We have lived in a community in Harbour Pointe, Washington for nearly 6 years. When we moved in to our Condominium community our home owners association (HOA) used another property management firm to oversee the property. Our ex-president and now an ex-resident proposed that we (our community) were being charged way too much by our property management company. The HOA deliberated for some time and decided to change to EMB Management of Bellevue, WA. It seemed okay in the beginning, but when an issue came up that needed attention, the representative, LJ Richards turned a deaf ear. We have had EMB overseeing our community for 4 years now. It has now become a precedent that if an issue should arise, we need to contact LJ Richards via email or phone and ask her to correct it. I will give some examples of LJ’s shortcomings in the paragraphs below, and then you may decide for yourself.
Last September I saw LJ walking through our community one day, when I stopped her to inform her of a disability I have. I told her that it was difficult walking to my vehicle and asked that a parking rule change be considered. I received an email from LJ explaining that the HOA was considering my proposal and she would keep me informed. 3 months went by and I finally got a response from her stating that the HOA should be making a decision soon. After many weeks of waiting I got a letter from an attorney appointed by my HOA. The attorney began by stating that they unanimously approved a parking rule change prohibiting parking behind building 1 over 7 consecutive days to being prohibited over 3 consecutive days. I was happy with this as there are only a handful of parking stalls (4) behind building 1. The letter said that the rule change would take place in a month or so, the letter was dated January 16, 2014 and the rule has not been changed yet. I emailed LJ a few weeks ago and specifically asked her when the new rule would be published; to this day I have had no response. However, I did see her in our community two weeks ago; when she saw me she looked at her watch and walked rapidly to her vehicle and drove off. I would not have been so upset with this, but she was talking with one of the HOA board members at the time. Like I said, as soon as they saw me driving toward them she left very rapidly.
Now for incident two in the Legacy of LJ Richards and EMB Management of Bellevue, WA. Our HOA purchased a great deal of new mulch to help beautify our landscaping somewhat. Many of the residents here volunteered to distribute the new soil media throughout the property. I must say that it looked marvelous! I was sitting on my porch a week later and saw some young men (age 9 to 15 years) playing army with plastic nerf guns. Unfortunately, the youths were running through our newly replaced landscaping material. They trampled many of the plants and pulled branches off of the ornamental trees to use as camouflage. I also saw one of the boys deliberately jump up and down on one of the sprinkler heads. I went out and asked the boys to play elsewhere and they left, but my wife said they were back doing the same thing the next day while I was at work.
I was in my home when I saw LJ Richards drive up one morning. I met her at her vehicle and shared my concern with her. In our brief meeting I explained what had occurred and showed her the damage the kids had done. I asked for her opinion in the matter and she quickly agreed with me and told me that what the kids were doing was destruction of property. I asked her if she could send an email or a letter to the parents since they would be the responsible parties for the damage. She declined and told me that she would put out a general email to all members of the community, and ask parents to talk with their children. I was at home last week when I heard some commotion in the common area. I looked out my window only to see the same children playing army in the landscaping once again. I went through me emails and noticed no general email from LJ Richards or EMB Management regarding the “Destruction of Property” that LJ Richards acknowledged. This is a no-brainer in my book! I am not certain how much has been spent on replacement of broken sprinkler heads in our community. But one thing I do know for sure; it can be prevented by keeping the children out of there in the first place.
I am not sure what is up with LJ Richards, but she is anything but professional.
Lastly, we once had a problem with a next door neighbor and her barking dog. The dog would bark continually nonstop when the resident was not at home. We had the police out here 8 times and each time is well documented in my briefcase. I emailed her and I phoned her, but nothing was done. We put up with the barking for months and months to no end. I recall the most unprofessional conversation I ever had with LJ Richards. I remember the police had just left and I had filled out a statement for them. I called LJ that evening to ask what was being done to squelch this little minion. She informed me that she had been talking to the resident and her landlord regarding the barking dog. What was said after that nearly floored me; she told me that the renter and the homeowner thought I was overreacting! Overreacting! We have 8 documented incidents from the police and other residents that say otherwise. Very unprofessional indeed!
These are but a few examples of EMB Management and the funky tidily wink mentality of the persons that represent them. I really wish our HOA had not been so stupid and just held onto our previous property management firm; we would be far better off. With our previous firm if we had an issue; it was usually resolved the same day, now it may be several months. One thing I do find consistent about EMB, they always collect their money on time; it comes out direct deposit every 5th of the month. UGH!!! Now we are stuck with them!
EMB Management Reviews
We have lived in a community in Harbour Pointe, Washington for nearly 6 years. When we moved in to our Condominium community our home owners association (HOA) used another property management firm to oversee the property. Our ex-president and now an ex-resident proposed that we (our community) were being charged way too much by our property management company. The HOA deliberated for some time and decided to change to EMB Management of Bellevue, WA. It seemed okay in the beginning, but when an issue came up that needed attention, the representative, LJ Richards turned a deaf ear. We have had EMB overseeing our community for 4 years now. It has now become a precedent that if an issue should arise, we need to contact LJ Richards via email or phone and ask her to correct it. I will give some examples of LJ’s shortcomings in the paragraphs below, and then you may decide for yourself.
Last September I saw LJ walking through our community one day, when I stopped her to inform her of a disability I have. I told her that it was difficult walking to my vehicle and asked that a parking rule change be considered. I received an email from LJ explaining that the HOA was considering my proposal and she would keep me informed. 3 months went by and I finally got a response from her stating that the HOA should be making a decision soon. After many weeks of waiting I got a letter from an attorney appointed by my HOA. The attorney began by stating that they unanimously approved a parking rule change prohibiting parking behind building 1 over 7 consecutive days to being prohibited over 3 consecutive days. I was happy with this as there are only a handful of parking stalls (4) behind building 1. The letter said that the rule change would take place in a month or so, the letter was dated January 16, 2014 and the rule has not been changed yet. I emailed LJ a few weeks ago and specifically asked her when the new rule would be published; to this day I have had no response. However, I did see her in our community two weeks ago; when she saw me she looked at her watch and walked rapidly to her vehicle and drove off. I would not have been so upset with this, but she was talking with one of the HOA board members at the time. Like I said, as soon as they saw me driving toward them she left very rapidly.
Now for incident two in the Legacy of LJ Richards and EMB Management of Bellevue, WA. Our HOA purchased a great deal of new mulch to help beautify our landscaping somewhat. Many of the residents here volunteered to distribute the new soil media throughout the property. I must say that it looked marvelous! I was sitting on my porch a week later and saw some young men (age 9 to 15 years) playing army with plastic nerf guns. Unfortunately, the youths were running through our newly replaced landscaping material. They trampled many of the plants and pulled branches off of the ornamental trees to use as camouflage. I also saw one of the boys deliberately jump up and down on one of the sprinkler heads. I went out and asked the boys to play elsewhere and they left, but my wife said they were back doing the same thing the next day while I was at work.
I was in my home when I saw LJ Richards drive up one morning. I met her at her vehicle and shared my concern with her. In our brief meeting I explained what had occurred and showed her the damage the kids had done. I asked for her opinion in the matter and she quickly agreed with me and told me that what the kids were doing was destruction of property. I asked her if she could send an email or a letter to the parents since they would be the responsible parties for the damage. She declined and told me that she would put out a general email to all members of the community, and ask parents to talk with their children. I was at home last week when I heard some commotion in the common area. I looked out my window only to see the same children playing army in the landscaping once again. I went through me emails and noticed no general email from LJ Richards or EMB Management regarding the “Destruction of Property” that LJ Richards acknowledged. This is a no-brainer in my book! I am not certain how much has been spent on replacement of broken sprinkler heads in our community. But one thing I do know for sure; it can be prevented by keeping the children out of there in the first place.
I am not sure what is up with LJ Richards, but she is anything but professional.
Lastly, we once had a problem with a next door neighbor and her barking dog. The dog would bark continually nonstop when the resident was not at home. We had the police out here 8 times and each time is well documented in my briefcase. I emailed her and I phoned her, but nothing was done. We put up with the barking for months and months to no end. I recall the most unprofessional conversation I ever had with LJ Richards. I remember the police had just left and I had filled out a statement for them. I called LJ that evening to ask what was being done to squelch this little minion. She informed me that she had been talking to the resident and her landlord regarding the barking dog. What was said after that nearly floored me; she told me that the renter and the homeowner thought I was overreacting! Overreacting! We have 8 documented incidents from the police and other residents that say otherwise. Very unprofessional indeed!
These are but a few examples of EMB Management and the funky tidily wink mentality of the persons that represent them. I really wish our HOA had not been so stupid and just held onto our previous property management firm; we would be far better off. With our previous firm if we had an issue; it was usually resolved the same day, now it may be several months. One thing I do find consistent about EMB, they always collect their money on time; it comes out direct deposit every 5th of the month. UGH!!! Now we are stuck with them!
If it’s EMB Management? Stay away!!!