This is the worst transaction I have ever experienced!
I reached out to expresspassport.com because I needed a passport immediately. I called the number they provided in the website and I would get a voicemeail. Since I really needed this passport, I called several times and after the 4th call, I get a representative. He was not friendly at all! It sounded like talking to me was like the worst thing ever and all I wanted to know was if I could get my passport in time to make it for my trip.
Anyhow, he suggested I sign up online. Which I did. They immediately take money out of my acount. And then as stated, I recieved my emails and a phone call from an agent "Melissa." She briefed me on what I had to do and everything must be turned in on the same day to recieve my passport on time. Upon haning up, I notice that the address for the agency that they want me to go to, was at another state! I tried calling her and left here a few message and I still have not heard from her.
I called the company and once again, it sends me to voicemail. I chat with someone online and he hung up on me and turned off chat. As of now, my transaction is incomplete. I am short of a passport and lost the hundreds of money I paid for their non-existant service. I highly advice people to NOT go through with this company unless you like to pay money and be thrown out on your own.
Express Passport Reviews
This is the worst transaction I have ever experienced!
I reached out to expresspassport.com because I needed a passport immediately. I called the number they provided in the website and I would get a voicemeail. Since I really needed this passport, I called several times and after the 4th call, I get a representative. He was not friendly at all! It sounded like talking to me was like the worst thing ever and all I wanted to know was if I could get my passport in time to make it for my trip.
Anyhow, he suggested I sign up online. Which I did. They immediately take money out of my acount. And then as stated, I recieved my emails and a phone call from an agent "Melissa." She briefed me on what I had to do and everything must be turned in on the same day to recieve my passport on time. Upon haning up, I notice that the address for the agency that they want me to go to, was at another state! I tried calling her and left here a few message and I still have not heard from her.
I called the company and once again, it sends me to voicemail. I chat with someone online and he hung up on me and turned off chat. As of now, my transaction is incomplete. I am short of a passport and lost the hundreds of money I paid for their non-existant service. I highly advice people to NOT go through with this company unless you like to pay money and be thrown out on your own.