eFax Internet Fax to Email Services Send Faxes Online
Charged my card for not using their services. I used their eFax free trial services one time during my one month free trial offer and then never used their services again. I forgot to cancel my account so after the one time use I forgot about my eFax account. After noticing eFax Internet Fax to Email Services to Send Faxes Online charged my credit card I got on their website and spoke to a customer service representative about cancelling their Internet fax services. After eFax Internet fax service for email fax, electronic fax and Internet faxing charges your card they do not offer a refund, even if you do not use their services.
Here is my converstaion with eFax Customer Service Representative Mike B.
Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.
You are now chatting with 'EBeltran'
EBeltran: Welcome to the Sales team. How may I help you?
katie k: Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14
EBeltran: This is the sales department, I apologize for the inconvenience, let me connect you to customer support.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Mike B.'
katie k: hi mike Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14
Mike B.: Hello, Katie. Welcome to online Fax support. I am Mike Berry, your online Live Support Representative.
Mike B.: I am glad to help you. Could you please provide me your Fax number and 4-digit PIN/last 4 digits of the Credit card on file for verification?
katie k: 1-205-xxx-xxxx and 4 digit of card number is xxxx
Mike B.: As per our company policy, there is no refund applicable towards your account.
katie k: I used your service once during the free trial and have not since... are you serious you are not going to refund this payment?
Mike B.: Katie, kindly check paragraph 17B of our Customers Agreement at http://www.efax.com/customer-agreement#17 . The paragraph clearly mentions that the activation fee, the monthly or the annual fee are non refundable.
Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.
You are now chatting with 'AnTodd'
AnTodd: Welcome to our sales chat. How may I help you?
katie : cancel my account please 1-205-xxx-xxxx this is a scam comapny. I used this service once during my free trial and have not since. This "finance dept" just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again
AnTodd: I apologize- this is the sales department, so let me get you to the right place.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Brandon R.'
Please wait while I transfer the chat to 'Mike B.'.
You are now chatting with 'Mike B.'
katie k: cancel my account please 1-205-xxx-xxxx this is a scam comapny. I used this service once during my free trial and have not since. This "finance dept" just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again
Mike B.: Welcome back, Katie.
katie kilgore: cancel my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again
Mike B.: Please type the number corresponding to your reason for cancellation:
Mike B.: 1) Moving to another provider
Mike B.: 2) Bought a fax machine
Mike B.: 3) Business or role changed
Mike B.: 4) Short term project completed
Mike B.: 5) Financial reasons
Mike B.: 6) Problems with faxing or billing
Mike B.: 7) Dissatisfied with quality of service
Mike B.: 8) Too costly
katie k: 7
Mike B.: Katie, as we'd like to keep your business, I can offer to waive the monthly fee for the next 1 month. During this time, you will not be charged any monthly fee.
Mike B.: Secondly, after the free period, the monthly fee will be reduced to $12.95 per month. This plan also includes 150 free inbound and 150 free outbound pages every month.
Mike B.: There is no contract and you may cancel anytime. Shall I switch you to this savings plan?
katie k: I do not think you understand Mike.... cancel my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again
Mike B.: I completely understand your wish to discontinue. May I offer you a waiver of 2 months on the subscription fees so that you can re-evaluate your needs?
Mike B.: This way, you will be able to send and receive faxes for 60 more days. If you choose to continue after the free period, pay only $12.95/month.
Mike B.: There is no contract and you may cancel anytime.
katie k: my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again
As stated in the
eFax Internet Fax to Email Services to Send Faxes Online
terms of services in paragraph 17B of eFax eFax, fax to email, Internet fax service, email fax, electronic fax, Internet faxing, fax software, paperless, virtual, toll free Customers Agreement at http://www.efax.com/customer-agreement#17 .
The paragraph clearly mentions that the activation fee, the monthly or the annual fee are non refundable.
So even if you do not use their services they will not refund your credit card.
Be careful when working with this eFax Internet Fax to Email Services to Send Faxes Online services company
eFax Reviews
eFax Internet Fax to Email Services Send Faxes Online
Charged my card for not using their services. I used their eFax free trial services one time during my one month free trial offer and then never used their services again. I forgot to cancel my account so after the one time use I forgot about my eFax account. After noticing eFax Internet Fax to Email Services to Send Faxes Online charged my credit card I got on their website and spoke to a customer service representative about cancelling their Internet fax services. After eFax Internet fax service for email fax, electronic fax and Internet faxing charges your card they do not offer a refund, even if you do not use their services.
Here is my converstaion with eFax Customer Service Representative Mike B.
Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.
You are now chatting with 'EBeltran'
EBeltran: Welcome to the Sales team. How may I help you?
katie k: Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14
EBeltran: This is the sales department, I apologize for the inconvenience, let me connect you to customer support.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Mike B.'
katie k: hi mike Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14
Mike B.: Hello, Katie. Welcome to online Fax support. I am Mike Berry, your online Live Support Representative.
Mike B.: I am glad to help you. Could you please provide me your Fax number and 4-digit PIN/last 4 digits of the Credit card on file for verification?
katie k: 1-205-xxx-xxxx and 4 digit of card number is xxxx
Mike B.: As per our company policy, there is no refund applicable towards your account.
katie k: I used your service once during the free trial and have not since... are you serious you are not going to refund this payment?
Mike B.: Katie, kindly check paragraph 17B of our Customers Agreement at http://www.efax.com/customer-agreement#17 . The paragraph clearly mentions that the activation fee, the monthly or the annual fee are non refundable.
Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.
You are now chatting with 'AnTodd'
AnTodd: Welcome to our sales chat. How may I help you?
katie : cancel my account please 1-205-xxx-xxxx this is a scam comapny. I used this service once during my free trial and have not since. This "finance dept" just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again
AnTodd: I apologize- this is the sales department, so let me get you to the right place.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Brandon R.'
Please wait while I transfer the chat to 'Mike B.'.
You are now chatting with 'Mike B.'
katie k: cancel my account please 1-205-xxx-xxxx this is a scam comapny. I used this service once during my free trial and have not since. This "finance dept" just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again
Mike B.: Welcome back, Katie.
katie kilgore: cancel my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again
Mike B.: Please type the number corresponding to your reason for cancellation:
Mike B.: 1) Moving to another provider
Mike B.: 2) Bought a fax machine
Mike B.: 3) Business or role changed
Mike B.: 4) Short term project completed
Mike B.: 5) Financial reasons
Mike B.: 6) Problems with faxing or billing
Mike B.: 7) Dissatisfied with quality of service
Mike B.: 8) Too costly
katie k: 7
Mike B.: Katie, as we'd like to keep your business, I can offer to waive the monthly fee for the next 1 month. During this time, you will not be charged any monthly fee.
Mike B.: Secondly, after the free period, the monthly fee will be reduced to $12.95 per month. This plan also includes 150 free inbound and 150 free outbound pages every month.
Mike B.: There is no contract and you may cancel anytime. Shall I switch you to this savings plan?
katie k: I do not think you understand Mike.... cancel my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again
Mike B.: I completely understand your wish to discontinue. May I offer you a waiver of 2 months on the subscription fees so that you can re-evaluate your needs?
Mike B.: This way, you will be able to send and receive faxes for 60 more days. If you choose to continue after the free period, pay only $12.95/month.
Mike B.: There is no contract and you may cancel anytime.
katie k: my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again
As stated in the
eFax Internet Fax to Email Services to Send Faxes Online
terms of services in paragraph 17B of eFax eFax, fax to email, Internet fax service, email fax, electronic fax, Internet faxing, fax software, paperless, virtual, toll free Customers Agreement at http://www.efax.com/customer-agreement#17 .
The paragraph clearly mentions that the activation fee, the monthly or the annual fee are non refundable.
So even if you do not use their services they will not refund your credit card.
Be careful when working with this eFax Internet Fax to Email Services to Send Faxes Online services company