This company is a complete sham. The nerve of being sent a review to fill out by he company days later after my complaint and brig without my product. (1) never received my replacement rug after i was sent wrong rug initially and which was sent back for exchange (2) my Credit card was charged full amount (3) horrible customer service which gets you absolutely no where and will never call or solve problem just brush you off with emails (4) my return exchange was received and signed for by one of their employees (Claude aattia) yet it is no where to be found apparently. This person is listed under the BBB as owner of company. Very much a scam. I will never recommend this company. I have found rip off reports of similar experiences by other customers. This company seems to be a scam and I'm sad I did not do my research prior to making my initial purchase. I am now left without my money for an expensive rug I never got. I have many documents and saved reports online to support my case. I can't believe they are allowed to be continue business online.
I purchased a rug in july. It didn't end up being what we wanted so we returned it within 30 days. The return address they provided on their website for returns was apparently not the correct one because the shipment had to be re routed. When it got to the right place it sat there for 15 days with no refund. I called and they said they would issue the refund right there. They didn't. I have been back and forth with this company and chase bank the account i purchased the rug on) since july. It is now nearly november and i still don't have my refund. We are disputing the charge and chase is investigating the claim, and they have been investigating since august. Chase can't do anything further until they hear back from ecowhides and they are not replying back to chase's multiple attempts to contact. Ecowhides is a complete scam. They are utterly disgusting in the way they do business and i have never been more horrified with the customer service. Do not order from their website!!!! they will take your money and keep it even after you return their product. Chase bank's protocol is to give the company until december 5th to respond to this claim... So i have to wait 6 months from return date to receive my refund. There is no other words besides unbelievable to describe the experience i've had with this bullshit excuse of a company.
eCowhides Reviews
This company is a complete sham. The nerve of being sent a review to fill out by he company days later after my complaint and brig without my product. (1) never received my replacement rug after i was sent wrong rug initially and which was sent back for exchange (2) my Credit card was charged full amount (3) horrible customer service which gets you absolutely no where and will never call or solve problem just brush you off with emails (4) my return exchange was received and signed for by one of their employees (Claude aattia) yet it is no where to be found apparently. This person is listed under the BBB as owner of company. Very much a scam. I will never recommend this company. I have found rip off reports of similar experiences by other customers. This company seems to be a scam and I'm sad I did not do my research prior to making my initial purchase. I am now left without my money for an expensive rug I never got. I have many documents and saved reports online to support my case. I can't believe they are allowed to be continue business online.
I purchased a rug in july. It didn't end up being what we wanted so we returned it within 30 days. The return address they provided on their website for returns was apparently not the correct one because the shipment had to be re routed. When it got to the right place it sat there for 15 days with no refund. I called and they said they would issue the refund right there. They didn't. I have been back and forth with this company and chase bank the account i purchased the rug on) since july. It is now nearly november and i still don't have my refund. We are disputing the charge and chase is investigating the claim, and they have been investigating since august. Chase can't do anything further until they hear back from ecowhides and they are not replying back to chase's multiple attempts to contact. Ecowhides is a complete scam. They are utterly disgusting in the way they do business and i have never been more horrified with the customer service. Do not order from their website!!!! they will take your money and keep it even after you return their product. Chase bank's protocol is to give the company until december 5th to respond to this claim... So i have to wait 6 months from return date to receive my refund. There is no other words besides unbelievable to describe the experience i've had with this bullshit excuse of a company.