Well, it may not be breaking news, yet I truly believe my personal experiences and knowledge in the credit card processing industry could benefit many business owners along, with innocent individuals seeking employment in the credit card industry! Learning how to fully understand credit card processing is like trying to learn a new language.
Sadly, many business owners place their trust in individuals (i.e. Senior Account Executives) who sell credit card processing services thinking they are getting the best deal in town and the business owner ends up getting defrauded by the credit card company at times without the Senior Account Executive having the slightest clue. However, many times the Senior Account Executive does know exactly what he’s doing.
I have been in the credit card processing business for 8 years, ran appointments in Tucson, Orange County, Iowa, and now I am back here in Phoenix. Also, I was the head of retention for 3 years at multimillion dollar credit card processing company so, I pretty much know all the ins and outs.
Now, the main reason why I am reaching out to you is because of a company called ElitePay Global who are complete fraudsters and have a sales rep by the name of Paul Leeman in the Phoenix area, who without a doubt has and is trying to defraud the heck out who knows how many innocent merchants (i.e. business owners) that are trying to make an honest living and save money on their overall credit card processing. Not to mention the merchants, he’s trying to defraud that I have in my portfolio.
I met with a new prospect by the name of Vince Monday the 24th and presented to him what I could do for him and his business and exactly how much money I would be able to save him. He would not move forward that day being he received another quote from Paul Leeman who said, “he could give him a flat rate of 1.00% on all credit cards and a flat rate of 0% on debit cards”. I explained to him that was impossible and pulled out the Visa-USA-Interchange-Reimbursement-Fees-2014-Oct-18 (which I have attached to this email) and explained to him these were fees no one could avoid. Unfortunately, I was unable to get him to move forward that day being Paul Leeman’s magical rates where probably still chillin in the back of Vince’s brain. While I was there I tried locating the business on the BBB and it was next to impossible so, Vince allowed me to take a picture of his business card which I have also attached to this email and surprise, surprise, when I went back to my office I was able to Google ElitePay Global and found out ElitePay Global are truly credit card fraudsters. If you look at the email in a red font below, you will see my communication with Vince and his wife Jill and I have used fictitious names to protect their identity.
I have another merchant I signed into my portfolio back in May and I helped him get out of 3 leases he was getting raked over the coals on. In addition, I saved him a substantial amount of money on his overall credit card processing. We have spoken to each other many times over the phone throughout the months and I have also, helped him with some other issues he had regarding his merchant account. So, I decided to call him last Friday the 20th and ask him if he would provide a reference letter for me and to just tell me what he likes best about the service I have provided for him. To be sensitive to his time, I told him I could draft up a letter with the things he just mentioned and email the letter his way and he could make any necessary changes and then I would stop by to have him sign off on the reference letter. I have attached the recording of our conversation on February 20th.
Then, I call my merchant yesterday and he says, “I am glad you called, I wanted to talk with you about something”. I swing by his business and he explained to me someone came in and showed him how they could save him money on his processing with the magical rate of1.00% on all credit cards and 0% and all debit cards telling him that their company does not have to pay the interchange fees (complete lie). I told him how that is not possible and pulled out the latest interchange sheet from Visa which is public information and anyone can easily access the information online at visa.com and went over it with him. Believe it or not, I’m actually, a real laid back guy and understand people will always be soliciting my merchants and that’s fine with me. It just bothers me when sales reps sell with deceit. He gave me the guy’s business card and it was the exact same individual who tried to deceive Vince and Jill however, this time Paul had wrote his cell number on the card. I became very upset and said, “I am going to call this s****.>
It blows my mind how these fly by night credit card companies are able to deceive so many business and cheat them out of their own hard earned money. There’s another company by the name of NPMG (National Processing Management Group) that was owned by Lance Morris who rocked business owner in the business community here in Arizona in the early 2000’s by selling with lies and deceit. This guy used to have it made financially and drove Ferraris. However, in my opinion you ‘reap what you sew’ and this Lance Morris lost everything and ended up going bankrupt. Below is a link on just a taste of some of the things he did to people.
This is a minor report really but reflects on unprofessionalim. Telemarketer wants to tell me how they are so much better and cheaper than Square. Wants in house appointment for assessment of my business. I say I could be interested but I need more information over the phone. He insists "we need to come out; it will only take 10 minutes of your time". I insist no that I need more information or a phone discussion before anyone comes to my office. He says "that is not in our business model" (!) I ask for website or other means of getting information about them but he refuses to give it. I inform him we do $3000-8000 month in credit card sales and prefer checks when possible. He says agent will call me back. 5 mins later agent calls, asks if I have a home based business. I say "yes" (I run a crew of 8-10 from my home. He says "thank you" and hangs up with no explanation.
So I didn't lose any money but judging from how they handled themselves I am glad I did not invite them to my office. At that point I read other negative reviews online.
I wish I could have selected zero stars because that's what this company deserves. A rep stopped in my store today. I politely replied that I was not interested in switching, I was very happy with who I had. I told him this at least three times. I also told him I was very busy and did not like solicitation. He kept carrying on about how much savings I could have if I switched. He finally got the picture and upon leaving my store, he insulted my as a business owner. Insinuating I was a bad manager/owner who did not know how to save money. I looked up his credentials and his business filed for bankruptcy 5 years ago. Touché!
Last year on November 15, 2013 I was contacted by and visited by a representative from Elitepay Global. He sold me a merchant processing service and equipment from another company called Norther Leasing Systems.
Neither company was able to offer the service or product that was promised by EPG's representative. Under the unfair or deceptive business practice of Massachusetts I refuse to pay any monies to EPG.
Norhtern Leasing has released me from any obligation. EPG does not state anywhere exactly what it is I am being sued for.
Ditto what everyone else is saying. Use of bait & switch, "You'll save 50% of what you're paying now", flat-out lied about the equipment rental, outrageous miscellaneous charges, difficult to communicate with. Made our payment processing much more work and costs us 1/3 more than what we were paying before. HUGE mistake! Wish we had checked this first....
Elite pay Global is the absolute bottom of the barrel. This company is pure evil and the management and owners are all rotten with black souls. All they care about is getting your wallet. Whatever you do, do not sign with these crooks. You will be locked in a ridiculously high lease for 4 years that you can't get out of and charged 2.99% on most of your credit card transactions plus other fees on top of it.
I have never seen a company quite like this one...they are demonic.
They came into our company store with the promise to cut processing fees. They promised a maxium charge of 1 percent but would be zero if a smart card or debit. Total cost on cards before they came in was at 2 percent. Since they took over it has been at least double that plus. This is after calling them twice about the out and out lies.
Then when I decided I would just change back because they did not do what they promised I found in the fine print the very large fees to do so. Also they didn't not leave a copy of contract but emailed days later. So they could have easily added their cancellation fee and I wouldn't be able to prove otherwise.
I called twice to try to get them to fix or at least get the same fees for my processing and am still paying twice what I was even though they claim I am not. I can do math also. On 32112 at 2 percent would be 642 and they charged me 893 almost 3 percent fixed it didn't they. Plus I get to pay 270 more for their machines. So now how much did they save me.
They lie to get you in and then do what they want do not use them for your own sake. Worst processing company I have dealt with since I opened 10 years ago.
ElitePay Global Reviews
Below is the email I sent to FOX News in Arizona:
To Whom It May Concern,
RE: Breaking News
Well, it may not be breaking news, yet I truly believe my personal experiences and knowledge in the credit card processing industry could benefit many business owners along, with innocent individuals seeking employment in the credit card industry! Learning how to fully understand credit card processing is like trying to learn a new language.
Sadly, many business owners place their trust in individuals (i.e. Senior Account Executives) who sell credit card processing services thinking they are getting the best deal in town and the business owner ends up getting defrauded by the credit card company at times without the Senior Account Executive having the slightest clue. However, many times the Senior Account Executive does know exactly what he’s doing.
I have been in the credit card processing business for 8 years, ran appointments in Tucson, Orange County, Iowa, and now I am back here in Phoenix. Also, I was the head of retention for 3 years at multimillion dollar credit card processing company so, I pretty much know all the ins and outs.
Now, the main reason why I am reaching out to you is because of a company called ElitePay Global who are complete fraudsters and have a sales rep by the name of Paul Leeman in the Phoenix area, who without a doubt has and is trying to defraud the heck out who knows how many innocent merchants (i.e. business owners) that are trying to make an honest living and save money on their overall credit card processing. Not to mention the merchants, he’s trying to defraud that I have in my portfolio.
I met with a new prospect by the name of Vince Monday the 24th and presented to him what I could do for him and his business and exactly how much money I would be able to save him. He would not move forward that day being he received another quote from Paul Leeman who said, “he could give him a flat rate of 1.00% on all credit cards and a flat rate of 0% on debit cards”. I explained to him that was impossible and pulled out the Visa-USA-Interchange-Reimbursement-Fees-2014-Oct-18 (which I have attached to this email) and explained to him these were fees no one could avoid. Unfortunately, I was unable to get him to move forward that day being Paul Leeman’s magical rates where probably still chillin in the back of Vince’s brain. While I was there I tried locating the business on the BBB and it was next to impossible so, Vince allowed me to take a picture of his business card which I have also attached to this email and surprise, surprise, when I went back to my office I was able to Google ElitePay Global and found out ElitePay Global are truly credit card fraudsters. If you look at the email in a red font below, you will see my communication with Vince and his wife Jill and I have used fictitious names to protect their identity.
I have another merchant I signed into my portfolio back in May and I helped him get out of 3 leases he was getting raked over the coals on. In addition, I saved him a substantial amount of money on his overall credit card processing. We have spoken to each other many times over the phone throughout the months and I have also, helped him with some other issues he had regarding his merchant account. So, I decided to call him last Friday the 20th and ask him if he would provide a reference letter for me and to just tell me what he likes best about the service I have provided for him. To be sensitive to his time, I told him I could draft up a letter with the things he just mentioned and email the letter his way and he could make any necessary changes and then I would stop by to have him sign off on the reference letter. I have attached the recording of our conversation on February 20th.
Then, I call my merchant yesterday and he says, “I am glad you called, I wanted to talk with you about something”. I swing by his business and he explained to me someone came in and showed him how they could save him money on his processing with the magical rate of1.00% on all credit cards and 0% and all debit cards telling him that their company does not have to pay the interchange fees (complete lie). I told him how that is not possible and pulled out the latest interchange sheet from Visa which is public information and anyone can easily access the information online at visa.com and went over it with him. Believe it or not, I’m actually, a real laid back guy and understand people will always be soliciting my merchants and that’s fine with me. It just bothers me when sales reps sell with deceit. He gave me the guy’s business card and it was the exact same individual who tried to deceive Vince and Jill however, this time Paul had wrote his cell number on the card. I became very upset and said, “I am going to call this s****.>
It blows my mind how these fly by night credit card companies are able to deceive so many business and cheat them out of their own hard earned money. There’s another company by the name of NPMG (National Processing Management Group) that was owned by Lance Morris who rocked business owner in the business community here in Arizona in the early 2000’s by selling with lies and deceit. This guy used to have it made financially and drove Ferraris. However, in my opinion you ‘reap what you sew’ and this Lance Morris lost everything and ended up going bankrupt. Below is a link on just a taste of some of the things he did to people.
This is a minor report really but reflects on unprofessionalim. Telemarketer wants to tell me how they are so much better and cheaper than Square. Wants in house appointment for assessment of my business. I say I could be interested but I need more information over the phone. He insists "we need to come out; it will only take 10 minutes of your time". I insist no that I need more information or a phone discussion before anyone comes to my office. He says "that is not in our business model" (!) I ask for website or other means of getting information about them but he refuses to give it. I inform him we do $3000-8000 month in credit card sales and prefer checks when possible. He says agent will call me back. 5 mins later agent calls, asks if I have a home based business. I say "yes" (I run a crew of 8-10 from my home. He says "thank you" and hangs up with no explanation.
So I didn't lose any money but judging from how they handled themselves I am glad I did not invite them to my office. At that point I read other negative reviews online.
Unprofessional
I wish I could have selected zero stars because that's what this company deserves. A rep stopped in my store today. I politely replied that I was not interested in switching, I was very happy with who I had. I told him this at least three times. I also told him I was very busy and did not like solicitation. He kept carrying on about how much savings I could have if I switched. He finally got the picture and upon leaving my store, he insulted my as a business owner. Insinuating I was a bad manager/owner who did not know how to save money. I looked up his credentials and his business filed for bankruptcy 5 years ago. Touché!
Last year on November 15, 2013 I was contacted by and visited by a representative from Elitepay Global. He sold me a merchant processing service and equipment from another company called Norther Leasing Systems.
Neither company was able to offer the service or product that was promised by EPG's representative. Under the unfair or deceptive business practice of Massachusetts I refuse to pay any monies to EPG.
Norhtern Leasing has released me from any obligation. EPG does not state anywhere exactly what it is I am being sued for.
Ditto what everyone else is saying. Use of bait & switch, "You'll save 50% of what you're paying now", flat-out lied about the equipment rental, outrageous miscellaneous charges, difficult to communicate with. Made our payment processing much more work and costs us 1/3 more than what we were paying before. HUGE mistake! Wish we had checked this first....
Elite pay Global is the absolute bottom of the barrel. This company is pure evil and the management and owners are all rotten with black souls. All they care about is getting your wallet. Whatever you do, do not sign with these crooks. You will be locked in a ridiculously high lease for 4 years that you can't get out of and charged 2.99% on most of your credit card transactions plus other fees on top of it.
I have never seen a company quite like this one...they are demonic.
They came into our company store with the promise to cut processing fees. They promised a maxium charge of 1 percent but would be zero if a smart card or debit. Total cost on cards before they came in was at 2 percent. Since they took over it has been at least double that plus. This is after calling them twice about the out and out lies.
Then when I decided I would just change back because they did not do what they promised I found in the fine print the very large fees to do so. Also they didn't not leave a copy of contract but emailed days later. So they could have easily added their cancellation fee and I wouldn't be able to prove otherwise.
I called twice to try to get them to fix or at least get the same fees for my processing and am still paying twice what I was even though they claim I am not. I can do math also. On 32112 at 2 percent would be 642 and they charged me 893 almost 3 percent fixed it didn't they. Plus I get to pay 270 more for their machines. So now how much did they save me.
They lie to get you in and then do what they want do not use them for your own sake. Worst processing company I have dealt with since I opened 10 years ago.