Retailers, beware: ECRS Catapult is a faulty product with terrible customer service. This POS system is exrtemely unreliable and has continual outages during credit and cash transactions. ECR has cost my family's natural foods business in Brooklyn tens of thousands of dollars in lost sales due to their software and hardware outages. ECRS customer service is slow, unresponsive, and they require customers to be on the phone with them for hours (sometimes days) before they reluctantly send replacements for their faulty hardware, even though it's under warranty. A recent prolonged interaction with Director of Tech Support Jesse Dyer was unpleasant, unhelpful, and he was extremely reluctant to troubleshoot the problem.
To add insult to injury, ECRS Catapult tries to sell you their overpriced, ineffective products without offering the basic free upgrades dictated in our contract. Our sales rep Jessie Kaur recently forced us buy a new server $2,000, which still failed to solve the continual shut-downs on our registers during customer transactions. She never told us we only needed a (free) upgrade in software., along with 3 new hard drives due to the faulty software on their hard drives. Which meant 75% of our POS were inoperable. Jessie was extremely rude, raising her voice and telling me "this isn't my job." This situation has taken over several months to address,and we continue to lose good customers due to this horrible product.
ECRS Catapult has no respect for their customers and the businesses we are trying to run. The fact that they offer no tech support over weekends to retailers (when we do the majority of our business) is unfathomable. CEO Pete Catoe should rethink the incompetent business he is running.
I wish there was a ranking lower than 1 star. We are a natural food business in Washington State that opened last year, spending over $50,000 on an ECRS system. Our sales rep, Jim Schneider, is probably the most condescending, arrogant sales representiative that I've ever encountered, anywhere, treating us like incompetents for asking basic questions. We assumed that this was simply an indicator of a bad sales rep, but, it turned out, ECRS is a highly dysfunctional company with problems that plainly extend up and down the organization.
ECRS' business model is, in our humble opinion, something akin to a fraudulent scheme. They are selling cheap computer components with a tremendous markup, claiming that the customer is getting a highly sophisticated software system backed by years of R&D that has worked out all the bugs and glitches.
Absolultely NOTHING could be further from the truth. In reality, ECRS is doing research and development on the backs of their customers, selling so-called "solutions" that have obviously been barely subjected to operational beta testing.
For example, we purchased the PLUM software to work with ECRS Catapult, which, supposedly, makes deli scales work with the Catapult POS system. It took dozens of customers support calls, and dozens of employee hours, just to deal with this one problem. It still ends up taking hours for PLUM to send new items entered into our inventory system to our POS system. ECRS tech support staff explains the situation as if they were talking to children, telling us that the data is "hung up in the system." The data needs to go across our store at the speed of light. It is not "hung up." Rather, ECRS' software is defective.
As another example, we purchased a mobile printer that prints labels. It was massively overpriced, and cost us nearly $1700. It arrived with no explanation, no instructions, and, after spending a day on tech support calls, it still doesn't work.
ECRS is worse than nothing. With nothing, you could at least be working on something productive.
When you complain about this scam to ECRS, they attack you and belittle you as an apparent matter of Company policy, as if you were somehow at fault that you are having problems with their system.
ECRS is singualrly one of the worst software companies on the planet. We are contemplating a class action suit against ECRS, because it is apparent that many other people, similarly situated, have had these kinds of problems.
If you have had a similar experience, please email your experiences to [email protected].
ECRS Reviews
Retailers, beware: ECRS Catapult is a faulty product with terrible customer service. This POS system is exrtemely unreliable and has continual outages during credit and cash transactions. ECR has cost my family's natural foods business in Brooklyn tens of thousands of dollars in lost sales due to their software and hardware outages. ECRS customer service is slow, unresponsive, and they require customers to be on the phone with them for hours (sometimes days) before they reluctantly send replacements for their faulty hardware, even though it's under warranty. A recent prolonged interaction with Director of Tech Support Jesse Dyer was unpleasant, unhelpful, and he was extremely reluctant to troubleshoot the problem.
To add insult to injury, ECRS Catapult tries to sell you their overpriced, ineffective products without offering the basic free upgrades dictated in our contract. Our sales rep Jessie Kaur recently forced us buy a new server $2,000, which still failed to solve the continual shut-downs on our registers during customer transactions. She never told us we only needed a (free) upgrade in software., along with 3 new hard drives due to the faulty software on their hard drives. Which meant 75% of our POS were inoperable. Jessie was extremely rude, raising her voice and telling me "this isn't my job." This situation has taken over several months to address,and we continue to lose good customers due to this horrible product.
ECRS Catapult has no respect for their customers and the businesses we are trying to run. The fact that they offer no tech support over weekends to retailers (when we do the majority of our business) is unfathomable. CEO Pete Catoe should rethink the incompetent business he is running.
ECRS - Class Action Target
I wish there was a ranking lower than 1 star. We are a natural food business in Washington State that opened last year, spending over $50,000 on an ECRS system. Our sales rep, Jim Schneider, is probably the most condescending, arrogant sales representiative that I've ever encountered, anywhere, treating us like incompetents for asking basic questions. We assumed that this was simply an indicator of a bad sales rep, but, it turned out, ECRS is a highly dysfunctional company with problems that plainly extend up and down the organization.
ECRS' business model is, in our humble opinion, something akin to a fraudulent scheme. They are selling cheap computer components with a tremendous markup, claiming that the customer is getting a highly sophisticated software system backed by years of R&D that has worked out all the bugs and glitches.
Absolultely NOTHING could be further from the truth. In reality, ECRS is doing research and development on the backs of their customers, selling so-called "solutions" that have obviously been barely subjected to operational beta testing.
For example, we purchased the PLUM software to work with ECRS Catapult, which, supposedly, makes deli scales work with the Catapult POS system. It took dozens of customers support calls, and dozens of employee hours, just to deal with this one problem. It still ends up taking hours for PLUM to send new items entered into our inventory system to our POS system. ECRS tech support staff explains the situation as if they were talking to children, telling us that the data is "hung up in the system." The data needs to go across our store at the speed of light. It is not "hung up." Rather, ECRS' software is defective.
As another example, we purchased a mobile printer that prints labels. It was massively overpriced, and cost us nearly $1700. It arrived with no explanation, no instructions, and, after spending a day on tech support calls, it still doesn't work.
ECRS is worse than nothing. With nothing, you could at least be working on something productive.
When you complain about this scam to ECRS, they attack you and belittle you as an apparent matter of Company policy, as if you were somehow at fault that you are having problems with their system.
ECRS is singualrly one of the worst software companies on the planet. We are contemplating a class action suit against ECRS, because it is apparent that many other people, similarly situated, have had these kinds of problems.
If you have had a similar experience, please email your experiences to [email protected].