call them again and ask why I can't do any of the things I am supposed to be able to do and I am told there are no towers here so I tell him I'm going to change to the plan that just lets you talk and text unlimited for 24.99 and I think its settled. The next month I get a bill for 44.00?? and so I call back and I am informed that they put a 15.00 x-tra's package on that I supposedly ordered. I said I did not order it, she assures me it won't happen again and is very appoligetic. I ported my number and went to straight talk, also walmart, and it does everything it is supposed to do but Family mobile still cahrged me an additional 30.00?? So now I am supposed to pay them even more for a phone that I wasn't even able to use for an entire month! SOME BARGIN HUH??
So I called Walmart Family Mobile on Febuary 4th 2015 and got my phone number ported to a diffrent cumpany. I also told them that I would not be using there service any more. In the months to fallow they have still been charging me for there service that im not using. This is a pre payed service not a billing service. It is alegal for them to keep charging me for there phone service that i do not have.
This is fraud activity.The lady told me on the phone that i still have to pay for my service. Hello I ported the number to a diffrent cumpany I dont have service from them at that pointl. But yet they still think thay can charge me on a pre payed phone that has no number. ya ok fraud.... Now they are thretining to put these charges on my credit. THIS IS A PRE PAYED PHONE....... You can not do this. So this is a rip off..
I was told that on February 6,2015 that my bill servicer would be cheaper if I upgraded. I call in today and the lady told my bill was going to be around 70. Plus when my bill was 65.98 and this makes no sence at all how does one tell someone they will have better internet servicer if they upgrade and the bill will be cheaper but then when I call in today someone else tells me that my bill will be 5 dollars plus a little bit more this is not right I shouldn't have to pay for something that was there mess up. I want my bill cheaper with with my internet being better like the man told me it's only right and fair. If you have any other questions please call me at 512-584-9022
I have used Walmart Family Mobile for my family for the last year. I've had one minor issue and now a major issue with them. I will begin with the minor one. I have never had this problem with any other providers except for Walmart. This issue was never resolved. My friends and family who use landlines could not call me or had a hard time getting through.
My dad and my best friend were never able to call me from a landline. They tried dial the area code first and 1 + area code + phone number and it still didn't work. My pregnant wife back in June could not call me from the hospital to tell me she was going into labor. She had to call someone else and they called me.
When I first noticed this issue I contacted customer service to figure out what is causing this issue. I explained to the lady that my best friend could not contact me from his landline and that he tried every possible way and would still get an error message that he had the wrong number. The lady said that it's probably because he is calling me long distance. I told her no that we live 15 minutes away from each other and have the same area code. She then asked me if I would like to block his number. I told her no that I would very much like for my friend to be able to call me.
I repeated my question again and this time she said it could be caused from him having a different prefix. I asked her what the f*** that had to do with anything. Then again she asked me if I would like to block his number. I told her again no I don't want to block his number I want to be able to talk to him. I said screw it, Nevermind I'll figure it out. She asked me if I needed any further assistance and if she resolved my problems today as if she was reading off a card. I told her no you didn't help me. All I want is to be able to receive calls from my friend. For a 3rd time she asked if I would like to block his number and that is when I lost my patience and hung up on her.
Now for my second issue. My wife lost her phone in mid September 2014. I gave her two weeks to find it. We never did find it so I purchased her a new phone and sim card. I activated the new phone and forgot to cancel the old line. I paid in October one month for a line no longer in use. I called on November 10th to report the phone lost and to cancel the line. The rep said he can suspend the line but I will still be billed for that line until the end of the billing cycle. I told him that is fine. I inquired about receiving credit for what I have paid for and not used. He said he could not adjust my bill and I would have to email customer care.
I decided at the time that making further contact will be more of a hassle than I wanted to deal with and that I would just take the loss and pay for the unused line one more time in December. At this point I've paid nearly $150 for a line no longer in use.
My January bill was due on January 15th, 2015. The bill amount did not change because Walmart never cancelled the line at the end of November billing period. I called customer service to find out why I am still being charged for the lost phone. I told him that I called in November. He said in his notes it shows that I called on November 10th but only inquired about cancelling the line because the phone was lost. I raised the tone of my voice and said how does that make any sense. Why would I call to report a phone as lost and only inquire about cancelling and not actually do it. I told him that I asked for the line to be cancelled and they said it would be turned off on November 27th. He apologized and asked if I wanted to suspend the line now. I said yes please and he said that he was going to suspend the line ending in **** right now. I told him no that the number he just told me is my current line that I am speaking on right now. I gave him the correct number to suspend. This time he was able to suspend the line and said I would no longer be charged for it. I don't understand why the last rep said that he could not cancel until end of billing cycle.
I emailed [email protected] to request credit all the way back to when their records show the phone was no longer being used. I stated that I couldn't afford to pay another month on a line not in use and that the bill will get paid after I receive the proper credit. An automated email was sent to me saying they would respond in 5 days. Surprisingly I received a response the very next day. Their email said upon careful review of my account that they cannot issue me any credit because I didn't take the proper steps to cancel the line and that I still owe the current balance. I emailed them back stating that I did my part correctly, but should not have to pay for their incompetent customer service screw up. I then went on to say if I do not receive credit for the lost phone line that I will be cancelling all lines of service. They emailed me back saying that the line was suspended on January 14th and again that I will not be receiving any credit.
I have used three different carriers for cell phone service in the last 13 years. While all 3 have poor customer service, Walmart Family Mobile is by far the worst with the most incompetent staff. After what I have been through and after other reviews that I have read I think walmart should be forced to credit everybody that has been ripped off by them and they need to be forced to shut down for shady business practice.
I purchaes a new cell phone for my wife for Chistmas. When we tried to activate it the Walmart Family Mobile tech configure the wrong phone. When asked to fix it she said it will take 24 hours. 24 hours later I still have two phones down, my wifes and mine that is used for a business. The action of Walmart Family Mobile is costing me in excess of $10,000 a day as this is a phone use for internet marketing. I hope that they quickly resolve this issue.
I purchased a Family Mobile phone for my daughter for Christmas. I called on yesterday to get the phone activated. I was asked if I was a new customer or an existing customer. I told the rep I am an existing customer because I thought Family Mobile was really connected to T-Mobile not just using their tower. I asked him if he could connect my daughter’s number to my account so that the bill would be cheaper and I would only have 1 bill. He said sure but he first had to activate the phone. After he activated the phone she received a text messages saying her number was 205-xxx-xxxx. A second text message came through saying what number she needed to call if she had any questions or needed to manage her account. He then stated he would now merge the accounts into one billing account. When we ended the call and my daughter placed a call into the house phone the caller Id showed my name Cara D and my Tmobile number 205-xxx-xxxx.
I called you all immediately and was on the phone for hours on Christmas trying to figure out what he did wrong. I was told by a Supervisor that my Tmobile line was deactivated by ERROR and that the rep PORTED my cell number over to my daughter’s phone. When I asked what happened to her 205-xxx-xxxx number that said when he ported my number over to her he deactivated her number he had just activated for her. I was told by a Supervisor that the problem would be corrected and that it would take 3 to 4 hours but someone would call me back when it was done.
I woke up this morning with my phone still not working and my calls going into my daughter’s phone. I started calling Family Mobile at 6:30am only to have been on the line with them since getting transferred, hung up on, or placed on hold for extremely long hours. I was told by another Supervisor that he would have the situation handled by 3pm and give me a call back. I waited until 4:30pm and called back only to get the same results and that is nothing. A PAID AND TRAINED FAMILY MOBILE EMPLOYEE ILLEGALLY PORTED, DEACTIVATED AND CLOSED MY TMOBILE ACCOUNT. All I wanted was for the ILLEGAL ERROR to be corrected. After 24hours of Foolishness and being told that I need to do this or that I am REQUESTING TO BE FULLY COMPENSATED FOR MY HARDSHIP. I HAVE BEEN WITH TMOBILE FOR OVER 20 YRS AND NOW MY ACCOUNT HAS BEEN DEACTIVATED. MY PHONE WILL NOT DIAL OUT OR RECEIVE CALLS BECAUSE IT IS DEACTIVATED. I NO LONGER WANT AN ACCOUNT WITH FAMILY MOBILE AND I WILL RETURN EVERY PIECE OF EQUIPMENT TO WALMART FOR A FULL REFUND.
AS FOR MY TMOBILE LINE THAT CAN’T REACTIVATE MY PHONE UNLESS YOU ALL DO YOUR PART AND SEEING IT HAS NOT BEEN DONE ALL DAY I AM JUST REQUESTING TO BE COMPENSATED FOR HAVING TO GO GET A NEW PHONE AND ACCOUNT WITH A NEW CARRIER. I WILL NOT BE PURCHASING ANYTHING ELSE FROM FAMILY MOBILE OR TMOBILE. IF I DO NOT GET THIS RESOLVED BY DAYS END I WILL BE SEEKING LEGAL ACTION. MY ACCOUNT IS PAID FOR IN ADVANCE AND FOR 24HOURS I HAVE BEEN WITHOUT A WORKING PHONE. I DROVE TO WORK TODAY PRAYING I DIDN’T GET HIT BY A CAR OR HAVE A TRUE EMERGENCY BECAUSE I HAD NO PHONE TO CONTACT ANYONE ON. I AM JUST LEARNING TODAY THAT FAMILY MOBILE ONLY USES TMOBILE TOWER AND IS NOT AN AFFLIATE. I ALSO LEARNED THAT FAMILY MOBILE DOESN’T HAVE A LEGAL DEPARTMENT OR AN EXECUTIVE OFFICE. PER A PAID EMPLOYEE LISTED AS A SUPERVISOR FAMILY MOBILE ONLY HAS A CUSTOMER SERVICE DEPT. NO ADDRESS TO SUBMIT COMPLAINTS TO NOR DO THEY HAVE A TRUSTEE BOARD OR LIABLY CEO OR CFO.
I DO KNOW MY RIGHTS AND I WILL NOT LET THIS COMPANY USING TMOBILE AND WALMART TO VIOLATE ME AS A CONSUMER. IF I DON’T HEAR BACK FROM SOMEONE I WILL BE FILING A COMPLAINT WITH EVERY CONSUMER BOARD THAT FAMILY MOBILE OPERATES IN. I WILL ALSO BE FILING A CIVIL SUIT FOR ILLEGAL/UNAUTHORIZED TRANSACTIONS.
Well my first problem started with the amount I was paying. I was suppose to pay around 30 a month so I called they said it was the tax so I dropped it but then when I changed carriers they continued to charge me and sending letters saying I owed. at 1st I thought it was a mistake so I paid no attention to them till I got another bill for a higher amount. I was already using another service with same number u would think they would get the hint being somewhat a prepaid company. But no I called n they said they would send me to collections and I had to contact credit request@family mobile. com and never got response. All I want is for the charges to get dropped. It makes no sense.
Family Moblie is receiving money out of my hand, and taking it out of my bank account. I called and talk to a representive about it, and they told me that they wasn't taking any money out of my account. I call my bank back and they gave me the time, date, amount, sequences # and the machine number that the money was sent to. They also told me the account that they had took it off from. Now my account is a -$78.00, because they have been excepting money from my hand and also taking money out of my account sents July 2014
We tryed family moble with Wal mart and had bad service so we cancelled. Thay are now saying I never called to cancelle. I did they said to me the the other company had already cancelled my service. I get a bill for last service and paid now they are charging me more saying I never cancelled.
So they are backed by Wal mart and shop there every week about $100.00 Wal mart will no longer be getting our weekly shoping hello M****.
Had a Walmart family Mobile phone for our son. He went through 4 phones in under 6 months due to malfuntions. When we closed the account went to the local Walmart store and they "called" in to cancel the account while we waited. Billed for 3 additional months after the date we cancelled the account. Do NOT recommend this as it is farm more costly then advertised.
I purchased a cellphone and service plan through Walmart Family Mobile/T-Mobile last week. The reason I purchased that particular phone and plan was because they were advertised with "unlimited talk, text, and web." When I get them home and set up, I find out that while the talk and text may be unlimited, the web is most certainly not.
So, I call customer service. After two days of trying to get through, I finally speak to a human being. He tells me that, oh, yes, my web service is unlimited, but I've exceeded my high-speed internet use for the month. Obviously, that IS a limitation, and I point that out to him-it's so slow I can't even access the internet at all most of the time. He repeats that it's "unlimited." I ask how much an "unlimited" useless service is worth, when I can't even tether the thing to my laptop for access. He then proceeds to tell me that I was "lucky," because that feature didn't work with their plan. I told him that feature HAD been working just fine until they cut it off. I paid for unlimited service, not three days worth of service. He again tells me my service is unlimited, despite just admitting that yes, there ARE limitations on the plan. I told him that obviously this issue isn't getting resolved over the phone and hung up.
I will be taking the phone back to Walmart in the morning for a refund. If I don't get one, I'll update the complaint.
This started actually in January when I came to California, my second line on the account didnt get service at all. in March when we went to a different carrier, I tried to pay the bill it was $83.79, couldnt remember the change amount so I got a money order for $84.00 & sent it off, I later got the money order back in the mail & a letter stating that my bill was $140.42 so I wrote a personal check for the differance & today I recieved them both back in the mail & a letter stating that the bill was $137.50. So please tell me what am I supposed do, SO CONFUSSING!!!
I recieved several text messages from Myfamilymobile. First one stated my pin# had changed. The second stated "You are no longer the primary account holder" .I was instructed to comtact Myfamilymobile. Of course I was quite concerned and did as instructed. When I called fraught with anxiety I got a security sales pitch!!! With no reasonable explaination for the texts. Then the representative asked if I wanted a security word to back up my pin and I said ok how do I do I do that? He said just tell me. ????!!!! Just tell me. What kind of way is that to bussiness??. I gave him some lame password. Now I think some buttwipe In Godnoswhere has my acct pin and secret password. Thankfuly I've never used autopay or I'd bet that # would be compromised.
Had my phone for over 6 weeks, charged me during that time, only email contact to their "customer resolutions dept", no one returns contact, continued to increase amount owed, cut off service after being told that would not happen, received a gray phone after being told to keep battery cover of my white phone, was hung up on twice.
I called on May 24th to cancel the phone because it did not work. I was assured it would be cancelled. When I tried to check online it showed the phone had been cancelled. When I called the number to check it said it had been cancelled. On June 8th my card was charged. When I finally got customer service I was told that they are billing for May 23rd to June 22 and the cancellation wasn't in effect until June 22 even though they had cancelled the service. Basicly they are charging me for a surface that they have cancelled. They are charging for 30 days of service on a phone they cancelled with only one day of service.
Night before moving out-of-state, I purchased a T-Mobile phone at Walmart on 4650 S.Emerson Avenue in Indianapolis (317-783-0950). Due to lack of service in Dixon, Illinois,
I tried to return it at Dixon's Walmart who stated they didn't have service coverage here; nor, sell the phones because of it. They told me to take it back to INDY's Walmart store where I purchased it. I did so a week later and received a full refund. I gave them the entire package: phone info, number and account info was all in the box.
Later I tried to go online to see if I was still being charged and to cancel service, I called the Walmart store in INDY; but, calls were not picked up by department personnel!
Even now that I received a delinquent notice for late charge, the customer service number they give (1-877-760-8760) only works when you have phone service (number) or if you want to start service. There are no other options to talk to customer service. Their customer service does not allow me to get through without knowing my old phone number; nor, do not have a fax number, live operator, email address, web site or other way to contact them other than mailing to PO Box 3223, Albuquerque, NM 87190
So, not only was I billed for something I could not use and had great difficulty returning, I returned it within the 14-day grace period that cancels plan.
I got Family mobile in Walmart for my uncle visiting from Europe. I was told that I can cancel any time and there is no penalite etc person did not know much about it... - go figure WALMART... Month go by I call to pay 1st bill and I asked that my uncle is living soon and I will need to cancel service I was told that I will be charged 11.37 for adytional month of service afterbilling cycle. I sed ok I can pay that but I want to pay it all on the day I close the account and I do not want to here from them there after. I was told that It should be no problem. So my uncle is living I called day befor he left to swich off service and I told the story as I was adviced before Person I talke to that day told me that I need to write letter of explenation to Costumer service and all will be closed and waved that day and no chrges will be made to my account. So I did it here is what I wrote:
''Hello, I got my family mobile for my relative from Europe for him to use while here. He is going back to Europe 10 March 2014 6pm and he will no longer use this phone number.I called today and cancel the service. We paid the bill today in Walmart. Gentlemen over the phone informed me that it will be his final payment but I need to write this letter of explanation that phone will be no longer in use from 10 march 6pm 2014and there will be no additional charges to payment we made today.Thank you for your service and i am looking forward for confirmation of this matter.AA''
and I recive letter from Costumer Service here it is:
''Thank you for taking the time to contact T-Mobile regarding case......We have already processed your request to cancel your account today so that there will be no further charges on your account. It is always our goal to provide exceptional customer service on every contact.Thank you for being a Family Mobile customer.If you have any further questions, comments, or concerns, please feel free to contact us at anytime.Sincerely,Family Mobile,Customer Relations''
It is month after I recive bill in the mail for 11.37 I write to Costumer service ataching previous emails asking for waving the fee as they sed that there is no morch charges to my account and here is the respond.
''Walmart Family Mobile Powered by T-Mobile (?Family Mobile?) is in receipt of your correspondence requesting additional review of your rebuttal specific to compensation. After careful review. Remaining balance on your account is $11.37. This includes the usage/charges prior to the cancellation of your account. Your bill cycle closes every 1st of each month. Balance includes charges on bill cycle 3/2-4/1 but usage is for 3/2-3/10(date of cancellation). Your account balance remains $11.37, due on 04/20/201. You may submit payment by visiting us on the internet at www.MyFamilyMobile.com and logging in with your phone number and password. You may also submit payment through our automated system at (877) 760-8760. Thank you for being a Family Mobile customer. Sincerely, Family Mobile''
I will pay this $11.37 but I made a goal to warn everyboddy this company is is a BAD one DO NOT USE THEM.
I am not the only one victime here I saw somebody complain about exact same thing before.
Family Mobile telelines can not help you they can only recive payments and give you litlle informations. if you want to complain or resolve something it can be done only via email and then that what you get frustrations vaste of time BIG RIPOFF!!!! You can not find emailnowhere you actuly have to ask for it.
Family Mobile Reviews
They have made my bill higher every month ask me to upgrade so i did. now charging me an extra 5.00 every month over a fee ive never been charged. Then spoke to me like i was a piece of crap...
I went online to family mobile because I saw a commercial that said 29.99 for unlimited text, calls and I could go online from home instead of having to drive to the grocery store or the library tnhe way I have to now. I put in my zip code and it said they did have service here where I live out in the sticks so I went to walmart and spent 20.00 on a phone. Turns out you need a 30.00 starter kit (simm card) which doesn't give you any minutes or anything! I had to order one online because that walmart (80 miles away from my home) didn't have any. So I finally get my sim card and I spend 3 hours on my tracfone trying to get it set up before they tell me I have to take my phone back to the store because they thought it may be defective. No one I spoke with was very good at english speaking! I am still waiting for one guy to call me right back! ANYWAY, I drive the 80 miles back to walmart and it took them another 3 hours to finally get it set up for me. I brought it home and it didn't go online, I couldn't get into my voicemail and no pics could be sent or recieved. I get a bill for 30??$$ and so I call them again and ask why I can't do any of the things I am supposed to be able to do and I am told there are no towers here so I tell him I'm going to change to the plan that just lets you talk and text unlimited for 24.99 and I think its settled. The next month I get a bill for 44.00?? and so I call back and I am informed that they put a 15.00 x-tra's package on that I supposedly ordered. I said I did not order it, she assures me it won't happen again and is very appoligetic. I ported my number and went to straight talk, also walmart, and it does everything it is supposed to do but Family mobile still cahrged me an additional 30.00?? So now I am supposed to pay them even more for a phone that I wasn't even able to use for an entire month! SOME BARGIN HUH??
So I called Walmart Family Mobile on Febuary 4th 2015 and got my phone number ported to a diffrent cumpany. I also told them that I would not be using there service any more. In the months to fallow they have still been charging me for there service that im not using. This is a pre payed service not a billing service. It is alegal for them to keep charging me for there phone service that i do not have.
This is fraud activity.The lady told me on the phone that i still have to pay for my service. Hello I ported the number to a diffrent cumpany I dont have service from them at that pointl. But yet they still think thay can charge me on a pre payed phone that has no number. ya ok fraud.... Now they are thretining to put these charges on my credit. THIS IS A PRE PAYED PHONE....... You can not do this. So this is a rip off..
I was told that on February 6,2015 that my bill servicer would be cheaper if I upgraded. I call in today and the lady told my bill was going to be around 70. Plus when my bill was 65.98 and this makes no sence at all how does one tell someone they will have better internet servicer if they upgrade and the bill will be cheaper but then when I call in today someone else tells me that my bill will be 5 dollars plus a little bit more this is not right I shouldn't have to pay for something that was there mess up. I want my bill cheaper with with my internet being better like the man told me it's only right and fair. If you have any other questions please call me at 512-584-9022
I have used Walmart Family Mobile for my family for the last year. I've had one minor issue and now a major issue with them. I will begin with the minor one. I have never had this problem with any other providers except for Walmart. This issue was never resolved. My friends and family who use landlines could not call me or had a hard time getting through.
My dad and my best friend were never able to call me from a landline. They tried dial the area code first and 1 + area code + phone number and it still didn't work. My pregnant wife back in June could not call me from the hospital to tell me she was going into labor. She had to call someone else and they called me.
When I first noticed this issue I contacted customer service to figure out what is causing this issue. I explained to the lady that my best friend could not contact me from his landline and that he tried every possible way and would still get an error message that he had the wrong number. The lady said that it's probably because he is calling me long distance. I told her no that we live 15 minutes away from each other and have the same area code. She then asked me if I would like to block his number. I told her no that I would very much like for my friend to be able to call me.
I repeated my question again and this time she said it could be caused from him having a different prefix. I asked her what the f*** that had to do with anything. Then again she asked me if I would like to block his number. I told her again no I don't want to block his number I want to be able to talk to him. I said screw it, Nevermind I'll figure it out. She asked me if I needed any further assistance and if she resolved my problems today as if she was reading off a card. I told her no you didn't help me. All I want is to be able to receive calls from my friend. For a 3rd time she asked if I would like to block his number and that is when I lost my patience and hung up on her.
Now for my second issue. My wife lost her phone in mid September 2014. I gave her two weeks to find it. We never did find it so I purchased her a new phone and sim card. I activated the new phone and forgot to cancel the old line. I paid in October one month for a line no longer in use. I called on November 10th to report the phone lost and to cancel the line. The rep said he can suspend the line but I will still be billed for that line until the end of the billing cycle. I told him that is fine. I inquired about receiving credit for what I have paid for and not used. He said he could not adjust my bill and I would have to email customer care.
I decided at the time that making further contact will be more of a hassle than I wanted to deal with and that I would just take the loss and pay for the unused line one more time in December. At this point I've paid nearly $150 for a line no longer in use.
My January bill was due on January 15th, 2015. The bill amount did not change because Walmart never cancelled the line at the end of November billing period. I called customer service to find out why I am still being charged for the lost phone. I told him that I called in November. He said in his notes it shows that I called on November 10th but only inquired about cancelling the line because the phone was lost. I raised the tone of my voice and said how does that make any sense. Why would I call to report a phone as lost and only inquire about cancelling and not actually do it. I told him that I asked for the line to be cancelled and they said it would be turned off on November 27th. He apologized and asked if I wanted to suspend the line now. I said yes please and he said that he was going to suspend the line ending in **** right now. I told him no that the number he just told me is my current line that I am speaking on right now. I gave him the correct number to suspend. This time he was able to suspend the line and said I would no longer be charged for it. I don't understand why the last rep said that he could not cancel until end of billing cycle.
I emailed [email protected] to request credit all the way back to when their records show the phone was no longer being used. I stated that I couldn't afford to pay another month on a line not in use and that the bill will get paid after I receive the proper credit. An automated email was sent to me saying they would respond in 5 days. Surprisingly I received a response the very next day. Their email said upon careful review of my account that they cannot issue me any credit because I didn't take the proper steps to cancel the line and that I still owe the current balance. I emailed them back stating that I did my part correctly, but should not have to pay for their incompetent customer service screw up. I then went on to say if I do not receive credit for the lost phone line that I will be cancelling all lines of service. They emailed me back saying that the line was suspended on January 14th and again that I will not be receiving any credit.
I have used three different carriers for cell phone service in the last 13 years. While all 3 have poor customer service, Walmart Family Mobile is by far the worst with the most incompetent staff. After what I have been through and after other reviews that I have read I think walmart should be forced to credit everybody that has been ripped off by them and they need to be forced to shut down for shady business practice.
I purchaes a new cell phone for my wife for Chistmas. When we tried to activate it the Walmart Family Mobile tech configure the wrong phone. When asked to fix it she said it will take 24 hours. 24 hours later I still have two phones down, my wifes and mine that is used for a business. The action of Walmart Family Mobile is costing me in excess of $10,000 a day as this is a phone use for internet marketing. I hope that they quickly resolve this issue.
I purchased a Family Mobile phone for my daughter for Christmas. I called on yesterday to get the phone activated. I was asked if I was a new customer or an existing customer. I told the rep I am an existing customer because I thought Family Mobile was really connected to T-Mobile not just using their tower. I asked him if he could connect my daughter’s number to my account so that the bill would be cheaper and I would only have 1 bill. He said sure but he first had to activate the phone. After he activated the phone she received a text messages saying her number was 205-xxx-xxxx. A second text message came through saying what number she needed to call if she had any questions or needed to manage her account. He then stated he would now merge the accounts into one billing account. When we ended the call and my daughter placed a call into the house phone the caller Id showed my name Cara D and my Tmobile number 205-xxx-xxxx.
I called you all immediately and was on the phone for hours on Christmas trying to figure out what he did wrong. I was told by a Supervisor that my Tmobile line was deactivated by ERROR and that the rep PORTED my cell number over to my daughter’s phone. When I asked what happened to her 205-xxx-xxxx number that said when he ported my number over to her he deactivated her number he had just activated for her. I was told by a Supervisor that the problem would be corrected and that it would take 3 to 4 hours but someone would call me back when it was done.
I woke up this morning with my phone still not working and my calls going into my daughter’s phone. I started calling Family Mobile at 6:30am only to have been on the line with them since getting transferred, hung up on, or placed on hold for extremely long hours. I was told by another Supervisor that he would have the situation handled by 3pm and give me a call back. I waited until 4:30pm and called back only to get the same results and that is nothing. A PAID AND TRAINED FAMILY MOBILE EMPLOYEE ILLEGALLY PORTED, DEACTIVATED AND CLOSED MY TMOBILE ACCOUNT. All I wanted was for the ILLEGAL ERROR to be corrected. After 24hours of Foolishness and being told that I need to do this or that I am REQUESTING TO BE FULLY COMPENSATED FOR MY HARDSHIP. I HAVE BEEN WITH TMOBILE FOR OVER 20 YRS AND NOW MY ACCOUNT HAS BEEN DEACTIVATED. MY PHONE WILL NOT DIAL OUT OR RECEIVE CALLS BECAUSE IT IS DEACTIVATED. I NO LONGER WANT AN ACCOUNT WITH FAMILY MOBILE AND I WILL RETURN EVERY PIECE OF EQUIPMENT TO WALMART FOR A FULL REFUND.
AS FOR MY TMOBILE LINE THAT CAN’T REACTIVATE MY PHONE UNLESS YOU ALL DO YOUR PART AND SEEING IT HAS NOT BEEN DONE ALL DAY I AM JUST REQUESTING TO BE COMPENSATED FOR HAVING TO GO GET A NEW PHONE AND ACCOUNT WITH A NEW CARRIER. I WILL NOT BE PURCHASING ANYTHING ELSE FROM FAMILY MOBILE OR TMOBILE. IF I DO NOT GET THIS RESOLVED BY DAYS END I WILL BE SEEKING LEGAL ACTION. MY ACCOUNT IS PAID FOR IN ADVANCE AND FOR 24HOURS I HAVE BEEN WITHOUT A WORKING PHONE. I DROVE TO WORK TODAY PRAYING I DIDN’T GET HIT BY A CAR OR HAVE A TRUE EMERGENCY BECAUSE I HAD NO PHONE TO CONTACT ANYONE ON. I AM JUST LEARNING TODAY THAT FAMILY MOBILE ONLY USES TMOBILE TOWER AND IS NOT AN AFFLIATE. I ALSO LEARNED THAT FAMILY MOBILE DOESN’T HAVE A LEGAL DEPARTMENT OR AN EXECUTIVE OFFICE. PER A PAID EMPLOYEE LISTED AS A SUPERVISOR FAMILY MOBILE ONLY HAS A CUSTOMER SERVICE DEPT. NO ADDRESS TO SUBMIT COMPLAINTS TO NOR DO THEY HAVE A TRUSTEE BOARD OR LIABLY CEO OR CFO.
I DO KNOW MY RIGHTS AND I WILL NOT LET THIS COMPANY USING TMOBILE AND WALMART TO VIOLATE ME AS A CONSUMER. IF I DON’T HEAR BACK FROM SOMEONE I WILL BE FILING A COMPLAINT WITH EVERY CONSUMER BOARD THAT FAMILY MOBILE OPERATES IN. I WILL ALSO BE FILING A CIVIL SUIT FOR ILLEGAL/UNAUTHORIZED TRANSACTIONS.
Well my first problem started with the amount I was paying. I was suppose to pay around 30 a month so I called they said it was the tax so I dropped it but then when I changed carriers they continued to charge me and sending letters saying I owed. at 1st I thought it was a mistake so I paid no attention to them till I got another bill for a higher amount. I was already using another service with same number u would think they would get the hint being somewhat a prepaid company. But no I called n they said they would send me to collections and I had to contact credit request@family mobile. com and never got response. All I want is for the charges to get dropped. It makes no sense.
Family Moblie is receiving money out of my hand, and taking it out of my bank account. I called and talk to a representive about it, and they told me that they wasn't taking any money out of my account. I call my bank back and they gave me the time, date, amount, sequences # and the machine number that the money was sent to. They also told me the account that they had took it off from. Now my account is a -$78.00, because they have been excepting money from my hand and also taking money out of my account sents July 2014
We tryed family moble with Wal mart and had bad service so we cancelled. Thay are now saying I never called to cancelle. I did they said to me the the other company had already cancelled my service. I get a bill for last service and paid now they are charging me more saying I never cancelled.
So they are backed by Wal mart and shop there every week about $100.00 Wal mart will no longer be getting our weekly shoping hello M****.
Had a Walmart family Mobile phone for our son. He went through 4 phones in under 6 months due to malfuntions. When we closed the account went to the local Walmart store and they "called" in to cancel the account while we waited. Billed for 3 additional months after the date we cancelled the account. Do NOT recommend this as it is farm more costly then advertised.
I purchased a cellphone and service plan through Walmart Family Mobile/T-Mobile last week. The reason I purchased that particular phone and plan was because they were advertised with "unlimited talk, text, and web." When I get them home and set up, I find out that while the talk and text may be unlimited, the web is most certainly not.
So, I call customer service. After two days of trying to get through, I finally speak to a human being. He tells me that, oh, yes, my web service is unlimited, but I've exceeded my high-speed internet use for the month. Obviously, that IS a limitation, and I point that out to him-it's so slow I can't even access the internet at all most of the time. He repeats that it's "unlimited." I ask how much an "unlimited" useless service is worth, when I can't even tether the thing to my laptop for access. He then proceeds to tell me that I was "lucky," because that feature didn't work with their plan. I told him that feature HAD been working just fine until they cut it off. I paid for unlimited service, not three days worth of service. He again tells me my service is unlimited, despite just admitting that yes, there ARE limitations on the plan. I told him that obviously this issue isn't getting resolved over the phone and hung up.
I will be taking the phone back to Walmart in the morning for a refund. If I don't get one, I'll update the complaint.
This started actually in January when I came to California, my second line on the account didnt get service at all. in March when we went to a different carrier, I tried to pay the bill it was $83.79, couldnt remember the change amount so I got a money order for $84.00 & sent it off, I later got the money order back in the mail & a letter stating that my bill was $140.42 so I wrote a personal check for the differance & today I recieved them both back in the mail & a letter stating that the bill was $137.50. So please tell me what am I supposed do, SO CONFUSSING!!!
I recieved several text messages from Myfamilymobile. First one stated my pin# had changed. The second stated "You are no longer the primary account holder" .I was instructed to comtact Myfamilymobile. Of course I was quite concerned and did as instructed. When I called fraught with anxiety I got a security sales pitch!!! With no reasonable explaination for the texts. Then the representative asked if I wanted a security word to back up my pin and I said ok how do I do I do that? He said just tell me. ????!!!! Just tell me. What kind of way is that to bussiness??. I gave him some lame password. Now I think some buttwipe In Godnoswhere has my acct pin and secret password. Thankfuly I've never used autopay or I'd bet that # would be compromised.
Had my phone for over 6 weeks, charged me during that time, only email contact to their "customer resolutions dept", no one returns contact, continued to increase amount owed, cut off service after being told that would not happen, received a gray phone after being told to keep battery cover of my white phone, was hung up on twice.
I called on May 24th to cancel the phone because it did not work. I was assured it would be cancelled. When I tried to check online it showed the phone had been cancelled. When I called the number to check it said it had been cancelled. On June 8th my card was charged. When I finally got customer service I was told that they are billing for May 23rd to June 22 and the cancellation wasn't in effect until June 22 even though they had cancelled the service. Basicly they are charging me for a surface that they have cancelled. They are charging for 30 days of service on a phone they cancelled with only one day of service.
Night before moving out-of-state, I purchased a T-Mobile phone at Walmart on 4650 S.Emerson Avenue in Indianapolis (317-783-0950). Due to lack of service in Dixon, Illinois,
I tried to return it at Dixon's Walmart who stated they didn't have service coverage here; nor, sell the phones because of it. They told me to take it back to INDY's Walmart store where I purchased it. I did so a week later and received a full refund. I gave them the entire package: phone info, number and account info was all in the box.
Later I tried to go online to see if I was still being charged and to cancel service, I called the Walmart store in INDY; but, calls were not picked up by department personnel!
Even now that I received a delinquent notice for late charge, the customer service number they give (1-877-760-8760) only works when you have phone service (number) or if you want to start service. There are no other options to talk to customer service. Their customer service does not allow me to get through without knowing my old phone number; nor, do not have a fax number, live operator, email address, web site or other way to contact them other than mailing to PO Box 3223, Albuquerque, NM 87190
So, not only was I billed for something I could not use and had great difficulty returning, I returned it within the 14-day grace period that cancels plan.
I got Family mobile in Walmart for my uncle visiting from Europe. I was told that I can cancel any time and there is no penalite etc person did not know much about it... - go figure WALMART... Month go by I call to pay 1st bill and I asked that my uncle is living soon and I will need to cancel service I was told that I will be charged 11.37 for adytional month of service afterbilling cycle. I sed ok I can pay that but I want to pay it all on the day I close the account and I do not want to here from them there after. I was told that It should be no problem. So my uncle is living I called day befor he left to swich off service and I told the story as I was adviced before Person I talke to that day told me that I need to write letter of explenation to Costumer service and all will be closed and waved that day and no chrges will be made to my account. So I did it here is what I wrote:
''Hello, I got my family mobile for my relative from Europe for him to use while here. He is going back to Europe 10 March 2014 6pm and he will no longer use this phone number.I called today and cancel the service. We paid the bill today in Walmart. Gentlemen over the phone informed me that it will be his final payment but I need to write this letter of explanation that phone will be no longer in use from 10 march 6pm 2014and there will be no additional charges to payment we made today.Thank you for your service and i am looking forward for confirmation of this matter.AA''
and I recive letter from Costumer Service here it is:
''Thank you for taking the time to contact T-Mobile regarding case......We have already processed your request to cancel your account today so that there will be no further charges on your account. It is always our goal to provide exceptional customer service on every contact.Thank you for being a Family Mobile customer.If you have any further questions, comments, or concerns, please feel free to contact us at anytime.Sincerely,Family Mobile,Customer Relations''
It is month after I recive bill in the mail for 11.37 I write to Costumer service ataching previous emails asking for waving the fee as they sed that there is no morch charges to my account and here is the respond.
''Walmart Family Mobile Powered by T-Mobile (?Family Mobile?) is in receipt of your correspondence requesting additional review of your rebuttal specific to compensation. After careful review. Remaining balance on your account is $11.37. This includes the usage/charges prior to the cancellation of your account. Your bill cycle closes every 1st of each month. Balance includes charges on bill cycle 3/2-4/1 but usage is for 3/2-3/10(date of cancellation). Your account balance remains $11.37, due on 04/20/201. You may submit payment by visiting us on the internet at www.MyFamilyMobile.com and logging in with your phone number and password. You may also submit payment through our automated system at (877) 760-8760. Thank you for being a Family Mobile customer. Sincerely, Family Mobile''
I will pay this $11.37 but I made a goal to warn everyboddy this company is is a BAD one DO NOT USE THEM.
I am not the only one victime here I saw somebody complain about exact same thing before.
Family Mobile telelines can not help you they can only recive payments and give you litlle informations. if you want to complain or resolve something it can be done only via email and then that what you get frustrations vaste of time BIG RIPOFF!!!! You can not find emailnowhere you actuly have to ask for it.