I purchased a carport from Eagle Carports over 4 months ago and have received nothing but the run-around, ignored, delayed and cancelled installation dates. On July 22, 2015 I paid the Eagle Carports sales person $85.50 as down payment. I was told the carport would be installed within 2 to 4 weeks. After waiting over 4 weeks and receiving no contact from Eagle Carports I contacted them on August 26, 2015 and was told “for any progress updates please call our toll free line @ 800-579-8589 and ask for Kacy or Ext. 130”. I called that number on September 3, 2015, 6 weeks after the initial order, and was told Kacy was on the phone and they would call me right back. I was never called right back, in fact I was never called period. I waited a week for them to call, but they never did. I called them again on September 10, 7 weeks after the initial order, and was able to talk to Kacy. She told me the carport would be installed the first of the following week, or the week after. Of course that never happened, and they never called me to explain why not. I called them again on October 1, 2015, 10 weeks after the initial order, and talked to Angela, Kacy's assistant, she told me she would call me back Monday or Tuesday of the following week. Of course she never did, so I called them again on October 8, 2015, 11 weeks after the initial order, and talked to Angela and Kacy, who told me the carport would be installed on Wednesday of the following week. The next day, October 9, 2015, Angela called me, first time anybody with Eagle Carports had ever called me, to say the scheduled installation date had been pushed back to Saturday, October 17, 2015. I called them again on Wednesday, October 14, 2015, 12 weeks after the initial order, and 3 days before the scheduled installation to make sure everything was still on schedule. Kacy said it was. I live 130 miles from the site the carport was to be installed. After driving up the next day, Angela called to say the installer had broken his foot and would be layed up for 2 weeks. The installer must still be layed up because it's been over 6 weeks since he broke his foot and Eagle Carports has not contacted me to reschedule the installation. At this point, over 4 months after the initial order, I do not believe I will ever get a carport from Eagle Carports, and Eagle Carports is telling me my down payment will NOT be refunded. You can decide whether you want to do business with these people or not. I would suggest that if you want to disperse your money and receive nothing tangible in return, give it to your favorite charity instead of these people.
3 men came to install my carport 12 foot by 20 foot. Only 1 of the men could understand English. They made up a reason why they could not drive up my hill. Remember I drive my yaris up the same hill, have propane delivered, a conex delivered and other things. The man who could speak English told me it will cost more. I SAID NO WAY so I called 1-800-579-8589 asked to speak to customer service. The lady asked where I am located I said Colorado so they gave me Breanna. While I was talking to Breanna the 3 men were walking up my hill with the delivery. I TOLD THEM I DID NOT WANT IT IF I HAVE TO PAY EXTRA. No reason they could not come up my hill with a white dually truck. Well the one who could speak English got on the phone with Breanna huffing and puffing claiming he had to walk a half mile up hill which is a flat out lie. It was only .2 of a mile. Then she said it is only right you pay them extra for the work they have to do. I said NO why cant I just get the money off for having it installed and they can just leave it there! She said the installation comes with it. I told her the charges are already tacked on. I REFUSED TO PAY FOR EXTRA CHARGES AND WE STARTED TO ARGUE SO I HUNG UP.
When the 3 men got done coming up the hill they wanted to install it but wanted to remove my anchor bolts said they cant use mine because the carport came with its own anchor bolts. I told him forget it just forget it all install it myself! Besides they were upset by then and man handling the tin scratching paint off of it. I GOT NO INSTRUCTIONS PAPERWORK ON HOW TO INSTALL but all figure it out. I just hope and pray the thugs gave me all my parts to this carport so I don't have to create something!
Eagle Carports Inc Reviews
EAGLE CARPORTS REVIEW
November 29, 2015
I purchased a carport from Eagle Carports over 4 months ago and have received nothing but the run-around, ignored, delayed and cancelled installation dates. On July 22, 2015 I paid the Eagle Carports sales person $85.50 as down payment. I was told the carport would be installed within 2 to 4 weeks. After waiting over 4 weeks and receiving no contact from Eagle Carports I contacted them on August 26, 2015 and was told “for any progress updates please call our toll free line @ 800-579-8589 and ask for Kacy or Ext. 130”. I called that number on September 3, 2015, 6 weeks after the initial order, and was told Kacy was on the phone and they would call me right back. I was never called right back, in fact I was never called period. I waited a week for them to call, but they never did. I called them again on September 10, 7 weeks after the initial order, and was able to talk to Kacy. She told me the carport would be installed the first of the following week, or the week after. Of course that never happened, and they never called me to explain why not. I called them again on October 1, 2015, 10 weeks after the initial order, and talked to Angela, Kacy's assistant, she told me she would call me back Monday or Tuesday of the following week. Of course she never did, so I called them again on October 8, 2015, 11 weeks after the initial order, and talked to Angela and Kacy, who told me the carport would be installed on Wednesday of the following week. The next day, October 9, 2015, Angela called me, first time anybody with Eagle Carports had ever called me, to say the scheduled installation date had been pushed back to Saturday, October 17, 2015. I called them again on Wednesday, October 14, 2015, 12 weeks after the initial order, and 3 days before the scheduled installation to make sure everything was still on schedule. Kacy said it was. I live 130 miles from the site the carport was to be installed. After driving up the next day, Angela called to say the installer had broken his foot and would be layed up for 2 weeks. The installer must still be layed up because it's been over 6 weeks since he broke his foot and Eagle Carports has not contacted me to reschedule the installation. At this point, over 4 months after the initial order, I do not believe I will ever get a carport from Eagle Carports, and Eagle Carports is telling me my down payment will NOT be refunded. You can decide whether you want to do business with these people or not. I would suggest that if you want to disperse your money and receive nothing tangible in return, give it to your favorite charity instead of these people.
August 18, 2014
3 men came to install my carport 12 foot by 20 foot. Only 1 of the men could understand English. They made up a reason why they could not drive up my hill. Remember I drive my yaris up the same hill, have propane delivered, a conex delivered and other things. The man who could speak English told me it will cost more. I SAID NO WAY so I called 1-800-579-8589 asked to speak to customer service. The lady asked where I am located I said Colorado so they gave me Breanna. While I was talking to Breanna the 3 men were walking up my hill with the delivery. I TOLD THEM I DID NOT WANT IT IF I HAVE TO PAY EXTRA. No reason they could not come up my hill with a white dually truck. Well the one who could speak English got on the phone with Breanna huffing and puffing claiming he had to walk a half mile up hill which is a flat out lie. It was only .2 of a mile. Then she said it is only right you pay them extra for the work they have to do. I said NO why cant I just get the money off for having it installed and they can just leave it there! She said the installation comes with it. I told her the charges are already tacked on. I REFUSED TO PAY FOR EXTRA CHARGES AND WE STARTED TO ARGUE SO I HUNG UP.
When the 3 men got done coming up the hill they wanted to install it but wanted to remove my anchor bolts said they cant use mine because the carport came with its own anchor bolts. I told him forget it just forget it all install it myself! Besides they were upset by then and man handling the tin scratching paint off of it. I GOT NO INSTRUCTIONS PAPERWORK ON HOW TO INSTALL but all figure it out. I just hope and pray the thugs gave me all my parts to this carport so I don't have to create something!