We had the misfortune of using Dumbo moving this summer. First we were charged $1,800 more than their initial quote, but since the final price was announced only after our belongings were already packed by them, we were a captive audience.
We hired them to do both the packing and unpacking of our belongings with the agreement that the move in and out would take a day each and made appropriate arrangements at work. Once our belongings were moved in around 4:30 pm, the movers left having unpacked almost nothing. We were unable to get them to stay to finish the job and emails and phone calls to the company to request that they honor their contract and unpack our belongings did not produce any results with many going unanswered.
Moving is a generally unpleasant experience. While Dumbo is not too proficient with the moving aspect, it has certainly perfected the unpleasant part.
I hired Dumbo to move me from NYC to Philadelphia June 2014 early summer ($915.00). The apartment I moved into had one full set of stairs to my
apt. The movers started complaining right away about the heat and the stairs. Before even trying to move my things in to the apt- they said my
84 inch Macys' Remo couch ($778.00) would not fit up the stairs nor would it fit through the door.
I even signed a waiver (per Dumbo's management) and an $75.00 additional charge if they would attempt to move the couch up the back yard stairs up to my deck through my bedroom. The movers refused to try. Ultimately, they left my couch in the basement of the apt building filled with garbage and mice. And after they left my couch in the basement the movers ask me for gratuity ($100.00).
Spoke with Dan (manager) and their claims dept. , regarding insurance claim options the next day. Claims dpt gave me the run around about submitting a claim. I am now fighting with Dumbo, and Visa to get my money back for the move.
Dumbo even had the nerve to submit a FRAUDULENTLY SIGNED FORM BY MYSELF to Visa stating I waived any claims and liability for the couch!!!!
Dumbo Moving & Storage Inc. Reviews
We had the misfortune of using Dumbo moving this summer. First we were charged $1,800 more than their initial quote, but since the final price was announced only after our belongings were already packed by them, we were a captive audience.
We hired them to do both the packing and unpacking of our belongings with the agreement that the move in and out would take a day each and made appropriate arrangements at work. Once our belongings were moved in around 4:30 pm, the movers left having unpacked almost nothing. We were unable to get them to stay to finish the job and emails and phone calls to the company to request that they honor their contract and unpack our belongings did not produce any results with many going unanswered.
Moving is a generally unpleasant experience. While Dumbo is not too proficient with the moving aspect, it has certainly perfected the unpleasant part.
I hired Dumbo to move me from NYC to Philadelphia June 2014 early summer ($915.00). The apartment I moved into had one full set of stairs to my
apt. The movers started complaining right away about the heat and the stairs. Before even trying to move my things in to the apt- they said my
84 inch Macys' Remo couch ($778.00) would not fit up the stairs nor would it fit through the door.
I even signed a waiver (per Dumbo's management) and an $75.00 additional charge if they would attempt to move the couch up the back yard stairs up to my deck through my bedroom. The movers refused to try. Ultimately, they left my couch in the basement of the apt building filled with garbage and mice. And after they left my couch in the basement the movers ask me for gratuity ($100.00).
Spoke with Dan (manager) and their claims dept. , regarding insurance claim options the next day. Claims dpt gave me the run around about submitting a claim. I am now fighting with Dumbo, and Visa to get my money back for the move.
Dumbo even had the nerve to submit a FRAUDULENTLY SIGNED FORM BY MYSELF to Visa stating I waived any claims and liability for the couch!!!!
Do NOT use these people!!!!
Kyra S.