We purchased a puppy from elitepuppies.com on 03/18/2016. We did everything that they told us we needed to do in order for our warranty to be valid and we have confirmation of this.
A short time after we received our puppy we noticed she had a limp after a visit to a vet and several tests later she was diagnosed with severe hip dysplasia.
We immediately notified elite puppies by phone and were instructed to send an email to both their customer service & claims department with all the information regarding our claim. We did this as well as send a letter of diagnoses and copies of x-rays from our vet.
As soon as we did this elite puppies started making excuses about why they were not going to honor the warranty. They even tried to say she was not covered because she was a value added puppy whatever that is. No where on any of our paper work does it say value added.
This is a very dishonest business i have filed a claim with the better business bureau and today i was notified that the business had not responded to their request to respond.
My purpose in posting this is to stop what my husband and i have had to go through. We are having surgery to help her but have had to get a loan in order to do so. So if you are thinking of purchasing a puppy please think twice there are plenty of reputable sources to find a puppy.
ElitePuppies.com Reviews
We purchased a puppy from elitepuppies.com on 03/18/2016. We did everything that they told us we needed to do in order for our warranty to be valid and we have confirmation of this.
A short time after we received our puppy we noticed she had a limp after a visit to a vet and several tests later she was diagnosed with severe hip dysplasia.
We immediately notified elite puppies by phone and were instructed to send an email to both their customer service & claims department with all the information regarding our claim. We did this as well as send a letter of diagnoses and copies of x-rays from our vet.
As soon as we did this elite puppies started making excuses about why they were not going to honor the warranty. They even tried to say she was not covered because she was a value added puppy whatever that is. No where on any of our paper work does it say value added.
This is a very dishonest business i have filed a claim with the better business bureau and today i was notified that the business had not responded to their request to respond.
My purpose in posting this is to stop what my husband and i have had to go through. We are having surgery to help her but have had to get a loan in order to do so. So if you are thinking of purchasing a puppy please think twice there are plenty of reputable sources to find a puppy.