This company misleads people into believing they will get a free trial product. They write below the button you click to get trial that you then will be charged 100.00 each time they send product automatically. They also make it impossible to contact them by phone or on line to cancel once you have read the $ they will charge after the "free" trial. These companies should not be allowed to sell on the internet.
I had made what I understood to be a free purchase and that I would only be responsible for shipping and handling. I did not realize that this would be a recurring order where I would be charged $89.95 and $86.95 for the two items I received. When I called the phone number listed to get a refund, the first option I get is to cancel my order. (Hmmm, sounds like they get a lot of them). So I did cancel my order. The automated system confirmed my cancellation, gave me a confirmation number and hung up. When I called back they ask for the phone number used to place the initial order. When I entered that number, it told me that my account has been cancelled and the call was stopped. I tried calling again hoping to get customer service, so this time I did not enter my phone number. Interesting that there is a looong pause between the initial request for the ordering phone number and the next option which was to speak to a customer service representative. Hallelujah, finally! I entered the prompts given and nothing. I mean there is absolute silence on the phone. Unlike most automated systems where it usually says "thank you for calling _______. A customer service representative will be with you shortly." There was nothing but an abysmal silence. I waited for a minute or two and gave up realizing that this company really has no intention of providing good customer service. It really is a shame that the only information that this company gives is the one that is intended to steal from you.
Eyetensive Reviews
This company misleads people into believing they will get a free trial product. They write below the button you click to get trial that you then will be charged 100.00 each time they send product automatically. They also make it impossible to contact them by phone or on line to cancel once you have read the $ they will charge after the "free" trial. These companies should not be allowed to sell on the internet.
I had made what I understood to be a free purchase and that I would only be responsible for shipping and handling. I did not realize that this would be a recurring order where I would be charged $89.95 and $86.95 for the two items I received. When I called the phone number listed to get a refund, the first option I get is to cancel my order. (Hmmm, sounds like they get a lot of them). So I did cancel my order. The automated system confirmed my cancellation, gave me a confirmation number and hung up. When I called back they ask for the phone number used to place the initial order. When I entered that number, it told me that my account has been cancelled and the call was stopped. I tried calling again hoping to get customer service, so this time I did not enter my phone number. Interesting that there is a looong pause between the initial request for the ordering phone number and the next option which was to speak to a customer service representative. Hallelujah, finally! I entered the prompts given and nothing. I mean there is absolute silence on the phone. Unlike most automated systems where it usually says "thank you for calling _______. A customer service representative will be with you shortly." There was nothing but an abysmal silence. I waited for a minute or two and gave up realizing that this company really has no intention of providing good customer service. It really is a shame that the only information that this company gives is the one that is intended to steal from you.