I am beyond frustrated dealing with the Acer eMachines Settlement Administrator [email protected].
I got two certificates to use toward merchandise and I ordered two identical laptops. Both arrived together and one was damaged due to poor packaging. It was an excercise in frustration dealing with them by email only, a week or two inbetween my email and their repsonse. I returned the borken laptop finally after almost a month of trying to get authorization. That was September 12th, 2013 and many emails and few replies, I am still awaiting a replacement 2 months and 3 days later. I was offered a replacement different than what I sent back, but they would not reply with any specifications so I could compare. I have told them I would take any replacement that was at least as good or better. The latest reply is simply that the case is still open.
They will give no number to call to talk to someone. It takes a week to get a reply and they reply does not adderess the question. I will not order anymore Acer products because of this, as this is Acer I am dealing with. They bought eMachines and Gateway is the same comepany, so I will not buy anything from them either.
I also own a desktop needing replacement, but that will not be an Acer or Gateway product. I also owned an Acer Iconia Tab and I own an Acer Aspire Netbook. Once that is replaced it will not be from this company. I would caution anyone from doing business with Acer. This reflects badly upon them as a company.
I rec'd 3 certificates from the Emachines class action suit on the 17 July. Tried for a week to be able to put a computer into "my Cart". Finally did succeed today, gaave all my info, as ordering, got the credit applied to my balance due, There was $44.99 Due plus shipping and taxes. put in my credit card as requested and shipping and billing info. Clicked continued, but, was unable to go any further, tried again from start, clicked and did all as above a 2nd time, same thing. Now I wonder if my card will be billed for 1 or 2 computers, without my $365 credit on one.. The toll free phone # is just a recording, repeating the same thing I read on the "if you have any questions" or FAQ site, and no answer to my delimna.
I willbe very disappointed if this turns out to be a scam.. I bought 3 E Machines in the past, and have in my possession 3 certificates. plus, I am given a certain period of time to redeem them...any advice on what to do?
Emachines Settlement Administrator Reviews
I am beyond frustrated dealing with the Acer eMachines Settlement Administrator [email protected].
I got two certificates to use toward merchandise and I ordered two identical laptops. Both arrived together and one was damaged due to poor packaging. It was an excercise in frustration dealing with them by email only, a week or two inbetween my email and their repsonse. I returned the borken laptop finally after almost a month of trying to get authorization. That was September 12th, 2013 and many emails and few replies, I am still awaiting a replacement 2 months and 3 days later. I was offered a replacement different than what I sent back, but they would not reply with any specifications so I could compare. I have told them I would take any replacement that was at least as good or better. The latest reply is simply that the case is still open.
They will give no number to call to talk to someone. It takes a week to get a reply and they reply does not adderess the question. I will not order anymore Acer products because of this, as this is Acer I am dealing with. They bought eMachines and Gateway is the same comepany, so I will not buy anything from them either.
I also own a desktop needing replacement, but that will not be an Acer or Gateway product. I also owned an Acer Iconia Tab and I own an Acer Aspire Netbook. Once that is replaced it will not be from this company. I would caution anyone from doing business with Acer. This reflects badly upon them as a company.
I rec'd 3 certificates from the Emachines class action suit on the 17 July. Tried for a week to be able to put a computer into "my Cart". Finally did succeed today, gaave all my info, as ordering, got the credit applied to my balance due, There was $44.99 Due plus shipping and taxes. put in my credit card as requested and shipping and billing info. Clicked continued, but, was unable to go any further, tried again from start, clicked and did all as above a 2nd time, same thing. Now I wonder if my card will be billed for 1 or 2 computers, without my $365 credit on one.. The toll free phone # is just a recording, repeating the same thing I read on the "if you have any questions" or FAQ site, and no answer to my delimna.
I willbe very disappointed if this turns out to be a scam.. I bought 3 E Machines in the past, and have in my possession 3 certificates. plus, I am given a certain period of time to redeem them...any advice on what to do?