The website posted the Samsung water filter, but when shipping, it shipped another brand. I contacted them for a refund because of misleading information. Tracy Carter issued the RMA and the return shipping label without letting me know that I would be paying for the shipping. They charged me 15% restock fee and about $17 for the return shipping. Tracy later stated in the email that they would refund me the restock fee, but never done. They kept pushing to over 90 days then saying that the order was over 3 months, they couldn't do anything with it. Don't believe on their website, it says that 30 days back guaranteee with any reason.
Their return policy is that:
"All returns for a REFUND (returning the phone for a credit) are subject to a 15% restocking fee.
All returns for an EXCHANGE (returning an item in exchange for another item) are NOT subject to any restocking fees.
FactoryOutletStore does not cover the cost of return shipping for any reason. However, FactoryOutletStore can provide a prepaid return shipping label after an RMA has been issued. Requests for prepaid return shipping labels must be done within 24 hours from receipt of RMA Number."
Stay away from this merchant. At the time, you click complete order, you are losing money. They can send you any product, bad, wrong ones and you still end up losing the money even though it guarantees money back. Liar merchant. I don't know why the goverment don't step in.
FactoryOutletStore Reviews
The website posted the Samsung water filter, but when shipping, it shipped another brand. I contacted them for a refund because of misleading information. Tracy Carter issued the RMA and the return shipping label without letting me know that I would be paying for the shipping. They charged me 15% restock fee and about $17 for the return shipping. Tracy later stated in the email that they would refund me the restock fee, but never done. They kept pushing to over 90 days then saying that the order was over 3 months, they couldn't do anything with it. Don't believe on their website, it says that 30 days back guaranteee with any reason.
Their return policy is that:
"All returns for a REFUND (returning the phone for a credit) are subject to a 15% restocking fee.
All returns for an EXCHANGE (returning an item in exchange for another item) are NOT subject to any restocking fees.
FactoryOutletStore does not cover the cost of return shipping for any reason. However, FactoryOutletStore can provide a prepaid return shipping label after an RMA has been issued. Requests for prepaid return shipping labels must be done within 24 hours from receipt of RMA Number."
Stay away from this merchant. At the time, you click complete order, you are losing money. They can send you any product, bad, wrong ones and you still end up losing the money even though it guarantees money back. Liar merchant. I don't know why the goverment don't step in.